Client Services
Greater New York City Area
Client Services
Greater New York City Area
Client services professional with more than 15 years of experience supporting sales. Excellent coordination and organization skills. Highly effective at problem resolution and project management while handling all levels of customer sales support. Extremely computer proficient with a superior ability to troubleshoot and to learn and perform quickly.
Research, issue resolution, vendor assistance, sales support, plastic, paperboard, cosmetic packaging knowledge, estimate analysis, quotations, order processing, printing processes
(Public Company; 10,001 or more employees; MWV; Packaging and Containers industry)
2004 — 2008 (4 years)
Coordinated high end cosmetic, personal care and confectionery companies with plastic and paperboard manufacturing facilities ensuring efficient workflow of customer orders.
Managed projects through all levels from structural design, printing, requesting and analyzing estimates, preparing quotations, entering and processing orders, coordinating with manufacturing, production, shipping and accounts receivable. Carefully checked and compared estimates keeping pricing in line and helped to suggest alternatives to lower escalating costs.
Supported sales representatives on pricing request bids and proposals for clients such as Elizabeth Arden, Unilever and Hershey. Strengthened client relationships by providing up to date information on the latest products and capabilities generating new project interest.
(Public Company; 10,001 or more employees; MWV; Packaging and Containers industry)
2001 — 2004 (3 years)
Developed and maintained weekly, monthly, quarterly and yearly reports allowing management to accurately track forecasts, booked sales, profitability, billings and sales projection figures by salesperson, customer and manufacturing facilities.
Graphed weekly bookings versus forecast numbers. Ran and analyzed bi-weekly inventory reports keeping waste to a minimum. Maintained customer database, prospected new business and coordinated customer requests for information proposals.
(Public Company; Printing industry)
1995 — 2001 (6 years)
Created and maintained customized client database. Supported six sales representatives generating quotations, templates and assisted on proposals. Handled direct client contact and correspondence. Created and oversaw reports for estimated win/loss, sales forecast comparisons and evaluation of monthly budget reports closely monitoring all levels of spending.
Managed day to day office operations. Purchased supplies, scheduled client deliveries, etc.
(Printing industry)
1991 — 1995 (4 years)
Priced and estimated work orders generated by print and desktop publishing departments.
Evaluated cost sheets, priced completed jobs, invoiced customers.
(Marketing and Advertising industry)
1988 — 1991 (3 years)
Assistant Media Planner - 1990 - 1991
Developed annual print media plans. Responsible for print positioning reports and monthly budget documents tracking all media spending. Bought space in print publications.
Print Coordinator - 1988 - 1990
Received print media schedules. Authorized contracts and released to print publications. Estimated rates per insertion.
Released monthly estimate reports to clients.
BA , Policy Studies , 1984 — 1988
Major in Policy Studies - classes include political science, criminal justice, constitutional law
Extracurricular classes including painting, drawing, ceramics
professional networking, coordinating, project management, writing, reading, eating good food, snowboarding, learning, travel, exercise (weight lifting, aerobic) staying fit and passionate about dogs
Lee Hecht Harrison