Jon Unger

Current

• CEO at SmallCart Systems

Past

• Sr. Technical Consultant at Pepperweed Consulting
• Systems Engineer II at Ameriquest Mortgage
• Technical Support Analyst at CKE Restaurants Inc

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Recommended

33 people have recommended Jon

Connections

500+ connections

Industry

Information Technology and Services

Jon Unger’s Summary

Chief Executive Officer for a leading West Coast ITSM integration and solution provider. SmallCart Systems believes that the smallest solution can drive the largest results. SmallCart uses Small-Scale ITIL to drive home huge wins in the areas of Information Technology Infrastructure Operations, IT Service Management, and IT Asset management. As business partners with both HP and Symantec, SmallCart can determine what the right fit is for your business. Our company works with businesses that range from Small Businesses seeking solutions for backup and disaster recovery as well as Fortune 1000 organizations seeking to bring about better ITSM best practices to their organization. Our sweet spot is the mid-market client that needs enterprise level solutions scaled specifically for their needs.

Jon Unger’s Specialties:

IT Service Management, ITIL, HP (legacy Peregrine) Products - Peregrine ServiceCenter, Peregrine Get-It, HP Service Manager Service Catalog, Peregrine Studio (OAA 4.x), Peregrine ServiceCenter, HP Service Manager, HP Service Desk, ITSM Best Practices, ITIL Consultation, HP ServiceCenter Web Services API, Peregrine SCAuto, HP Connect-It. ITIL Foundations, Service Management, Change Management, Request Management, HP Service Manager Request Management, Altiris, BackupExec, Symantec, Data Centers

Jon Unger’s Experience

• CEO

  SmallCart Systems

  (Privately Held; Information Technology and Services industry)

  June 2007 — Present (2 years 7 months)

  SmallCart Systems is a professional services and consulting firm which specializes in delivering enterprise management software and services to Fortune 1000 level companies. They are a market leader that specializes in providing IT Service Management combined with HP ServiceCenter Software and Symantec Software in the Altiris and Veritas product lines.
  
  - Built three major pipelines within the first year of operations showing a significant portion of the organizations annual sales revenue.
  
  -Completed a number of technical delivery projects as needed or required within the pipeline where appropriate.
  
  -Built an entire Marketing and Branding Strategy that maximized a limited budget and in-house resources to produce an average of 150 prospective leads per month.
  
  -Developed white papers, seminars, and further evangelized the need of ITIL best practices using service level agreements and root cause analysis to CIO, Vice Presidents, and other prospective SmallCart Systems clients.
  
  -Established, marketed, and enabled channel marketing efforts with enterprise software vendors such as HP and Symantec.

• Sr. Technical Consultant

  Pepperweed Consulting

  (Privately Held; 51-200 employees; Information Technology and Services industry)

  January 2006 — June 2007 (1 year 6 months)

  Served as a Sr. Technical Consultant for a Professional Services firm implementing ServiceCenter and Service Management Solutions for Fortune 1000 organizations.
  
   Implemented a Large National Scale ServiceCenter 6.1.2 implementation for a major financial corporation based in New York. Migrating off an unsupported BMC Remedy Implementation.
  
   Developed an enterprise application in Java to integrate Peregrine ServiceCenter with MIR3 inEnterprise Message Response System using JNI to interface SCAuto’s C based DLL and SOAP to deliver messages to MIR3 inEnterprise Alert Notification Application.
  
   Acted as the sole resource in a Service Desk 4.5 to HP ServiceCenter 6.2 migration and implemented Service, Incident, Problem, and Change Management for a Private Higher Educational Institution in Nashville, TN.
  
   Provided support to future success as a pre-sales technical consultant and assisting the sales team by developing timelines and statement of works for potential clients.

• Systems Engineer II

  Ameriquest Mortgage

  (Privately Held; 10,001 or more employees; Capital Markets industry)

  October 2003 — January 2006 (2 years 4 months)

  Tailored and Implemented Peregrine ServiceCenter Solutions across the Ameriquest Mortage Enterprise. Ameriquest was a market leader in the consumer home re-fiance marketplace and enterprise that consisted of mortgage branches spread across the United States. At Ameriquest implemented ServiceCenter LDAP authentication, Get Resources, Get Services, and modifications to the ServiceCenter modules.
  
   Tailored and supported the Service Management, Request Management, Change Management, and the Incident Management modules within ServiceCenter 5.1.2 and 5.1.3
  
   Tailored and implemented the Get Services 4.x and Get Resources 4.x implementations at Ameriquest to reduce the manual processes of Request Management. This implementation included setting up Tomcat on multiple JVMs, modifications in Peregrine Studio, Schema Extensions, and tailoring changes made to event services.
  
   Configured an SSL encrypted LDAP integration between Microsoft Active Directory and HP ServiceCenter.

• Technical Support Analyst

  CKE Restaurants Inc

  (Public Company; 5001-10,000 employees; CKR; Restaurants industry)

  June 2000 — September 2003 (3 years 4 months)

  Supported Carl's Jr and Hardee's Restaurants with their IT support and help desk questions. Acted as a member of the Service Desk with total call ownership. Assisted management and executives by developing a data gathering process for financial business intelligence reporting. Tracked and reported service interaction, incident, and problem management data in an IT Service Management tool known as DK Help Desk.