
Specialist at Apple Store, Derby Street
Greater Boston Area

Specialist at Apple Store, Derby Street
Greater Boston Area
Graduating senior at distinguished liberal arts university with a proven record of strong academic achievement. Active and longstanding involvement in several student groups, including student government. Extensive employment experience in web design, as well as management experience in technical support and customer service. Innovative leadership in student blogging and communications.
Macintosh support, Mac OS X, HTML, CSS, web standards, accessibility
(Public Company; AAPL; Retail industry)
July 2009 — Present (5 months)
(Educational Institution; Higher Education industry)
September 2007 — May 2009 (1 year 9 months)
Webmaster at ITS Help Desk.
(Educational Institution; Higher Education industry)
September 2006 — May 2009 (2 years 9 months)
Manager of Macintosh Support at ITS Help Desk.
Oversee student workers and organize staff meetings, as part of student management team. Direct Macintosh technology support and help to direct the training of new employees. Provide students, faculty, and administrators with tech support, in-person and over the phone.
(Newspapers industry)
February 2008 — December 2008 (11 months)
Research and report on city news, including U.S. Army development and downtown transit planning. Interview state and city politicians, federal officials, professors, and other community leaders.
(Educational Institution; 1-10 employees; Higher Education industry)
March 2007 — September 2008 (1 year 7 months)
Web Designer at Learning Objects Studio.
Consulted with faculty to design and build interactive web applications. Modeled and revised user interfaces with panels composed of faculty and staff members.
(Newspapers industry)
September 2005 — September 2008 (3 years 1 month)
Published weekly Online Edition, using Photoshop and InDesign, in collaboration with editorial staff.
(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)
June 2007 — November 2007 (6 months)
Evangelized Apple brand on campus; developed marketing events and presentations. Planned marketing and sales strategies with Apple Higher Ed Account Executive.
Bachelor of Arts , American Studies , 2005 — 2009
Biking, cross-country jogging, playing the saxophone, crossword puzzles, outdoors exploration
Robert C. Byrd Honors Scholarship, Seldon L. and Nellie A. Brown Scholarship