LinkedInJohn Vaughan

John Vaughan

Senior UxPractitioner

Location
Lake Hiawatha, New Jersey
Industry
Internet
Previous
  1. Barclays,
  2. H.P. Curran Appraisals,
  3. Muay Thai Chinnarach
Education
  1. New York University
Recommendations24 people have recommended John
Websites
500+connections

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500+connections
New York University

New York University

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Background

Summary

Strategic UX consultation to management level stakeholders
Usability resource at level of the Team, the Group, and the Enterprise
Educate, evangelize, collaborate programmers, marketing, creative

I solve workflow-intensive challenges. "The fewest clicks to Satisfaction." Creative and insightful. Strong analytical and communication skills. Experienced. Technically astute.

• Seasoned leadership: Self directed, team guidance, group process, executive advocacy, colleague mentoring
• Excellent skills: “dirt-under-the-fingernails” implementation, mobile, BI, responsive design, clickable demosites, HTML5, CSS3, behavioral code
• Client trust: Return engagements, self-managed, remote work, highly recommended

Experience

Lead UX at Barclays

Barclays
(2 months)Whippany, Nj

Doing - you know - That UX Thing.
Will elaborate ...

Senior UX | Small Business | Website Design | Workflow

H.P. Curran Appraisals
(8 months)Stamford, CT (Primarily Remote)

Workflow and process-oriented redesign of customer-facing B2C service. In addition to producing a nice brochureware site, our focus was on making Peter's underlying business process easier to manage.

HP Curran Appraisals actually serves two very different business audiences – Arts & Antiques and “Building Deconstruction”. We designed a personalized, targeted online experiences for each, while offering a seamless environment for both.

PORTFOLIO: http://www.jcvtcs.com/portfolio/hpcappraisals.html

Senior UX | Small Business | Website Design | Workflow

Muay Thai Chinnarach
(3 months)Thailand (Primarily Remote)

This Thai kickboxing martial arts (“the Art of Eight Limbs”) training camp website really needed a makeover. Edited their collateral, reorganized it, and re-skinned it, adding mobile capability.

PORTFOLIO: http://www.jcvtcs.com/portfolio/muaythai-chinnarach.html

Senior UX | Product Development | Business Process | Workflow

Karmak
(6 months)Carlinville, IL (Primarily Remote)

Usability analysis and design for a suite of business solution products oriented to the commercial transportation (trucking) industry.

PORTFOLIO: http://www.jcvtcs.com/portfolio/karmak-2012.html

Senior UX | Product Development | Research | Interaction Design

NBCUniversal, Inc.
(2 months)NYC

NBC TVROCS is a "heavy lifting" workflow application used for analyzing Nielsen market data.

Challenges: Very complex, workflow-oriented and largely undocumented. The legacy app was often confusing and cumbersome.

Solutions: High-level reorganization and layout of existing functionality with an eye towards usage. Implement best practices, propose features and improvements to UI.

Best practices | Implementation | WorldVistA | Skills Development

The Communication Studio (TCS)
(5 months)Lake Hiawatha, NJ

* Educate self on jQuery tools
* Develop more robust social media presence & integrate across LinkedIn, FaceBook, Google, YouTube
* Upgrade my site w/ HTML5, CSS3 + "under the hood" semantic improvements
* Produce & integrate several "mini-presentation" videos and animations into my site & across social media
* Finetune "StyleSwitcher" feature on my site
* Actively participate in professional discussion threads & initiate polls on LinkedIn
* Contribute UX services to health info-oriented product (WorldVistA)

Senior UX | Advertising | Pharma | Social Media | Consumer

Grey Group
(3 months)NYC

Leading UX on a pharma project: content strategy, site redesign, mobile, social networking

PORTFOLIO: http://www.jcvtcs.com/portfolio/grey-group-pradaxa.html

Senior UX | Financial | Application Integration | Best Practices

Informa Investment Solutions
(4 months)RTP Durham, NC, White Plains, NY, Nashville TN

Addressing UxP "portal", usability, IxD, workflow, best practices, design standards, integration issues across a range of products.

PORTFOLIO: http://www.jcvtcs.com/-experience/informa.html

Senior UX | Content Strategy | Intranet | B2B | Integration

UnitedHealthcare
(2 months)Princeton, NJ + Remote

A major advertising agency turned to us when they needed someone to guide their Content Strategy in redesigning Employer, Broker and Member websites for United Healthcare.

PORTFOLIO: http://www.jcvtcs.com/-experience/uhc.html

Senior UX | Sharepoint | Compliance | Best Practices | Infrastructure

KPMG
(2 months)Montvale NJ + Remote

Leading re-engineering of UX on kpmg.com on SharePoint platform: Focused on CSS, Accessibility compliance, Best Practices, Infrastructure & Process.

PORTFOLIO: http://www.jcvtcs.com/-experience/kpmg.html

Senior UxP | Healthcare | Advertising | Advocacy

Merkley + Partners
(2 months)NYC + Remote

Merkley +Partners (also our agency client in 2008) asked us to guide their redesign this public-facing self-service health site, a partnership between the EPA and the Ad Council. We simplified the UI, spoke to the target audience (Moms), gave it a social networking edge, and focused on immediate “calls to action”.

PORTFOLIO: http://www.jcvtcs.com/portfolio/lead-free-kids.html

Senior UX | Product Development | Usability | Interaction Design

Information Builders (WebFocus)
(4 months)NYC + Remote

Information Builders wanted a sophisticated template and styling system that would allow non-technician customers to easily customize the presentation of the Business Information-based reports that they created through IBI's WebFocus 8 product.

PORTFOLIO: http://www.jcvtcs.com/-experience/ibi-webfocus.html

Senior UX | Insurance | Product Development | Workflow | B2B

Chubb Insurance
(5 months)Warren NJ + Remote

Surety bonding governs the fulfillment of contractual liabilities for the building and construction market. It is a complex set of interlinked business processes that involve bonds, contracts and multiple parties. We integrated across Chubb's internal business surety process.

PORTFOLIO: http://www.jcvtcs.com/-experience/chubb-surety.html

Senior UX | Collaboration | Social Networking | Product Integration

Bell Labs
(4 months)New Providence NJ + Remote

Design of enterprise-oriented social networking and collaboration platform with a focus on messaging and tagging. Focus on componentized "webparts", seamless integration, enhancement of usability through styling, icons, FAQ's, behaviors, introductory welcome page, targeted messaging. Contributed to internal strategic presentation and professional White Paper.

PORTFOLIO: http://www.jcvtcs.com/-experience/bell-labs.html

Senior IA | Intranet | Sharepoint | Integration

Ingersoll Rand
(2 months)Somerville NJ

Ingersoll-Rand had acquired Trane and needed to integrate and reorganize their corporate presence onto a common Sharepoint platform.

PORTFOLIO: http://www.jcvtcs.com/-experience/ingersoll.html

Senior UX | Point of Sale | Consumer | Automotive | Advertising

Merkley + Partners
(2 months)NYC + Remote

Design agency Merkley +Partners wanted some help in assessing an interactive touchscreen that had been created by a major automotive retailer for use as a "point of sale" presentation system in their dealership showrooms.

PORTFOLIO: http://www.jcvtcs.com/-experience/merkley.html

Senior UX | Portal Integration | Intranet | B2B | B2C | Usability

Sealed Air Corporation
(2 months)Englewood NJ + Remote

Design group Multimedia Solutions brought me in to help analyze their client's huge international portal B2B and B2C site and provide design solutions & guidance.

PORTFOLIO: http://www.jcvtcs.com/-experience/sealed-air.html

Senior UX | Education | Portal Integration | Self-Service

US Military Academy
(8 months)West Point NY + Remote

West Point will be unveiled its new library building soon. They want their online library site to be a fitting showcase for the new facilities - and to approach library services in a new way. TCS provided a functional and presentational makeover with an eye towards servicing Cadet Students, Faculty, Library Administrators and Visitors.

PORTFOLIO: http://www.jcvtcs.com/-experience/usma.html

Lead UX | Insurance | Intranet | Portal | Sharepoint

Allied North America
(6 months)NY (Long Island) + Remote

“From-the-ground-up” design of a national intranet at construction risk management-oriented insurance company - as a front-end to SharePoint platform.

PORTFOLIO: http://www.jcvtcs.com/-experience/allied-na.html

Senior UX | Financial | High Net Worth | Management Tools

The Hartford
(3 months)Parsippany NJ

UI makeover for management applicaton in support of High Net Worth audience at major financial company

Senior UX | Insurance | B2C | Self-Service | Product Development

Prudential
(3 months)Roseland NJ

As the Senior Colleague on the Interaction Design Team, I worked closely with Business Team stakeholders to craft cohesive design solutions for a new product.

Senior UX | Advertising | Product Development | B2B

Advertising Database
(2 months)NYC

Provided complete visual & functional makeover for an advertising contact management application. Look & feel, continuity, workflows.

Senior UX | Portal | Intranet | Content Management

SCANA Corporation
(3 months)NYC

Senior Consultant with well-established design firm Modem Media, assisting our client - an energy utility company - to make over their employee services intranet site.

Senior IA | Financial | High Net Worth | Strategic

Merrill Lynch
(3 months)Princeton NJ

I sub-contracted thru Business Edge Solutions to work with client, focusing on high net worth market niche. Assisted in crafting stakeholder presentations, strategic white papers, website analysis, identifying customer personas and service opportunities.

Senior IA | Financial | Mini-website | Marketing

ABN AMRO Bank N.V.
(1 month)NYC

Worked with agency Stein Rogan & Partners to design a compelling 35-page mini-site designed to showcase a new financial service being offered by the client, a large international banking institution. The primary challenge was to turn dull, legalistic brochureware print collateral into accessible web-enabled information.

http://www.us.abnamromarkets.com/showpage.asp?M=6833&N=0&Ne=20940000+20910000&locale=USP

Senior UX | Insurance | Website ReDesign | Workflow | Integration

NIA Group
(2 months)Paramus NJ

In this total redesign of a customer-facing insurance aggregator website I worked directly with the CIO and Marketing Director to deliver a 70-page targeted, customer-centric site that generates viable sales leads. The makeover site is simpler & friendlier, offering attractive, personalized presentation, service-oriented structure, client outreach, leveraging the strengths of the business. http://www.niagroup.com/

Senior UX | Education | B2B | Application Development

SchoolNet
(3 months)NYC

Intergrate and redesign website for online service providing educational performance monitoring, teacher support, management tools and learning standards compliance.

Senior UX | Financial | Application Development | Portal

Standard & Poors
(3 months)NYC

Led design team in creating a UI model for rules-engine-driven financial portfolio advisor site. Overcame numerous issues within an aggressive delivery schedule, provided documentation leadership.

Senior UX | Financial | Mortgage | Strategic | B2B | Private Label

Credit Suisse
(2 months)NYC

Strategic redesign of legacy B2B websites for residential mortgage lending divisions. Developed strong brand identity, migrate to a common, integrated platform and roll out the web-based service as a private label that provide a “re-brand-able” business front-end for strategic partners.
Improved usability, add functionality, competitive analysis, customer support.

Senior IA & UX | Commodities | Portal | Application Development

Bunge Global Markets
(10 months)White Plains NY

Design leadership for a complex intranet-based internal commodity trading application for this major international firm. Reworked legacy interface to focus on user experience: Provide best practices, functionality, navigation, consistency and ease of use and integration across multiple divisions.

Lead IxD | Order Management | B2B | Product Development

Kyocera / Mita
(3 months)Fairfield NJ

This international copier/printer company needed to make their web-based Dealer Order Management System both usable and competitive. Redesigned legacy interface.

Senior IxD | Advertising | B2C | Health | Strategic

Grey Group
(2 months)NYC

Site design services for client "Slim-Fast". Analyzed the existing site and its features. Evaluated usability and the customer's experience.Developed a full set of wireframes for the focal areas of the website. Provided design consultation on navigation structure, search tools and cross-marketing techniques.

Lead IA | Municipal | Product Development | Integration | Portal

NYC Office of Payroll Administration (Citytime)
(3 months)NYC

Design leadership for a complex web-based Time and Payroll Management application used by 200,000 city employees at 80 city agencies. Integrateed services across multiple agencies. Provide an efficient interface, best practices, functionality, navigation and ease of use. Translated workflows from multiple agencies into a common vision based on user experience.

Senior IxD | Financial | Dashboard | Intranet | Integration

Deutsche Bank
(5 months)NYC

Usability engineer and interaction designer for Global Equity Research website and intranet preferences management fulfillment system. Integrated branding across the banks' international corporate sites. Enable cross-selling of enterprise services. Implemented substantial new competitive functionality.

Senior IA | STAFF | Equity Research | Product Development

Morgan Stanley
(8 months)NYC

Usability champion and interaction design architect for flagship Equity ResearchLink client-facing website, which pushes equity research to Morgan’s institutional investor client base. Focused functionality on search, customer profiling & preferences and fulfillment. Liaised to Business Unit with weekly presentations & consultation. Redesigned a problematic legacy interface for industry data analysis tool. ClientLink/Onelook working group on enterprise-wide standards.

Senior UX | Documentation | Tax | HR | Intranet | Training

Ernst & Young
(5 months)Lyndhurst NJ

Creative and technical writing, documentation, interactive design and strategic consulting on implementation for range of internal Ernst & Young initiatives:

Documentation & Help for Tax Processing training / reference system and training modules for Human Resources. Designed navigation, UI and help system for HR Career Self-Management intranet site and Notes-based site for Documentation Management Strategy.

Senior Interactive Architect | STAFF | Financial | Best Practices

Immersant - Bowne
(1 year 2 months)Parsippany NJ

Lead "human factors" expert, usability analyst and interaction designer at this corporate-oriented internet service bureau design shop. Attracted and brought in corporate clients. Led web e-commerce initiatives. Pioneered the Customer Experience practice. Instrumental in closing and defining the majority of major new client projects: including Paine Webber, T Rowe Price, EquiServe, Bank One.

Interaction Design - Multiple Engagements

Multiple Projects
(1 year 10 months)NYC Metro Area

Tools: Visual Basic, style guidelines, Erwin, documentation, RoboHelp, Unix

BT&R - Redesigned highly complex international talent payment system.

PostalWorks - Packaged functioning prototype of an integrated Web-delivered email Direct Marketing Campaign Manager tool.

AT&T Labs - Interactive Voice Response (IVR) design for Customer Call centers. Project Lead on writing $850,000 proposal for cutting edge Natural Language Speech Recognition.

Sumitomo Bank - Documented mainframe processes, technical specifications & runtime scripting for mission-critical financial transactions processing development group.

CD-Now - Prototyped a "wireframe model" for improving usability of customer interface for music-oriented consumer Web service.

NBC Market Research - Redesigned the UI for a legacy client-server application enabling marketing staff to research, analyze, strategize and report on Nielsen TV viewership data.

Interface & Documentation Manager | STAFF | Financial | Products

Dow Jones Markets
(9 months)Jersey City NJ

Supervised user experience and documentation practice for e-commerce Transactions Development Group (TDG). Primary client contact in developing all aspects of UI design and analysis. Defined best practices. Implemented full range of System Develpoment Life Cycle documentation and processes for Windows and Web environments.

Projects: Electronic trading, foreign exchange, commercial paper and decision support, involving live market data feeds and custom databases ; Developed "Design Resource Center" platform for the entire group

IIA & IxD | STAFF | Trading | Best Practices | Portal | Intranet

Instinet Incorporated
(3 years)NYC

Interface Design expert for the Order Management System (OMS), Instinet's flagship electronic online stock trading and portfolio management service. Also provided a central pool of design resources and usability engineering to software development groups throughout the enterprise.

Responsible for integration and compliance with performance standards. Championed Usability Testing and Analysis at Reuters Usability Lab. Established common branding and best practices across the enterprise. Created enterprise-wide Design Resource Center online database. Designed and produced majority of the content on corporate intranet site.

Interaction Design | Publishing | Marketing | Product Development

Newspaper Association of America
(4 years)NYC

Designed and developed Electronic Sales Assistant (ESA), a cutting-edge interactive online sales presentation and marketing self-service support system. Enabled the NAA to effectively support the Sales and Marketing staffs of more than 100 member newspapers across the US.

Interaction Designer | Owner | Web Design | Animation | Software

The Communication Studio (TCS)
(9 years)NYC and Lake Hiawatha NJ

Established and successfully operated one of the first user interface design / usability service bureaus in the country, providing services and successful computer software products to Fortune 500 and international clients (1981-1990):
• AT&T
• Bank of America
• BBDO
• Booz-Allen & Hamilton
• Citibank
• Dun & Bradstreet
• IBM
• Indiana University
• Information Industry Association
• NBC
• Nynex
• Pacific Bell
• Prime Computer
• Prodigy
• RCA Engineering
• Sony Corporation
• Southern New England Tel.
• Texas Instruments
• Telerate
• Welles, Rich & Green

Been contracting and on staff since 1990 (see other positions).

Interaction Designer | Graphics | Web Design | Animation

NYU Interactive Telecommunications Program
(2 years)NYC

* Pioneered usage of Telidon/NAPLPS "frame creation terminal" software; analyzed capabilities; evaluated features & functionality
* Developed page templates and animations for WETA Teletext Field Trial

Lighting Director | Video | Graphics | Set Design | Producer

Automation House Video Studio
(1 year 3 months)NYC

Built and operated one of the first local video production and "Live Injection Points" for Manhattan Cable TV.

Cable Channel Director | Manager | Producer | Video | Community

Somerville Municipal Cable Project
(1 year 7 months)Somerville MA

Managed staff of 6 as we built and operated the first community-operated cable TV station in the United States (Somerville, MA).

Animator | Broadcast TV | Childrens' Programming

Lisberger Ladd Animation Studio
(3 months)Boston MA

Created cartoon sequences for ABC Network children's weekly program "Make a Wish"

Test Scores

SAT

Score: English: 719

SAT

Score: Math: 703

Honors & Awards

Naval ROTC Full Scholarship

US Navy

Appointment to US Naval Academy, Annapolis

US Government, Sen. Quentin Burdick (North Dakota)

President, National Honor Society

MCB High School, Quantico, VA

Volunteer Experience & Causes

Web Designer

Lake Parsippany Property Owners Association
(1 year)Environment

As a community member, in 2005 I volunteered to help redesign the existing Lake Parsippany Property Owners Association (LPPOA) website with an eye towards both service and outreach.

http://www.jcvtcs.com/-experience/lppoa.html

Web Designer

Cub Scout Pack 215 (Parsippany, NJ)
(1 year)Children

So I started working with our local Cub Scout Pack a little while back - and in so doing soon rediscovered some of my community service roots (harking waaaay back to video documentaries and cable TV activism in the 70's). This is a neat little solution for a volunteer community service website.

http://www.jcvtcs.com/-experience/pack-215.html

Multimedia Documentarian

Buckminster Fuller's Worldgame
Health

In the 1960's inventor, architect, engineer, mathematician, poet and cosmologist Buckminster Fuller proposed a “great logistics game” and “world peace game” (later shortened to simply, “the World Game”) that was intended to be a tool that would facilitate a comprehensive, anticipatory, design science approach to the problems of the world.

In the summer of 1979 I produced multimedia documentation of the 3-day international conference and workshop that focused on creating housing solutions.

http://www.jcvtcs.com/-experience/worldgame.html

Video Documentarian

Urban Homesteading
(7 years)Economic Empowerment

I worked with local community groups from 1973 to 1980, documenting community organizing around the issues "liveable spaces", sweat equity, urban homesteading and advocacy in both Somerville, MA and New York City.

http://www.jcvtcs.com/-experience/participatory-design.html

Video Implementor

WGBH New Video Workshop
(2 years)Arts and Culture

Technical Director; creative productions with Paik-Abe videosynthesizer, assisted in arts productions working with area artists (dance, performance, documentary). Led field video research laying groundwork for a cross-cultural children's program.

http://www.jcvtcs.com/-experience/wgbh.html

Opportunities John is looking for:

  • Skills-based volunteering (pro bono consulting)

Causes John cares about:

  • Animal Welfare
  • Civil Rights and Social Action
  • Economic Empowerment
  • Environment

Organizations John supports:

  • Oxfam
  • Sierra Club

Publications

Interaction Metaphors(Link)

Videotex '84 Conference
June 1984

Sometimes we see a discontinuity between the "form" of screen pages and the interactive "function" of the service itself. Perhaps this lack of integration between style and content is partly a result of the metaphors we use in describing the Web environment.

Authors:

Projects

People & Projects(Link)

Bell Labs (Alcatel-Lucent)
Design of enterprise-oriented social networking and collaboration platform with a focus on messaging and tagging. Focus on componentized "webparts", seamless integration, enhancement of usability through styling, icons, FAQ's, behaviors, introductory welcome page, targeted messaging.

Team members:

Lead-Free Kids(Link)

Merkley +Partners (our agency client in 2008) asked us to guide their redesign this public-facing self-service health site, a partnership between the EPA and the Ad Council. We simplified the UI, spoke to the target audience (Moms), gave it a social networking edge, and focused on immediate “calls to action”.

Team members:

Pradaxa(Link)

Brought onboard by ad agency Grey Group to lead UX for their pharma client Pradaxa. Delivered UX analysis, design recommendations, and demosite solution models for legacy website, mobile site, unbranded site, and co-pay calculator. Also extensive content strategy (audience themes and acquisition paths), integration of social networking, and design solution for targeted “caring influencer” microsite.

Team members:

Courses

Boston University

  • Video Technology at MIT

Tufts University

  • Visual Arts at State Art School, Oslo, Norway

New York University

  • Organizational Theory

Languages

  1. Norwegian

    Full professional proficiency
  2. Dutch

    Limited working proficiency
  3. Spanish

    Elementary proficiency
  4. German

    Limited working proficiency

Skills

  • User Experience
  • Information Architecture
  • User Interface Design
  • Interaction Design
  • User Interface
  • Web Development
  • E-commerce
  • UX Strategy
  • Process
  • Social Media
  • Web Design
  • CSS
  • Wireframes
  • User-centered Design
  • Prototype
  • SharePoint
  • Wire Framing
  • HTML 5
  • HTML
  • Team Leadership
  • Mobile Applications
  • Content Strategy
  • Software Documentation
  • Dreamweaver
  • Accessibility
  • Graphic Design
  • CMS
  • Adobe Creative Suite
  • Content Management
  • Requirements Analysis
  • Customer Experience
  • JavaScript
  • Experience Design
  • Web 2.0
  • Video Production
  • Advanced CSS
  • HTML5
  • Clickable Wireframes
  • Documentation
  • Animation
  • Prototyping
  • Mobile
  • Agile
  • Portals
  • Web Standards
  • Fireworks
  • Usability Testing
  • Usability
  • Web Applications
  • Management
  • See 35+  See less

Education

New York University

Boston University

Tufts University

Organizations

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