Experienced IT professional with manager experience
Geneva Area, Switzerland
- Current
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- Change Manager (consultant) at Merck Serono
- Project Leader at Prima - CfA Action
- Past
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- Interpreter at Permanent Mission of India to the United Nations
- IT Project Leader (IT manager role) at Michael Page International
- Consultant at blue infinity
- Service Management (consultant) at Altria
- SAP Support Coordinator (consultant) at Philip Morris Intl. HQ
- IT Support Specialist at IKEA Trading SA
- Internet Manager & Webmaster at Antonietti & Vesco Informatique
- Business Systems Specialist (temporary mission) at Quark Media House
- Super User IT, User & Support Manager Assistant at Expo.02
- Substitute English teacher at Lycée Jean-Piaget
- Organizing Committee Assistant at World Fencing Championships
- Education
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- ITSM Campus
- Université de Neuchâtel
- Ecole Supérieure de Commerce de Neuchâtel
- Recommended
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12 people have recommended Joanie - Connections
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331
connections
- Industry
- Information Technology and Services
- Websites
Joanie Waelti’s Summary
Service oriented, ITIL certified generalist with an evolution of 8 years in IT support including 5 years in international and multicultural environments. Team coordination and work follow up for up to 30 people, including off-shore team members. Experienced in linking IT with users and users with IT.
Joanie Waelti’s Specialties:
SKILLS:
IT support
Team coordination
Projects
Communication & training
Multitask, trustworthy, proactive and adpatable.
CERTIFICATIONS:
EXIN ITSM: ITIL Foundation (2006)
Help Desk Institute: Help Desk Analyst (2006) includes Customer Service
Microsoft 2261A: Supporting users running Windows XP (2004)
Crystal Report (2004)
Cambridge: Proficiency (1998), Advanced (1997), First (1994)
Joanie Waelti’s Experience
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Change Manager (consultant)
Merck Serono
(Privately Held; Pharmaceuticals industry)
May 2009 — Present (3 months)
- Quality and Process Control
- Post Implementation Review
- CAB chair
- Crystal to Cognos reports migration project
Technology: HP Service Manager 7, MS Visio, Lotus Notes -
Project Leader
Prima - CfA Action
(Non-Profit Organization Management industry)
July 2008 — Present (1 year 1 month)
Mandate from the SECO (Swiss State Secretariat for Economic Affairs).
Create and lead a survey project on IT in international companies based in French-speaking Switzerland about the following themes:
- Helpdesk and Support
- Services and Outsourcing
- Standards and Procedures
Technology: LimeSurvey, LiquidPlanner.com -
Interpreter
Permanent Mission of India to the United Nations
(Information Technology and Services industry)
March 2009 — May 2009 (3 months)
Translate official documents and letters to/from the Ambassador office and other diplomatic staff from French to English and English to French.
Provide interpreter services for meetings.
PA to the Head of Chancery. -
IT Project Leader (IT manager role)
Michael Page International
(Information Technology and Services industry)
April 2007 — January 2008 (10 months)
- lead & coordinate all projects with the IT Direction and development teams in Paris
- document all projects implying Switzerland
- business analysis, functional and technical specifications
- organize implementation changes of the systems to minimize business impact
- administrate minor changes in the main system (Profile)
- organize, supervise & analyze key user acceptance tests
- build and manage the new intranet website
IT manager tasks
- manage IT support, telecommunication and installations for Michael Page and Page Personnel in Switzerland (all locations)
- handle contacts with service providers and order telecom and IT equipment
- manage requests for improvement & new applications, research and advice on the possible choices -
Consultant
blue infinity
(Public Company; 201-500 employees; Information Technology and Services industry)
December 2004 — March 2007 (2 years 4 months)
Provide IS/IT services and consultancy
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Service Management (consultant)
Altria
(Public Company; 1001-5000 employees; Information Technology and Services industry)
April 2006 — December 2006 (9 months)
- administrate HP Service Desk (Accounts, Person records, Templates, Configuration Items, Roles…)
- coordinate the Corporate Service Management SD4.5 Group, about 6 analysts
- participate to a few Service Management deployment projects & Kraft sourcing project
- work on procedures implementation based on ITIL principles
- be proactive on possible improvement changes
- perform QA activities and update documentation and training material
- train new key users and administrators within the system
- support SD4.5 key users and administrators and provide them with 2nd level support
- create BO reports according to CSM needs -
SAP Support Coordinator (consultant)
Philip Morris Intl. HQ
(Public Company; 10,001 or more employees; Tobacco industry)
December 2004 — February 2006 (1 year 3 months)
- coordinate the support for SAP Project and help during the first go live
- coordinate the implementation of the new SAP support organization (CCC Europe)
- coordinate the support for the Continental Competency Center Europe
- organize and dispatch the work for a team of about 30 consultants, key users and specialists
- responsible for communication with customers, affiliates, support groups and SAP key users
- document support processes, user management, service desk management, coordination
- provide and update training documentation to the local support groups worldwide
- HP Service Desk 4.5: register and deal with issues, manage Groups, Services, SLAs…
- SAP: create/manage users, super users and user groups, assign roles and profiles, SUIM
- deliver reports and statistics using Business Objects -
IT Support Specialist
IKEA Trading SA
(Public Company; 51-200 employees; International Trade and Development industry)
February 2004 — October 2004 (9 months)
- 1st and 2nd level support for all computer, printer, network and phone problems
- install PCs and applications manually or via RIS, work with Win 2000/2003 servers
- manage user network accounts and accesses with Ikea Management Utility tool (AD)
- participate to the implementation project of the new trading and administration system KIT
- participate to the migration project (Win 98 to Win XP and Win NT to Win 2003 server)
- implement the new server file structure
- reorganize and document the office universal cabling (IT and VoIP telephony)
- create IT user procedures and trainings
- act as a backup for the IT manager and for Ramses (AS400) super user -
Internet Manager & Webmaster
Antonietti & Vesco Informatique
(Public Company; 1-10 employees; Information Technology and Services industry)
May 2003 — January 2004 (9 months)
- document website building and search engine optimization (SEO)
- show the 2 associates how internet works and what can be done
- create, edit and design websites for SME
- handle client meetings and requests
- MS Office super user, Outlook and internet specialist -
Business Systems Specialist (temporary mission)
Quark Media House
(Public Company; 51-200 employees; Information Technology and Services industry)
December 2002 — January 2003 (2 months)
- specialize in Bandit (in-house developed application)
- document the system
- create the tutorial of Bandit
- test and evaluate the systems and bugs of Bandit
- support Bandit and MS Office 97/2000 users -
Super User IT, User & Support Manager Assistant
Expo.02
(Events Services industry)
August 2001 — October 2002 (1 year 3 months)
- Support up to 8000 users at 2nd level on MS Office, Windows and other applications
- Act as a dedicated support contact for Managers and VIPs
- Create, organize and give IT courses matching Expo.02 needs
- Coordinate communication between users and managers and across departments
- Configure special user accounts and manage the file server cleaning project
- Participate to the migration of over 500 PCs and laptops from Window 98 to Windows 2000
- Organize the coordination for on-site support on 5 locations with the service provider
Main achievement: train over 1200 Expo.02 managers & users on Windows and Outlook in 3 months
Technology: Docushare, DCL (helpdesk software), DameWare, Trivia VNC, TwixTel, TwixRoute, MS Frontpage 2002, Abex Visual Address, IT Base (MS Access application), Swix, Infopool -
Substitute English teacher
Lycée Jean-Piaget
(Educational Institution; 201-500 employees; Higher Education industry)
January 1999 — July 2001 (2 years 7 months)
former Ecole Supérieure de Commerce de Neuchâtel
- create lessons according to the teacher's suggestions/program,
- teach with student's books,
- prepare and correct dictactions, tests, vocabulary exercises, fill in the blanks,... -
Organizing Committee Assistant
World Fencing Championships
(Events Services industry)
August 1998 — October 1998 (3 months)
- Reorganize and manage the office
- Coordinate the team of 4 secretaries
- Communicate with international delegations and other parties
- Inform the medias
- Act as an interpreter for the committee
- Organize VIP stays
Main achievement: manage to finalize all last minute details on the deadline, like change of participants, new vendor booth, belated VIP arrival transport
Joanie Waelti’s Education
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ITSM Campus
ITIL 2006 — 2006
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Université de Neuchâtel
English, Journalism & Media 1996 — 2001
I started with English, French & German and ended up with only 6 months of German and one year of French.
Alltogether: 5 years of English and 2 years of Journalism and Media studies.
Some poetry I wrote while studying there was published by The International Library of Poetry and on their website www.poetry.com.- Activities and Societies:
- English Department student representative, English Department voluntary assistant, President of the English Department Film Club,
Help other students with IT problems in the computer room,
Ice-skating monitor, Hip-hop and jazz dance, Gymnastics, Karate
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Ecole Supérieure de Commerce de Neuchâtel
Federal Maturity E , Commercial - Economics , 1992 — 1996
- Activities and Societies:
- English First Certificate option, photography, ice-skating
Additional Information
Joanie Waelti’s Websites:
Joanie Waelti’s Interests:
communication, PR, media, coordination, computers, internet, photography, art, travelling, ice-skating, horse back riding, dancing, singing, acting, reading...
Joanie Waelti’s Honors:
I have published some poetry at the International Society of Poetry (www.poetry.com), just search for my name.
Received the Editor's Choice Award 2007.
Elected as a member of the group "Best Poets of 2007".
Joanie Waelti’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
