Joe Wreggelsworth

Past

Community Marketing Manager at GameHi Inc
Producer - Games Publishing / Competitive Analysis at Nexon America
Producer - Game Planning & Design at Nexon America

Customer Relations Manager at Nexon America
Community Manager at Nexon
Senior Customer Service Representative at Sony Online Entertainment
Apprentice Game Designer at SOE
Instructor at AGI Technology

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Recommended

6 people have recommended Joe

Connections

193 connections

Industry

Computer Games

Joe Wreggelsworth’s Summary

From my experiences at Sony Online Entertainment and Nexon America; as well as my own insatiable appetite for all things MMO, I have become extremely knowledgeable with North American MMOs in both the traditional subscription model and free-to-play business models as well as hybrids of both.

From customer service, to game design and project management, I have worked to aquire a skill set that allows me to have a great understanding of what the players are looking for as well as understanding what the company can best provide.

This allows me a unique ability to serve Nexon America in providing services that are not only groundbreaking but fun and socially engaging.

Currently I am looking for my next challenge.

Joe Wreggelsworth’s Specialties:

Project Management, Customer Relations, Community Management, North American MMO game design and planning, Microtransactions and Free-To-Play game management/operations and competitve analysis.

Joe Wreggelsworth’s Experience

Community Marketing Manager

GameHi Inc

(Computer Games industry)

April 2009 — September 2009 (6 months)

Responsible for outlining and developing community oriented marketing, including forums and ingame events and initiatives. Additionally responsible for competitive analysis and western market insight.
Producer - Games Publishing / Competitive Analysis

Nexon America

(Privately Held; Computer Games industry)

September 2008 — April 2009 (8 months)

Review and evaluation of new or potential products to be published by Nexon American or Nexon Corp. as well as documentation and management of localized content in the early stages up publishing. Localization analysis, review and initial implementation of game operations teams during the titles early stages. This position demanded a special attention to competitive analysis.
Producer - Game Planning & Design

Nexon America

(Privately Held; 1001-5000 employees; Computer Games industry)

March 2008 — September 2008 (7 months)

Worked with Nexon Publishing North America, Nexon Korea, and Nexon America to produce Sugar Rush. The first new title developed for North America, Sugar Rush incorporates western game design philosophies with Nexon institutional knowledge and expertise with free-to-play MMOs.
Customer Relations Manager

Nexon America

(Privately Held; 51-200 employees; Computer Games industry)

October 2006 — March 2008 (1 year 6 months)

Management of ingame support, billing support as well as community management teams.
Community Manager

Nexon

(Privately Held; Computer Games industry)

2006 — 2007 (1 year )

Setup and management of early community department, tools and procedures.
Senior Customer Service Representative

Sony Online Entertainment

(Public Company; SNE; Computer Games industry)

April 2003 — April 2006 (3 years 1 month)

Focused on adapting and improving CS/GM logs and tools, managing special projects and developing resolutions to customer service issues.
Apprentice Game Designer

SOE

(Public Company; 201-500 employees; Computer Games industry)

January 2005 — January 2006 (1 year 1 month)

Cut my teeth on two Everquest2 expansions
Desert of Flames
Kingdom of Sky
Instructor

AGI Technology

(Professional Training & Coaching industry)

February 2000 — April 2001 (1 year 3 months)

Instructed classes for A+, Net+, MCP, MCSA, and MCSE certification. Also assisted facility administration and operation of the schools repair and networking services.