Business Improvement Specialist at BT Netherlands NV
Amsterdam Area, Netherlands
- Current
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- Senior Introduction Manager at BT Global Services
- Business Improvement Specialist at BT Global Services
- Past
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- Workflow Manager at BT Ignite
- Installation/Project Co-ordinator at Telfort BV
- Work Controller at BT Worldwide Ltd.
- Connections
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324
connections
- Industry
- Telecommunications
Jacco van der Wilt’s Summary
Personal Profile:
An enthusiastic, self-motivated and solid individual. I am used to work under pressure and able to adopt a flexible approach to both working procedures and hours.
Key Skills:
Telecom Experience (14 years)
Service Design
Product Portfolio/Launch knowledge
Operational and Quality Experience
Excellent Customer Focus
Good Project Management & Planning Skills
Strong Team Member Skills
Key Achievements:
Carried out product launches and implemented Service Delivery and Service Assurance processes in the unit Customer Service according to the Standard Operating Environment method.
Jacco van der Wilt’s Specialties:
AutoCad, Planning tools, Clarify, Project Management (Prince 2), Datamodels, SIX SIGMA, etc.
Jacco van der Wilt’s Experience
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Senior Introduction Manager
BT Global Services
(Public Company; 10,001 or more employees; BT; Telecommunications industry)
May 1994 — Present (14 years 7 months)
Responsible for NEW Domestic and Global Productlaunches (end-to-end processes)
Responsible for EXISTING Product Upgrades and Improvement Projects
Responsible for IN LIFE support on launched products
Responsible for Planning, Project Managment & Service Design -
Business Improvement Specialist
BT Global Services
(Public Company; 10,001 or more employees; BT; Telecommunications industry)
May 1994 — Present (14 years 7 months)
Responsible for NEW Domestic and Global Productlaunches (end-to-end processes)
Responsible for EXISTING Product Upgrades and Improvement Projects
Responsible for IN LIFE support on launched products
Responsible for Planning, Project Managment & Service Design -
Workflow Manager
BT Ignite
(Public Company; 501-1000 employees; Telecommunications industry)
April 2001 — 2003 (2 years)
Responsible for (re)designing/implementing Provide, Cease and Change Service Delivery and Fault Restoration Processes for the Data, Voice and Transmission products within the department Customer Service.
Awarded for delivering an Excellent Service Delivery for customer Cygnific (former ETS/KLM Call-Centre).
Responsible for Quality improvement within the department Customer Service including internal audits for maintaining ISO Certification 9001-2000, Document Control, Service Delivery Improvement Program, Plan Build Operate and Cable Management process. -
Installation/Project Co-ordinator
Telfort BV
(Public Company; 1001-5000 employees; Telecommunications industry)
January 1997 — April 2001 (4 years 4 months)
From January 1997 till April 2001 responsible for co-ordinating leased lines, voice orders and projects for large accounts using Telfort SDH-network (e.g. MCI WorldCom, Cisco, Shell, SUN Microsystems, Philips, Cygnific, Versatel, Time Warner, Lucent, Esprit Telecom, GTS, UUNet, Tiscali, Concert, Ernst & Young, ABN/AMRO and Vodafone).
From January 1997 till May 1999 responsible for co-ordinating data orders and projects mainly Frame relay customer Dutch Railways.
Checked if hardware, software and leased lines were delivered in time in order to schedule installations by using Third Parties. -
Work Controller
BT Worldwide Ltd.
(Public Company; 51-200 employees; Telecommunications industry)
May 1994 — January 1997 (2 years 9 months)
From may 1994 till January 1997 responsible for scheduling BT Field Service and Third Party Engineers to do installations (modems, routers, etc.), maintenance and call outs at customer and network sites.
Responsible for technical administration and performance reports, one single point of contact for the Field Service department.
Also responsible for co-ordinating data orders and projects, such as scheduling Work Packages to install IDNX nodes and cards/cables into nodes, TDAX, international Concert backbone circuits. Most of the time contact with Europe, Asia Pacific, UK and the US.
