Justin Townsend

Current

Reporting Architect at Reuters
Associate Business Intelligence Consultant at Majendi.com

Past

Siebel Analytics Consultant at TV Licensing
Senior Business Analyst at Westpac Banking Corp
Testing Lead at Siebel Systems

8 more...

Connections

81 connections

Industry

Information Technology and Services

Justin Townsend’s Summary

• 9+ years CRM development & support experience over 7 projects
• Industry experience includes: Finance, FMCG, Marketing, Publishing, Software, Telecoms

• Expert analyst/architect for Analytics, Marketing & core Siebel modules
• Experienced business analyst with strong abilities to combine business and technical analysis to drive solutions development and business satisfaction

• Developer of excellent marketing & business intelligence solutions

• Experienced in project & team mgt, tasks, critical path execution & absolute focus on deadlines
• Experience of testing - Systems, Performance, SIT
• Experience managing offshore/outsourced teams & SLAs for contracted IT services
• Support mgt experience, significant hands-on & people mgt in support environments

Justin Townsend’s Specialties:

• CRM Expert:

• Analytics (Certified Application Developer 2006)
• Marketing (incl. Web Marketing, eMail Marketing), &
• Siebel Sales/Call Center (Certified Core Consultant, 2003)

• Siebel Certified Business Analyst, 2001

• German Fluent (used in business context for roles in Switzerland, Germany & Austria)
• French Good working knowledge