Senior Desktop Engineer at Dell Perot Systems
Washington D.C. Metro Area
Senior Desktop Engineer at Dell Perot Systems
Washington D.C. Metro Area
I would like to be given the opportunity to design, build, configure, test and implement enterprise solutions addressing the company's current and future needs, and become a member of a team of technically savvy engineers who truly enjoy what they do.
Altiris
Application packaging
VBS, WMI
Process Development and Standards Implementation
Microsoft Certified Professional
Dell Certified
(Public Company; DELL; Information Technology and Services industry)
March 2009 — Present (10 months)
* Design, build, deploy and maintain the desktop standard on 15,000+ computers.
* Lead Desktop Support Engineer for Cerner / MedConnect, AD Migration, and Hyperion projects.
* Lead Desktop Support Engineer for IPRob, Utimaco, and Enterprise Print Services.
* Coordinate resources for annual desktop refresh.
* Test and evaluate new applications to ensure interoperability with existing application standards.
* Design and implement standard procedures for Desktop Support personnel.
(Non-Profit; Hospital & Health Care industry)
October 2007 — March 2009 (1 year 6 months)
* Design, build, deploy and maintain the desktop standard on 15,000+ computers.
* Lead Desktop Support Engineer for Cerner / MedConnect, AD Migration, and Hyperion projects.
* Lead Desktop Support Engineer for IPRob, Utimaco, and Enterprise Print Services.
* Coordinate resources for annual desktop refresh.
* Test and evaluate new applications to ensure interoperability with existing application standards.
* Design and implement standard procedures for Desktop Support personnel.
(Public Company; 1001-5000 employees; SF; Financial Services industry)
December 2005 — October 2007 (1 year 11 months)
* Managed Desktop Support & Help Desk personnel.
* Managed desktop inventory (software, hardware, licenses, compatibility).
* Built new Data Center for Capital Markets.
* Established, maintained & troubleshot various trading platforms.
* Provided support for over 480 users (PDA's, laptops and desktops).
* Provided support for over 150 applications including BlackBerry Enterprise Server (BES), Good Mobile Messaging (formerly GoodLink).
* Created, managed & updated all desktop model images.
* Coordinated activities / resources of Capital Markets' IT Projects.
* Designed, tested & implemented a corporate Business Continuity / Disaster Recovery plan.
(Public Company; 5001-10,000 employees; LM; Financial Services industry)
December 2004 — December 2005 (1 year 1 month)
* Provided desktop support for over 480 users (PDA's, laptops and desktops).
* Provided application support for over 150 applications.
* Managed desktop inventory (software, hardware, licenses, compatibility).
* Proactively provided solutions for supported business groups.
* Built, configured, tested and deployed Desktop Image for Business Continuity Tests.
* Tested, deployed and troubleshot internally developed applications.
* Troubleshot existing / test new ADP/SNA routes.
* Trained new Desktop Technicians and Trainees.
* Assisted infrastructure engineers test and implement changes and upgrades .
* Assisted with Active Directory Migration.
* Assisted server engineers install, upgrade and test Windows-based servers (NT, 2000, 2003).
(Public Company; 1001-5000 employees; LM; Financial Services industry)
September 2002 — December 2004 (2 years 4 months)
* Provided desktop support for over 400 users (PDA's, laptops and desktops).
* Provided application support for over 150 applications.
* Managed desktop inventory (software, hardware, licenses, compatibility).
* Proactively provided solutions for supported business groups.
Microsoft Certified Systems Engineer , Windows 2000 , 2000 — 2001
Bachelor of Science , Two Degrees: Economics and Finance , 1987 — 1993
* Pi Lambda Phi's Town Watch Chairman - Part of President George Bush's “One Thousand Points of Light” Program
* Pi Lambda Phi's Golf for Leukemia Chairman
Children, Family, Skiing, Golf, Music, Beach
The Engineering Society of Baltimore
2003 - Became a Dell Certified Technician.
2002 - Became a Microsoft Certified Professional.
1999 - 2000 - Organized Pi Lambda Phi Alumni's Weekly Golf Outing.
1993 - 1998 - Active in communities' intramural sports leagues.
1996 - 1997 - Organized Pi Lambda Phi's Alumni's annual white water rafting / camping trip.
1995 - 1996 - Secretary for Pi Lambda Phi’s Alumni Association.