Chief Operations Officer at ABC Language Exchange
Greater New York City Area
Chief Operations Officer at ABC Language Exchange
Greater New York City Area
Education and Training:
Foreign Language education
Instructor training
Language course curriculum and design
Software:
Microsoft Office, Exchange Server, Adobe Acrobat, Macromedia Studio 8, Macromedia Flash MX, Quicken, QuickBooks, Adobe PhotoShop, Adobe Illustrator, QuarkXPress
Operating Systems:
Windows (9x, NT, XP) and Windows Server (2000, 2003, SBS), Mac OS X, Linux
Technical:
Network Administration (Windows and Exchange Servers), Firewalls, Routers, VPN, PC hardware and software maintenance, Website design and administration, Digital image and video editing, Telephone system installation and maintenance, VoIP.
Human Resources:
Benefits administration, Policy and Procedure manual, staff training
Accounting:
Medical billing, Accounts Payable/Receivable, Bank reconciliation, Payroll
Administrative:
Vendor bidding and relations, facilities management, event planning, switchboard, 10-key, typing at 40+ w.p.m., research, customer service
Languages:
Advanced spoken and written fluency in French, conversational fluency in German, Spanish, Mandarin, Egyptian Arabic, and Russian. Reading comprehension in Latin.
Language education and instructor training. IT consulting.
(Privately Held; 11-50 employees; Translation and Localization industry)
August 2004 — Present (5 years)
ABC Language Exchange, New York, New York
August 2004 - Present
Chief Operations Officer
* Manage 15 full-time employees and 100+ instructors in 3 markets (New York, San Francisco, Fort Lauderdale
* Recruit, hire, and train staff and contract language instructors
* Development of course curriculum and instructional materials for all language courses
(Privately Held; 11-50 employees; Marketing and Advertising industry)
May 2004 — August 2004 (4 months)
Project Coordinator / IT Manager
* Office Management: bookkeeping, vendor relations, inventory, and facilities maintenance
* Network Administration: hardware and software maintenance and repair, network security
* Translation: French/English
(Privately Held; 1-10 employees; Marketing and Advertising industry)
May 2003 — May 2004 (1 year 1 month)
Operations Manager
* Network Administration: hardware and software maintenance and repair, domain and Exchange server administration, network security
* Office Management: vendor relations, supplies inventory and facilities maintenance, event planning, research
* Human Resources: benefits administration, manual production, staff training
(Public Company; 10,001 or more employees; T; Telecommunications industry)
March 1998 — August 1999 (1 year 6 months)
I was hired by Southwestern Bell Wireless who was bought by Cingular, who is now AT&T.
(Translation and Localization industry)
1998 — 1999 (1 year)
M.Ed. , Foreign Language Education , 2007 — 2010 (expected)
BA , French , 1996 — 2003
FLE 1999 — 2000
Languages, technology, gaming
ACTFL, AATF,