
AVP, Creative Services Specialist at Citizens Bank
Lansing, Michigan Area

AVP, Creative Services Specialist at Citizens Bank
Lansing, Michigan Area
Results-driven communications professional with cross-divisional training in the finance industry; experience managing communication programs in the corporate, agency and government settings; specialize in developing media and communication strategies leveraging traditional and online channels; experience developing and executing merger communications, complex sponsorship programs and corporate events
communication strategy, media strategy, public relations, media relations, internal communications, financial communications, merger communications, corporate event-planning, strategic project management, organizational leadership
(Public Company; 10,001 or more employees; Banking industry)
October 2008 — Present (10 months)
(Marketing and Advertising industry)
November 2007 — October 2008 (1 year)
• Developed and implemented communication and public relations strategies for clients using both traditional and social media
• Managed client projects, adhering to strict deadlines
• Developed and maintained media relationships
• Managed client relationships
(Government Agency; 201-500 employees; Government Relations industry)
August 2007 — October 2007 (3 months)
PROJECT MANAGEMENT
• Directed the planning for the Next Great Companies Project
• Acted as liaison between the MEDC, Project Core Committee, Stakeholders and select Michigan business and government leaders
• Worked with vendors and external organizations to advance progress of the planning process
COMMUNICATIONS / MEDIA RELATIONS
• Developed communication platform
• Oversaw the development of communication materials
• Established and maintained media relationships
(Public Company; 1001-5000 employees; CRBC; Banking industry)
March 2007 — August 2007 (6 months)
• Directed the planning and execution of international and domestic corporate incentive trips
• Directed the planning and execution of corporate sponsorship events, including the Citizens Bank 400 (a NASCAR Nextel Cup Series™ event) and the Citizens Bank hospitality sponsorship at the Buick Open (an official PGA Tour® event)
• Assisted various departments and lines of business with the planning and execution of individual events
• Managed the following deliverables during event planning and execution: Negotiated contracts; worked with vendors, managed event logistics; managed budgets; oversaw project teams; directed internal communication efforts related to events; directed event execution process; directed the planning for future events
(Public Company; 1001-5000 employees; RBNC; Banking industry)
May 2006 — March 2007 (11 months)
MERGER INTEGRATION
• Researched, developed and executed merger communications for employees and clients
CORPORATE EVENTS
• Planned and executed internal and external events for various lines of business
INTERNAL COMMUNICATION
• Created specialized internal communications and presentations for the Human Resources department
EXTERNAL COMMUNICATION – MEDIA RELATIONS
• Directed proactive media relations efforts; assisted with development of corporate media strategy
MARKETING
• Created marketing and advertising materials for mortgage originators and various sales professionals; managed media placement
(Public Company; 1001-5000 employees; RBNC; Banking industry)
April 2004 — April 2006 (2 years 1 month)
CORPORATE COMMUNICATIONS (Jan. 2006 – April 2006)
• Managed internal and external communications, as well as corporate events
INVESTOR RELATIONS (Jan. 2006 – April 2006)
• Assisted with the production of the Annual Report and quarterly earnings communications
RISK MANAGEMENT (July 2005 – Jan. 2006)
• Assisted with financial reporting process audits for compliance with Sarbanes-Oxley 404, as well as routine operation audits
RETAIL BANKING (April 2005 – July 2005)
• Opened customer accounts and managed customer relationships
COMMERCIAL BANKING (Oct. 2004 – April 2005)
• Analyzed financial documents; structured loan proposals for lending committee presentations
HUMAN RESOURCES (April 2004 – Sept. 2004)
• Assisted with employee recruitment and screening processes; analyzed termination trends
(Privately Held; 1-10 employees; Leisure, Travel & Tourism industry)
January 2004 — April 2004 (4 months)
· Managed internal and external communication, including news releases, newsletters and promotional materials
· Served as a liaison between Chestnut Hills Golf Club and local media; answered media inquiries and coordinated media appearances
· Created Media and Community Relations Plan for the Golf Club
(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)
August 2003 — December 2003 (5 months)
· Developed, planned and executed Chapter events, including an original, national award-winning educational program
· Managed external communications and media relations
· Created a public relations strategy for the Chapter
· Supervised a team of three public relations interns
(Privately Held; 5001-10,000 employees; Hospital & Health Care industry)
July 2003 — August 2003 (2 months)
· Developed communication plans for the multi-million dollar expansions of two Network hospitals
· Composed content for newsletters and various internal communications distributed to more than 5,000 employees at seven regional hospitals
· Assisted the Media Coordinator with proactive and reactive media relations efforts and strategies
(Public Company; 51-200 employees; NWS; Broadcast Media industry)
May 2003 — June 2003 (2 months)
· Evaluated news releases and media kits
· Researched and compiled broadcast stories
· Used an electronic news production system to make assignment schedules and insert broadcast stories in final production rundown
MBA , 2009 — 2011 (expected)
BAA , Integrative Public Relations / Marketing , 1999 — 2003
emerging public relations tools and trends, social media, professional networking, corporate strategy, leadership, mentoring
Public Relations Society of America (July 2006 – July 2008)
· National Organization member
· Central Michigan Chapter member
· Corporate Communications Section member - National
· Membership Committee member - Central Michigan Chapter
InFORUM: Professional Women's Alliance (Oct. 2004 – Oct. 2007)
· Organization member
Alpha Chi Omega Sorority (April 2004 – Dec. 2007)
· Michigan State University Chapter Advisory Board member
· The University of Michigan Chapter Advisory Board member