
Owner, RW & B Web Solutions, Web Designer, Network Infrastructure
Cleveland/Akron, Ohio Area

Owner, RW & B Web Solutions, Web Designer, Network Infrastructure
Cleveland/Akron, Ohio Area
IT Professional with multiple strengths in network administration, system security, and advanced desktop and application support. More then ten years in customer-support roles and systems administration, developing capacity to understand problems intuitively, strategize a course of action, automate daily work tasks, and create robust systems that aid productivity. Acknowledged throughout employment as an able troubleshooter, a cooperative team player, and an individual willing to share information for improved service delivery. Experience in high-pressure desktop/application support areas; proven skills in dealing with people from a diversity of backgrounds with expediency and courtesy.
Microsoft Certified Professional (currently working on MCSE), 15+ years hands on experience with multi-platform environments, specializing in Microsoft technologies.
(Privately Held; 51-200 employees; Health, Wellness and Fitness industry)
February 2006 — April 2007 (1 year 3 months)
Installation, configuration, administration, and performance monitoring of servers in Windows 2000 environment using TCP/IP, DNS, DHCP, WINS, SNMP, SMTP, IIS 6.0, SFTP, SQL 2005 as well as basic configuration and security of CISCO PIX 515E Firewall.
Hands-on technical role installing, configuring, and troubleshooting workstations with MS XP and Windows 2003, in addition to installing peripherals (printers, scanners, digital cameras).
Configuration of DELL OpenManage 5.1 and DELL Remote Access Cards to monitor server performance and remote access capabilities.
(Information Technology and Services industry)
1999 — 2005 (6 years)
Report directly to the IT Team Leader for the Division of Surgery; charged with overseeing the administration and technical support needs of 350 users.
Manage the performance of LAN-based hardware and software as it relates to multiple versions of NetWare and Windows 2000 Servers, to support the management of critical healthcare data.
Provide technical expertise and support for multiple Microsoft products encompassing Office Suite 97/2000/XP, Outlook, Internet Explorer and various hardware, inclusive of printers, scanners, and palm pilots.
Guided mass deployments of corporate-based systems through implementations of Windows AD, and provided post-installation support with client connectivity issues.
Assist staff and management in making IT investments and decisions relating to desktop technology established for the enterprise.
1992 — 1993
Communications Major
1988 — 1992
technology, music, movies, cooking
COSE, BNI, Mayfield Area Chamber of Commerce
Microsoft Certified Professional