Technical Project Manager at NewsGator Technologies
Greater Denver Area
Technical Project Manager at NewsGator Technologies
Greater Denver Area
Outstanding background of leadership and innovation. Strong attention to detail and organization skills. Proven expertise in ensuring on time delivery of complex web solution projects. Recognized as subject matter expert in numerous technical areas.
• Solutions Design
• Project Planning
• Microsoft Project
• Development using PHP, Java, ASP.Net
• Relational Databases (MySQL, MSSQL)
• Acceptance Testing
(Privately Held; 51-200 employees; Computer Software industry)
October 2008 — Present (10 months)
Organizing and delivering social computing solutions for the Enterprise. I work with the client to provide installation support and troubleshooting, provide feedback into the product development cycle, and assist sales team with pre-sales support.
(Public Company; 1001-5000 employees; SHL; Information Technology and Services industry)
October 2007 — October 2008 (1 year 1 month)
As integration project manager I work with SHL's partners to build industry standard integrations using tools like SOAP and HR-XML. I produce functional specifications, assist in estimating work, and track implementation progress. I provide technical assistance to integrated vendors in troubleshooting against our published API.
(Public Company; 1001-5000 employees; SHL; Information Technology and Services industry)
March 2003 — October 2007 (4 years 8 months)
My role as a project manager is to organize the delivery of a client technology solution from the sales cycle continuing through into the client use of the site. I function as the main contact point of the project team. Managing the project includes establishing the project timelines, specifying the website, monitoring the build and quality assurance of the site, and managing all client interaction.
Responsibilities include:
• Act as the main client interface for large scale technology projects.
• Design specification documents, compiling client inputs.
• Establish project timelines for delivery.
• Manage the project team for the duration of the project, coordinating resource availability with the team manager and coordinating project task transition from one team member to the next.
• Manage multiple tasks and projects at the same time.
• Train both internal and external individuals on system functionality.
• Provide on-going support to maintain client satisfaction.
(Public Company; 1001-5000 employees; SHL; Information Technology and Services industry)
January 2002 — March 2003 (1 year 3 months)
Provided insight on technical questions and used technology to build and maintain specified technology solutions.
Responsibilities Included:
• Act as main contact for implementation of technology solutions.
• Review specification documents, test cases and change requests to meet technology expectations.
• Design technology solutions within bounds to meet project needs.
• Design and build tools that are used to implement systems and support the internal process.
• Design look and feel of client specified custom systems.
• Use technology to implement and maintain technology systems. Write scripts and code.
• Manage workload over multiple projects.
• Understand relational databases, including storage processes.
(Public Company; 1001-5000 employees; SHL; Information Technology and Services industry)
January 2001 — March 2003 (2 years 3 months)
Provided technical support to clients, resolving any issues related to a variety of technology solutions by gathering information from clients and then communicating resolutions. Provided client specific services.
Responsibilities Included:
• Listen and empathize with the client.
• Trouble-shoot issues by asking appropriate questions.
• Solve technical problems with clients.
• Communicate with client in writing or orally until issue is resolved.
• Write helpdesk training manuals on technical aspects.
(Public Company; 10,001 or more employees; ibm; Information Technology and Services industry)
June 2000 — January 2001 (8 months)
• Provided first-line desktop and applications support for Lucent Technologies.
• Maintained one of the highest first-call resolve rates of the team.
• Became a point of reference for other members of the team.
(Educational Institution; 5001-10,000 employees; Education Management industry)
July 1996 — July 2000 (4 years 1 month)
• Deployed and configured new machines.
• Maintained existing machines.
• Provided technical support.
• Administered AIX, Windows NT/2000, Win9X, and Novell servers.
• Developed web applications using Perl and JavaScript.
1999 — 2002