
BSM - Product Manager at Compuware
Greater Detroit Area

BSM - Product Manager at Compuware
Greater Detroit Area
Professional with broad experience across all aspects of Software Delivery and Business Process Management.
Business Service Management, Application Analytics, ITIL, Six Sigma, Service Quality
(Public Company; 5001-10,000 employees; CPWR; Computer Software industry)
May 2008 — Present (1 year 3 months)
(Public Company; 5001-10,000 employees; Computer Software industry)
March 2007 — April 2008 (1 year 2 months)
Technical Strategic Planner who is innovative and committed to understanding and communicating customer needs. Work with Technology and Product divisions to persuade and persist in selling concepts that in turn influence future product direction.
(Public Company; 5001-10,000 employees; CPWR; Computer Software industry)
July 2005 — February 2007 (1 year 8 months)
Work closely with Product Management and Delivery teams to analyze, define, and drive strategic functional product solution differentiators.
(Public Company; 5001-10,000 employees; CPWR; Computer Software industry)
September 2001 — June 2005 (3 years 10 months)
Identify, improve and define processes that drive business needs. Work closely with Technology teams and Project Management to define process improvements and train organization on changes to the process. Define and drive functional business solutions.
(Public Company; 5001-10,000 employees; CPWR; Computer Software industry)
December 1999 — August 2001 (1 year 9 months)
Supported the North America sales division in delivering technical sales presentations and Proof of Concepts to IT organizations that produced profits.