Salinas, California Area
- Current
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- Customer Support Center at ZAG Technical Services
- Principal at CN2IT (Sole Proprietorship)
- Past
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- Sr. Manager, Platform Operations at Aristasoft, Inc.
- Manager, Global Network Operations at LSI Logic, Corp.
- Sr. Manager, Global Network Operations at Novell, Inc.
1 more...
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6 people have recommended Karl - Connections
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- Industry
- Information Technology and Services
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Karl Braun’s Summary
I have been in the computer industry since the late 1970's, with a broad background ranging from systems software development, implementation, and support (Tandy, Digital Research) to networking and systems operations (Novell, LSI Logic, Aristasoft).
At present, I am managing the Customer Support Center for ZAG Technical Services, bringing their support center up to speed from a generic help desk to a multi-customer support center.
See more at http://zagtech.com and http://www.ktbcs.com.
Karl Braun’s Specialties:
* Industry standards and regulation compliance (SOx, SAS-70).
* Building IT organizations, from scratch or post-growth/acquisition.
* Enterprise, Systems, and Network Monitoring and Management (EMS/NMS).
* International staff management.
* IT Organizational Strategies.
Karl Braun’s Experience
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Customer Support Center
ZAG Technical Services
(Privately Held; 11-50 employees; Information Technology and Services industry)
March 2008 — Present (8 months)
Brought in to turn generic Help Desk into mutli-customer support center, as well as managing specific technical projects for key customers.
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Principal
CN2IT (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Computer Networking industry)
January 2002 — Present (6 years 10 months)
Consulting with Enterprise IT groups on IT Operations strategies; Strategies on compliance with Sarbanes-Oxley (SOx) and SAS-70; How to reduce operations costs; Enterprise and Network Monitoring/Management. Most recently I assisted worked with Bio-Rad's Corporate IT department on EMS and Change Management initiatives to assist with SOx compliance.
Karl Braun’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch