Team Leader at Convergys
Hickory/Lenoir, North Carolina Area
- Current
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- Team Leader at Convergys
- Past
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- Security Officer at Allied Barton Security Services
- Spa Programmer/Concierge at Rock Barn Golf and Spa
- Credit Manager at Wells Fargo Financial
- Manager Trainee at Enterprise Rent-A-Car
- Packer/Cutter Operator at Deluxe Financial Services
- Education
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- California State University-Bakersfield
- Antelope Valley College
- Connections
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25
connections
- Industry
- Consumer Services
- Websites
Justin Roepel’s Summary
Customer service oriented individual focused on providing the ultimate in personal client service. I view Ken Blanchard's book "Raving Fans" as my bible as far as customer service. I am devoted to make every customer a raving fan of my organization. I am Detail oriented and experienced with client interaction at all levels, from basic service to sales to planning. Interested in building my career and using my work to help those in need. I look forward to taking on challenging roles that bring my skills in research, analysis, planning, sales, and service together with my compassion and desire to help others in order to successfully improve the world around me. My ultimate position is one that challenges me daily and causes me to use my analytical and customer service skills while at the same time allowing me to see that I am having a direct impact on other peoples' lives.
Justin Roepel’s Specialties:
Experienced researcher and analyst. Advanced communications skills, experienced with accounts receivables work, basic familiarity with HTML editing, adept with SPSS, Microsoft Office suite along with various Operating Systems (Windows, Linux, Dos.) Adept at using the Jonas software package as well as the SpaBiz/SalonBiz scheduling application. Experienced with WebDar dispatching software suite.
Justin Roepel’s Experience
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Team Leader
Convergys
(Public Company; CVG; Information Technology and Services industry)
December 2008 — Present (8 months)
Started as a Customer Service Representative answering phones and assisting customers for AT&T. Promoted within 3 months to supervisory role as a Team Leader.
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Security Officer
Allied Barton Security Services
(Privately Held; 10,001 or more employees; Security and Investigations industry)
January 2008 — December 2008 (1 year)
• Responsible for radio dispatch, customer service, access control, vehicle and foot patrol, first aid, physical security, CCTV camera operation, fire safety officer, crime and terrorism prevention, and operating within teamwork environment. CPR and First Aid certified, trained in use of AED.
• June 2008: Master Security Officer Level 3.
• Officer of the Month: June 2008, August 2008. -
Spa Programmer/Concierge
Rock Barn Golf and Spa
(Privately Held; 501-1000 employees; Hospitality industry)
February 2007 — December 2007 (11 months)
• Responsible for scheduling, customer service, cash drawer operations, sales, and insuring guest and member satisfaction.
• Promoted within 3 months to Spa Programmer and appointed to company wide safety committee. -
Credit Manager
Wells Fargo Financial
(Public Company; Banking industry)
December 2005 — July 2006 (8 months)
• Responsible for performing credit analysis, estimating equity, interpreting credit reports, providing new loans and financial solutions through debt consolidation, consumer sales, telemarketing, and customer service.
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Manager Trainee
Enterprise Rent-A-Car
(Public Company; 10,001 or more employees; Automotive industry)
April 2004 — December 2005 (1 year 9 months)
• Responsible for the day-to-day operations of the branch. Serving customers, managing inventory, marketing, tracking income, accounts receivables, increasing customer satisfaction, and personnel management.
• Promoted within 3 months to run a satellite branch.
• Appointed as Branch Corporate Account Manager in October 2004.
• Peak Performers: February, March 2005. -
Packer/Cutter Operator
Deluxe Financial Services
(Public Company; 10,001 or more employees; DLX; Printing industry)
February 1997 — August 1999 (2 years 7 months)
• Started out as a Packer, but quickly promoted to Cutter Operator. Rapidly moved on to cross-train on VIP, Mailroom Operations, Post-Press, Covers/Labels, B.D. Bindery, and Tagging. Assisted on the installation of the Post-Press system.
• Appointed as a member of the Plant Accuracy Committee. Contributed to B.D. Packing Manual. Modified layout of Packing Stations to facilitate standardization.
Justin Roepel’s Education
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California State University-Bakersfield
BA , Political Science , 2000 — 2004
•Graduated with honors in Political Science. This is where I truly developed my analytical side and my love for learning. Political Science and Economics both just clicked for me when I could pick up a newspaper and not only understand what was going on in the world around me, but also explain why these things were occurring and also give you the most likely outcomes.
- Activities and Societies:
- Pi Sigma Alpha, Fencing, took Gourmet Cooking Classes, began to experiment with Competitive Barbecue.
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Antelope Valley College
AA , Letters, Arts & Sciences , 1996 — 2000
- Activities and Societies:
- Theatre Department, SCUBA Diving
Additional Information
Justin Roepel’s Websites:
Justin Roepel’s Interests:
Magic, NASCAR, Tarheels Basketball, Golf, Mountain Biking, SCUBA Diving, reading, photography, gourmet cooking, BBQ competition, early American history, Civil War history, nautical history, renaissance (art) history, paleontology, geology, soccer.
Justin Roepel’s Groups:
Pi Sigma Alpha, Society of American Magicians (SAM), Catawba County Humane Society, California Barbecue Association (CBBQA), Civil Air Patrol (High School).
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Pi Sigma Alpha -
Cal State University, Bakersfield Alumni Association
Justin Roepel’s Honors:
Pi Sigma Alpha (National Political Science Honor Society) May 2004
Brig Gen Billy Mitchell Award
