Quality Assurance Contractor at Workday
San Francisco Bay Area
Quality Assurance Contractor at Workday
San Francisco Bay Area
Detail-oriented business professional adept at fully grasping complex issues, then clarifying and re-defining them into programs, services and results that satisfy business needs and objectives. Currently exploring more encompassing and challenging generalist opportunities within collaborative organizations possessing a genuine focus on innovation.
Industry Experience: High Tech, HR Technology, Energy, Telecommunications and Retail.
Motivated by a job well done. Enjoy providing great customer support, and creating effective and efficient products, processes and tools that are flexible, scalable and stand the test of time. Also enjoy sharing my knowledge of systems and processes either through presentations, written documentation, mentoring or training.
karenfinch@me.com || 408-391-5465 - mobile
Liaison, product development, structure development, project management, training, business systems analyst, professional services consultant, implementation, information technology. Results-oriented, professional, articulate, with a special ability to bring big picture concepts within reach with well defined, detailed programs. Possesses a well-honed and analytical business acumen enhanced by solid technical skills.
(Privately Held; Computer Software industry)
April 2009 — Present (4 months)
Ensure the quality of Workday's SaaS based ERP software application functionality.
(Management Consulting industry)
July 2008 — Present (1 year 1 month)
Evaluation of early stage start ups. Currently providing consultative services in product development and process development for two start ups.
(Wine and Spirits industry)
July 2008 — Present (1 year 1 month)
Service of and sales to winery guests. Promote great wine!
(Privately Held; Management Consulting industry)
May 2007 — April 2008 (1 year)
HR strategy and technology consulting including program management, capturing business requirements, business process design, software vendor evaluation, and implementation. Also presented thought-leadership via authoring and editing of white papers and reports.
(Public Company; SYMC; Computer Software industry)
May 2006 — May 2007 (1 year 1 month)
Reporting to senior manager, participated in special projects that supported HR operations.
(Defense & Space industry)
2003 — 2005 (2 years)
Curriculum development for all classroom training and general briefing presentations associated with implementation of a new payroll system to service 2.5M service personnel in 3 military branches.
(Privately Held; Management Consulting industry)
2005 — 2005 (less than a year)
Project manager of workflow implementation and initiative to promote and educate on use of reporting tools.
(Privately Held; Information Technology and Services industry)
2003 — 2003 (less than a year)
Liaison between functional client, IT and 3rd party vendors for effective program management, resource management, project management and database management.
(Information Technology and Services industry)
2000 — 2002 (2 years)
QCS, an application service provider (ASP), was sold to Corio in 2002.
Development of products, processes, tools and structures to take an early stage start up to high-growth. Clients included enterprise organizations who outsourced their hosting and management of ERP and CRM applications.
(Public Company; Q; Telecommunications industry)
1999 — 2000 (1 year)
Liaison between HR, Finance, IT and other outside teams in support of business strategy, M&A and effective HRIS database operations
(Public Company; PSFT; Computer Software industry)
1995 — 1999 (4 years)
Provided PeopleSoft functional expertise and technical understanding during various stages of client implementations. Certified trainer on Introduction to HR, Base Benefits, and Benefits Administration. Also developed significant expertise on payroll.
(Public Company; JCI; Automotive industry)
1994 — 1995 (1 year)
Led HR and Benefits portion of HRIS implementation.
(Non-Profit; Legal Services industry)
1992 — 1994 (2 years)
Automated the HR function for this 850 person organization. Promoted to position in benefits where I administered retirement programs.
Bachelors , Communications Studies , 1980 — 1984
Held student assistant positions in Office of the Executive Vice Chancellor and the Dean of the School of Pharmacy.
Part time Tasting Room Associate, Testarossa Winery July 2008 - current
Board Member & Membership Committee Chair, PeopleSoft Alumni Network, September 2004 - current
Court Appointed Special Advocate (CASA) for an abused and neglected child, Aurora, CO Feb 2003 - Feb 2004
Volunteer, Children's Hospital, Denver, CO March 2002 (?) - July 2003
Coach & various volunteer staff roles, PSI Seminars, Denver, CO 2002 - 2005
Nominated for Team Leader award 2002.