
Call Center Consultant and Marketing Manager for ETourandTravel
Orlando, Florida Area

Call Center Consultant and Marketing Manager for ETourandTravel
Orlando, Florida Area
Highly versatile, dynamic timeshare vacation sales contact center branch-office consultant and marketing business professional with broad range of leadership experience. Expertise in sales management, hiring, training and inspiring confidence to increase productivity and profitability. Accomplished coaching ability, developing and influencing others to attain superior ethical and performance standards. Intuitive visionary with a proven ability to function in a multi-task driven environment. Exceptional organizational skills with a keen attention to detail.
Always interested in meeting bright people and learning how other businesses work. I also enjoy model railroading, green technology (electric cars, solar, etc), primitive camping and socializing.
Entrepreneurship, startups, call centers, consulting, sales, recruiting, training, coaching, office design, Noble Systems (predictive dialing software). I also enjoy model railroading, green technology (electric cars, solar, etc), primitive camping and socializing.
(Leisure, Travel & Tourism industry)
March 2009 — Present (9 months)
(Leisure, Travel & Tourism industry)
January 2003 — March 2009 (6 years 3 months)
Responsible for directing sales activities of 50+ personnel for company that markets vacation timeshare tour packages on an international basis.
Position entails all aspects of managing, motivating and maintaining a telesales team. Ensuring optimum efficiency and productivity on a budget through ongoing hiring, training and goal setting.
Before becoming a sales manger in June 2004, at ETourandTravel was a sales agent, TO (Take Over = sales closer) and was also a sales trainer. Manage sales supervisors, trainer, data entry and up to 50 commission based sales agents.
(Information Technology and Services industry)
January 2002 — June 2006 (4 years 6 months)
Responsible for development, management and operation of company that provided services relating to business solutions, technical outsourcing, and website design to a wide range of companies.
Involved in prospecting for new business, networking to identify potential opportunities, preparing and presenting proposals, closing sales, maintaining positive client relations, and establishing a solid customer base.
MIS , Business and Computers , 1997 — 2001
High School 1994 — 1997
1993 — 1994
Management, Creative Web Design, Green Technology, Model Railroading, Trains, Camping, Sales, Motivation and goals.
N-Trak Orlando, St. John's Episcopal Church, UCF Alumni Assocuation, Delta Tau Delta Fraternity Alumni