Karen Black

Past

• Technical Writer-Editor at Corus Entertainment
• Technical Writer; Interim Release Manager, QA Tester at Davis + Henderson
• Technical Writer at Nortel

• Technical Writer at Rogers Communications Inc.

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Education

• University of Guelph
• Carleton University
• Champlain Regional College (CEGEP)

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Recommended

3 people have recommended Karen

Connections

62 connections

Industry

Information Technology and Services

Karen Black’s Summary

I am a technical writer and editor with progressive experience in Information Technology at companies such as Rogers Communications, Nortel Networks, Davis+Henderson, and Corus Entertainment. I have worked in project management, software development lifecycle process improvement, security and compliance (Sarbanes-Oxley), and change and release management. I am seeking a role with a variety of tasks and challenges on a small team. My favourite word is "collaborate."

Karen Black’s Specialties:

Sarbanes-Oxley IT404 compliance (security and financial reporting; policies and procedures); Change and Release Management; Project Management and Process Improvement

Karen Black’s Experience

• Technical Writer-Editor

  Corus Entertainment

  (Public Company; CJR; Broadcast Media industry)

  December 2005 — June 2009 (3 years 7 months)

  For the Security and Compliance team in the Information Technology department, I wrote new and updated policies and procedures and user guides; coordinated internal and external audit reviews, and assisted with remediation of annual audit results; and chaired the Change Advisory Board (CAB), which manages changes to network infrastructure, business applications, and databases.

• Technical Writer; Interim Release Manager, QA Tester

  Davis + Henderson

  (Public Company; Financial Services industry)

  April 2001 — September 2005 (4 years 6 months)

  Maintained project documents; provided quality assurance testing; Interim Release Manager. I create a suite of online, re-usable Project Management templates for Sales and Marketing personnel, End Users, Project Managers, Business Analysts, Technical Staff, and Quality Assurance Testers. I created end-user training documentation for various software systems.

• Technical Writer

  Nortel

  (Public Company; NRTLQ; Telecommunications industry)

  December 1999 — September 2000 (10 months)

  Maintained CallPilot messaging documentation: migration guide, online user help, technical install manuals. Updated online help for integrated email systems (Novell Groupwise, Lotus Notes, MS Outlook).

• Technical Writer

  Rogers Communications Inc.

  (Public Company; RCI; Telecommunications industry)

  July 1989 — December 1999 (10 years 6 months)

  Created and updated system and user manuals, training manuals, and online help for financial systems, subscriber management systems, contract software, budget software, vendor management, item maintenance, and HRIS; training coordinator and co-facilitator; quality assurance testing.

Karen Black’s Education

• University of Guelph

  BA , English and Psychology , 1978 — 1979

  Activities and Societies:

  Theatre

• Carleton University

  English and Psychology 1976 — 1977

• Champlain Regional College (CEGEP)

  DEC , English and Psychology , 1973 — 1976

  Activities and Societies:

  Theatre