
Customer experience consultant
Århus Area, Denmark

Customer experience consultant
Århus Area, Denmark
I optimize digital customer experience. This means helping businesses use their website constructively and in line with strategic and economical goals. Making a difference for the potential customer.
My drive is my curiosity and desire to learn.
Information architecture, usability, information design, service design, customer experience, communication, teaching, web tactics, digital marketing, wireframes and webflow.
(Marketing and Advertising industry)
August 2009 — Present (5 months)
Customer research and analysis. Online strategy and tactics consulting. Optimisation and implementation of customer experience elements.
(Privately Held; Marketing and Advertising industry)
September 2007 — May 2009 (1 year 9 months)
Providing clients with strategically and economically sound websites and giving their customers a better digital experience.
(Educational Institution; 1001-5000 employees; Higher Education industry)
September 2005 — September 2007 (2 years 1 month)
Project coordinator for the implementation of the first real intranet at the department level, Web editor, press contact, and creation of user manuals and of the company handbook.
(Educational Institution; 1001-5000 employees; Higher Education industry)
June 2005 — September 2005 (4 months)
Project coordinator for the website, Web editor and creation of user manuals and of the company handbook.
(Information Technology and Services industry)
August 2001 — June 2005 (3 years 11 months)
Working with MS office and a broad range of participants from leaders to unemployed.
(Educational Institution; AAU; Research industry)
January 2001 — June 2001 (6 months)
2nd semester psychology in the course Interactive media and Communication.
(Information Technology and Services industry)
August 2000 — January 2001 (6 months)
Quality and communications consulting on education software for Air traffic controllers. Usability and information architecture.
M.A. , Communications, Psycology, Humanistik computerscience , September 1996 — February 2004