Karan Kapur

Karan Kapur

Asst General Manager, Burgan Bank


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Karan Kapur's Overview

  • The Doon School
  • Mayo College, Ajmer

500+ connections

Karan Kapur's Summary

25+ years global consumer banker. Worked in Asia, Europe & the Middle East. Built new businesses and processes in challenging market environments. Extensive track record in direct sales, retail marketing and consumer banking ops. Expert in building and managing cutting edge electronic banking and self service technology. Proven leadership skills.

Specialties: Direct Marketing, Product Development, Channel Migration, Self Service, Electronic Marketing, CRM, Contact Center, Mobile Banking, Internet Banking, Online Trading, MCommerce,ECommerce

Karan Kapur's Experience

AGM & Head of Direct Banking

Burgan Bank

Public Company; 501-1000 employees; BURG; Banking industry

September 2006Present (8 years 1 month)

• Manage the direct sales team and all direct sales and services channels within a highly regulated banking marketplace. Drive over $8M sales revenue to the the bank annually from direct channels
• Build and manage the global securities trading business which includes global equity , CFD, Forex and Commodities trading across US and European Markets
• Implement customer relationship management initiatives including CRM software selection and rollout.
• Manage and continually evolve internet, app and wireless consumer facing solutions to enhance and improve P&L.

VP & Head of Business Intelligence


Public Company; 1001-5000 employees; Banking industry

September 2003September 2006 (3 years 1 month)

• Generate marketing analytics and campaigns across retail banking liability / asset products, services and delivery channels.
• Accountable for generating revenue of US $10 Million + per annum from Cross Sell, Up Sell and Deep Sell programs
• Conceive , manage and measure marketing campaigns leveraging prospect, customer and transaction databases
• Manage 24/7 Alternate Channels -Voice, IVR, ATM, Internet banking, Mobile banking , e-business and website delivery. Includes 95 agent inbound, 40 agent Telesales / Retention, and 12 agent Cards Merchant support unit. Including business analytics, managing a total headcount of 195 staff
• Business owner for enterprise wide operational and analytical CRM initiative.
• Control US$ 4.6 M annual operating budget.
• Manage external consultants to develop strategy for revenue enhancements through customer segmentation

AVP - Retail Banking


Public Company; 1001-5000 employees; Banking industry

January 1997August 2003 (6 years 8 months)

• Strategize, develop and implement multichannel customer contact, sales and service initiatives. Manage annual operational budget of $ 2.5 Million +
• Call Center - 300,000 customer / prospect interactions per month, though an 80 agent inbound 24/7 contact center, 20 agent outbound Telesales unit, and 4 person E-Business Team.
• Manage & aggressively market internet banking, mobile banking and e-marketing channels

Public Company; 10,001+ employees; ANZ; Banking industry

June 1986December 1996 (10 years 7 months)

ANZ Grindlays Bank, India / Australia / United Kingdom

Career spanning a decade which exposed me to every area of Consumer Banking across multiple geographies. While the bulk of this was based in growth cities in India, i was also posted to Australia and UK on long term assignments and worked across the regions I was based in.

Manager - Commercial Banking System Project ( Australia / India )
Manager - New Retail Banking Business Units ( India )
Branch Manager - Retail Banking ( India)
Computer Auditor / Financial Auditor ( Europe / India )
Management Trainee ( India )

Karan Kapur's Skills & Expertise

  1. Retail Banking
  2. Banking
  3. CRM
  4. Internet Banking
  5. Business Strategy
  6. Strategy
  7. Product Marketing
  8. E-commerce
  9. Management
  10. Program Management
  11. Mobile Banking
  12. Cross Selling
  13. Financial Services
  14. Leadership

Karan Kapur's Education

University of Massachusetts, Amherst

Master of Business Administration (MBA), Marketing


Sydenham College

BCom, Business


Cathedral & John Connon School

HSC, Business


The Doon School

ICSE, High School/Secondary Diplomas and Certificates


Mayo College, Ajmer


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