
Principal at Diverse Protection Services
Washington D.C. Metro Area

Principal at Diverse Protection Services
Washington D.C. Metro Area
Travel Insurance and Global Insurance provider for Travel Advertising and Management companies. Additional coverage includes Accidental Rental Damage Insurance for vacation rental units.
Office management professional with experience working in high-energy environments. Strong problem-solving and decision-making skills. Excellence in operations leadership including internal sales, customer service, accounting and performance management with productivity improvement. Great motivator and multi-tasker with a positive and polished attitude.
Production management, office coordination, Accounts Payable/Receivable, contract processing and negotiation, strong background in construction, home improvement and Travel Insurance.
(Insurance industry)
September 2007 — Present (2 years 3 months)
Diverse Protection Services (DPS) as a company was created to recognize the need for Travel Insurance and Accidental Rental Damage Insurance to Travel companies and to minimize the administrative responsibility of owners and management companies regarding the collection and return of security deposits and also take away the disputing of damages in excess of the minimal security deposit collected, if they should so occur. DPS offers protection for the vacation rental owner with the best in customer service and follow-up. Our completely automated system is placed on our clients websites for easy access to purchasing of their policies to their renters.
(Construction industry)
November 2000 — December 2006 (6 years 2 months)
* Responsible for overall management and operations for 20 year remodeling company
* Managed telemarketing staff, handymen and external sales.
* Supervised installation department
* Interviewed, hired and trained new office staff. Hired and screened sub-contractors including background and credit checks as well as state licensing verification
* Oversaw production for ongoing timely completion of all contracts
* Reported key statistics, closing rates and company profitability to target inefficiencies and implement improvements as necessary
* Processed and executed contracts to ensure compliance and highest level of standards. Negotiated terms and conditions for best profitability
* Maintained strict budget standards for all expenses
* Acted as key liaison between company owners and internal managers to maintain communications while ensuring efficiency
* General office responsibilities included Accounts Receivable, Accounts Payable and Invoicing
(Construction industry)
July 1997 — November 2000 (3 years 5 months)
* Built home remodeling company based on experience and expertise in industry
* Managed production for all contracts from ordering of materials to maintaining schedule of projects
* Recruited, hired, managed and trained all staff from external sales staff to telemarketers, contractors and office staff
* Developed brand, marketing and local sales efforts to generate leads and promote business
* Gained hands-on experience in all aspects of new business office responsibilities from bookkeeping to Accounts Payable, Receivable and payroll
(Construction industry)
January 1991 — June 1997 (6 years 6 months)
* Hired to oversee all office staff including Telemarketing team Accounts Payable/Receivable and Payroll department.
* Managed production of Installation staff consisting of more than 10 crews.
* Processed and executed contracts including verification, problem resolution and finance approval.
* Responsible for drafts and editing of legal documents involving receivables and outstanding lawsuits. Represented company at arbitrations.
Providing Full Services for Travel and Accidental Rental Damage Insurance to Timeshare Owners who rent their units as well as Rental Management Companies and Advertising Companies alike.
National Timeshare Owners Association