
Virtual Professional Services (VPS)
Greater Memphis Area

Virtual Professional Services (VPS)
Greater Memphis Area
•Results-driven Human Resources Professional with over 10 years of HR experience.
•Expertise in human relations and project management.
•Excellent organizational, communication and administrative skills.
•Create and facilitate quality training and development modules.
Human Resources
Business Administration
Project Management
Employment Law
Training & Development
Benefit Administration
(Human Resources industry)
October 2008 — Present (1 year 3 months)
Lower your cost by outsourcing your administrative and special project overload. At Virtual Professional Services (VPS), we are available to provide real business solutions virtually everywhere without the additional cost of having to provide overhead expenses.
(Consumer Services industry)
November 2004 — Present (5 years 2 months)
•Responsible for the daily operations of 400+ FTE customer service call center.
•Conduct training in the requirements of all government regulations including Sexual Harassment, FMLA & ADA.
•Investigate employee relation issues & made recommendations to foster a positive work environment.
•Develop and maintain affirmative action program, EEO regulations, administer the employment practices & compensation management program.
(Warehousing industry)
August 2001 — October 2004 (3 years 3 months)
•Provided effective and positive leadership for the Pleasant Hill facility, which includes 300+ FTE.
•Assisted in the creation and development of standard operating procedures for the Human Resources Department.
•Administered and maintained the employment practices, recruitment, benefit administration, compensation management, & record keeping.
•Project leader in the successful decentralization of the HR Department to provide better support and quality customer service to the five (5) off-site locations
(Public Company; 1001-5000 employees; Hospital & Health Care industry)
March 1999 — August 2001 (2 years 6 months)
•Coordinated the New Employee Orientation and Employee Benefit Programs.
•Administered various employee benefit programs, such as group insurance, life, medical & dental, accidental death and disability, 125 Cafeteria Plan & 401(k) Savings Plan.
•Organized implementation of global projects including Benefit Summary Statements, HIPPA, FMLA, and COBRA training.
•Researched and developed of the total compensation package.
•Conducted annual open enrollment each year and present quarterly benefit update sessions.
•Promoted from Human Resources Assistant to Benefits Administrator.
1998 — 2001
AS , Business Administration , 1996 — 1998
MBA , Business Administration , 2007
empowering and supporting others career opportunities build new business relationships life-long learning seeking new projects training and development
Small Business Chamber,
Society for Human Resources Management (National and Local Chapter),
American Society for Training and Development (National and Local Chapter),
National Council of Negro Women, Inc.,
GE Volunteers
WEOC (Workforce Employer Outreach Committee)