Karl Braun

Current

• Customer Support Center at ZAG Technical Services
• Principal at CN2IT (Sole Proprietorship)

Past

• Sr. Manager, Platform Operations at Aristasoft, Inc.
• Manager, Global Network Operations at LSI Logic, Corp.
• Sr. Manager, Global Network Operations at Novell, Inc.

1 more...

Recommended

6 people have recommended Karl

Connections

106 connections

Industry

Information Technology and Services

Websites

• My Company
• My Website

Karl Braun’s Summary

I have been in the computer industry since the late 1970's, with a broad background ranging from systems software development, implementation, and support (Tandy, Digital Research) to networking and systems operations (Novell, LSI Logic, Aristasoft).

At present, I am managing the Customer Support Center for ZAG Technical Services, bringing their support center up to speed from a generic help desk to a multi-customer support center.
See more at http://zagtech.com and http://www.ktbcs.com.

Karl Braun’s Specialties:

* Industry standards and regulation compliance (SOx, SAS-70).
* Building IT organizations, from scratch or post-growth/acquisition.
* Enterprise, Systems, and Network Monitoring and Management (EMS/NMS).
* International staff management.
* IT Organizational Strategies.

Karl Braun’s Experience

• Customer Support Center

  ZAG Technical Services

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  March 2008 — Present (8 months)

  Brought in to turn generic Help Desk into mutli-customer support center, as well as managing specific technical projects for key customers.

• Principal

  CN2IT (Sole Proprietorship)

  (Sole Proprietorship; 1-10 employees; Computer Networking industry)

  January 2002 — Present (6 years 10 months)

  Consulting with Enterprise IT groups on IT Operations strategies; Strategies on compliance with Sarbanes-Oxley (SOx) and SAS-70; How to reduce operations costs; Enterprise and Network Monitoring/Management. Most recently I assisted worked with Bio-Rad's Corporate IT department on EMS and Change Management initiatives to assist with SOx compliance.

Additional Information

Karl Braun’s Websites:

• My Company
• My Website

Karl Braun’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch