
at Target
Portland, Oregon Area

at Target
Portland, Oregon Area
Desktop publishing experience. Skilled in copywriting and editing. Competency in Spanish language, written and oral. Experience in marketing via various social networking sites.
(Public Company; TGT; Retail industry)
October 2008 — Present (1 year 2 months)
Supervise team members at front end of store, including cashiers, food service, and customer service. Morning and evening banking of all registers each day. Handle escalated guest service situations. Ensure front end of store meets corporate standards for brand appearance at all times. Also scheduled weekly at in-store café and as needed to assist human resources with scheduling and filing.
(Retail industry)
July 2006 — September 2008 (2 years 3 months)
Manage development of new website features, writing user specifications and overseeing project completion. Produce keyword-rich, persuasive web copy for online shoe store, including seasonal reviews, informational pages for SEO purposes, and blog posts. Continuous participation in choosing and purchasing product, monitoring sales, placing reorders, communication with vendors, and occasional attendance at trade shows.
(Privately Held; Computer Software industry)
October 2006 — November 2007 (1 year 2 months)
Developed and maintained an internal documentation database (based on the same software as Wikipedia but on a much smaller scale), including creation and maintenance of user guides, organizational structure and training program.
(Privately Held; Telecommunications industry)
October 2002 — July 2006 (3 years 10 months)
Handled customer complaints and concerns. Transcribed customer requests and messages with speed and accuracy. Maintained confidentiality of customer accounts. Compiled records of interactions with customers. Contributed to creation of training manual. Presented product information to potential customers. Also designed monthly interoffice newsletter.
(Newspapers industry)
September 2004 — June 2006 (1 year 10 months)
Created design layouts, wrote headlines and captions for weekly student newspaper. Designed advertisements. Contributed to story selection and editing process. Attended national conferences.
BA , Humanities, Spanish , 2004 — 2006
AA , Journalism , 2002 — 2004
2001 — 2002