Holden Caulfield

Current

• Support Service Representative at Unisys

Past

• Dell Support Agent at Teleperformance
• STS3 SS Lawson at US Navy
• Convergys at Microsoft Operating Systems

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Education

• Utah Valley University

Recommended

1 person has recommended Holden

Connections

14 connections

Industry

Information Technology and Services

Websites

• My Blog

Holden Caulfield’s Summary

Professional technology enthusiast. Strong skill sets across a wide variety of industries. Ability to seek out and provide solutions for non-standard situations. Have contacts and access to resources in many fields. I enjoy researching complex systems and the variables and factors that affect different aspects of a system. This includes technology systems, social systems, political systems, economic systems, and biological systems. Through my exposure to many different industries I am interested in thinking outside of your box and creating new solutions.

Holden Caulfield’s Specialties:

Total 8+ years call center experience;
Advanced Troubleshooting;
Incident Management;
Cross platform training;
A+ Certified;
Strong technical writing;
Excellent analytical skills;
Basic electronics;
Active Directory;
Server and PC Security;
Linux;
Network troubleshooting;
Peripherals;
Object oriented programming;
Software Licensing, Installation and Maintenance / Upgrades;
VPN;
Microsoft Office;
Citrix and Remote Desktop;
Ability to develop contingency plans;

Holden Caulfield’s Experience

• Support Service Representative

  Unisys

  (Public Company; 10,001 or more employees; UIS; Information Technology and Services industry)

  December 2007 — Present (2 years )

  Provide corporate helpdesk support for several high profile international companies. Document troubleshooting, update knowledge bases. Provide support through phone and email.
  
  Support printers, laptops, desktops, multiple operating systems, VPN, Microsoft Office products, Adobe products, and perihperals including; blackberries, keyboard, mouse, bluetooth, label printers, ect.

• Dell Support Agent

  Teleperformance

  (Public Company; 10,001 or more employees; FR 000051807; Outsourcing/Offshoring industry)

  October 2006 — July 2007 (10 months)

• STS3 SS Lawson

  US Navy

  (Government Agency; 10,001 or more employees; USN; Military industry)

  October 2001 — July 2004 (2 years 10 months)

  Petty Officer 3rd Class submarine qualified Sonar Technician on the USS Toledo SSN 769

• Convergys

  Microsoft Operating Systems

  (Information Technology and Services industry)

  October 1999 — May 2001 (1 year 8 months)

  · Create Knowledge-Base Articles
  · Assist new employees with training and skill sets

Holden Caulfield’s Education

• Utah Valley University

  UnderGrad , Computer Science, Physics , 2006 — 2012 (expected)

Additional Information

Holden Caulfield’s Websites:

• My Blog

Holden Caulfield’s Interests:

tech, motorcycles, cooking, reading, current events,

Holden Caulfield’s Honors:

Employee of the Month (Unisys) - May 2009
Employee of the Month (Burger King) - Oct 1997

Holden Caulfield’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch