Experienced chief information officer, change agent, and visionary business leader
Greater Chicago Area
Experienced chief information officer, change agent, and visionary business leader
Greater Chicago Area
IT executive with extensive history of transforming organizational effectiveness and business performance: understands business drivers, responds to competitive industry trends, builds change-ready teams, and applies anticipatory technology. Knowledgable across all IT disciplines, and a quick study of the business. Known as effective business change agent with significant intellectual capital. Keenly interested in solving difficult problems, M&A and consolidations, and turning around under-performance.
Executive leadership
Connecting business and technology
Mergers and acquisitions and consolidations
Developing business vision with strong execution
Recognizing business gaps and building solutions
Coaching and mentoring
Building high-performance teams
Organizational and execution turnaround
Communication at all levels
Financial management
Program management
Vendor relationship management
(Sole Proprietorship; Myself Only; Information Technology and Services industry)
2007 — Present (1 year)
Provides strategic and leadership services to help businesses use technology for competitive advantage. Roles include interim CIO and advisor to senior management, with expertise in the following:
organization design, M&A, change management, strategic planning, and project and portfolio assessment and turnaround.
(Insurance industry)
September 2002 — January 2006 (3 years 5 months)
Corporate IT leader for this $1.6 billion property and casualty business. Improved the business competitive position, reduced expenses and enhanced productivity. Recognized as the companys strongest change agent, invigorated the IT organization and created an environment of accountability
Consolidated 3 insurance companies, reduced headcount and fixed expenses, with multi-million dollar annual expense reductions and development of common systems and platforms.
Developed web-based applications for agents, improving new business and retention. Most recent product created +$30 million annual revenue increase.
Built business intelligence and data warehousing practice, enabling competitive products and pricing.
Created strong project management that moved on-time, on-budget delivery from less than 30% to 70% within first full year.
Led Sarbanes-Oxley compliance for IT and served on the corporate SOX Steering Committee, resulting in readiness for the 2006 attestation.
(Public Company; 10,001 or more employees; exc; Utilities industry)
2001 — 2002 (1 year)
Provided guidance to executive leadership across a broad range of Information Technology issues. Created IT organization roles and responsibilities, staff size, and competency levels, identifying opportunities for streamlining, gaps in organizational fluency, and process and deliverables changes required to meet customer expectations. Developed performance indicators for IT, focusing on business value consistent with the Tier 1 corporate business drivers and socializing through the line of business executives. Assessed external service level agreements, cost management initiatives, vendor relationship management, staff skills, organizational design, and technology initiatives.
(Public Company; 10,001 or more employees; exc; Utilities industry)
2000 — 2001 (1 year)
Led information technology, supply chain management, and facilities and safety for Exelon's unregulated businesses.
Created professional, cost-effective IT organization through program and project management training and standards, new business system integration, and building IT capability within the individual businesses.
Developed governance for the Enterprises businesses to eliminate redundancy, manage costs, ensure security, and create common business and technology platforms.
Reduced corporate overhead expenses by over 50% through negotiation and management of internal service level agreements. Improved business unit margins through vendor management and renegotiating contracts.
Performed technology and risk assessment audits for M&A and investment targets.
Served on the Exelon Business Council for executive oversight of corporate and business unit information technology.
(Public Company; 10,001 or more employees; exc; Utilities industry)
1999 — 2001 (2 years)
Led research and development, technology business consulting, architecture, engineering, data management, rapid application development, standards, security, operations, help desk and client support, and business continuity planning.
Guided IT integration initiatives during the Exelon merger
Designed the enterprise architecture function
Transformed an unreliable and unstable infrastructure to a secure, high-performance, always-on network with no single point of failure
Re-engineered service and client support processes, achieving a $5 million dollar annual savings with major outsourcer while improving availability and reliability
(Public Company; 5001-10,000 employees; Supermarkets industry)
1997 — 1999 (2 years)
Directed technology services for this $2.5 billion supermarket firm, integrating technology with business requirements and anticipating opportunities for using technology for competitive advantage. Reporting to the SVP, Information Technology and Store Development, led initiatives in infrastructure planning and deployment, enterprise systems management, and data management and architecture, while also guiding technology strategies, disaster preparedness, and management of the production and physical computing environment. Led the Year 2000 program.
(Privately Held; 5001-10,000 employees; Electrical/Electronic Manufacturing industry)
1991 — 1996 (5 years)
Led the technical, service, and support activities of $2 billion firm. Responsible for technology and architecture strategies, business continuity, data administration, systems programming, and computer operations across multiple platforms plus facilities management.
Consolidated information technology and customer support organizations supporting over 40 plants and 3 distribution centers. Improved customer satisfaction, reduced costs, and created consistent performance.
Guided quality and SDLC process development..
Led QA and production deployment for +$30 million three-tier ERP throughout North America.
Designed centralized information center: reduced abandoned calls from 20% to 7%; achieved 99% problem resolution; provided a single point of contact.
Launched business recovery practice with comprehensive processes and procedures, and successfully executed the recovery plan semi-annually.
BA, Managing Organization, 1984
Vice President, Board of Trustees, Madison Opera
Member of the Board, Madison Symphony Orchestra
Society for Information Management