Experience Design and Research
Greater Chicago Area
Experience Design and Research
Greater Chicago Area
User research (contextual inquiry, participant observation, conversation analysis, interviews, focus groups), affinity diagrams, information architecture (card sorts, content inventory, wireframes, site maps), personas, scenarios, paper prototypes, XHTML, CSS, usability evaluation facilitation and analysis
(Privately Held; Marketing and Advertising industry)
September 2009 — Present (3 months)
(Educational Institution; Higher Education industry)
September 2008 — May 2009 (9 months)
Discussion leader for Social Informatics in Spring 2009, Lab instructor for Introduction to Informatics in Fall 2008
(Educational Institution; Higher Education industry)
May 2008 — August 2008 (4 months)
• Created Bloomington By Bike and Bus, an interactive web map of Bloomington, Indiana, featuring sustainable transportation options for the university community
• Conducted interviews with students and staff, analyzed the IU Transportation survey, researched sustainable transportation, and became a bicycle commuter to better understand user needs
• Used the Google Maps API (Javascript) and standards-based XHTML and CSS for buildout
• Conducted usability evaluations throughout the paper prototyping and buildout phases
(Higher Education industry)
May 2005 — August 2007 (2 years 4 months)
• Spearheaded the 2007 redesign of http://gradschool.missouri.edu; in charge of user research (interviews with staff & students), information architecture (content inventory, card sorts, site map, wireframes), XHTML, CSS, microformats, interface design, content editing, and usability evaluations
• Created the Graduate School manual of style and web markup guide
• Designed and edited websites and print materials for the office and graduate departments across campus
(Individual & Family Services industry)
February 2005 — May 2005 (4 months)
• Researched and wrote city government and private foundation grant applications
• Earned more than $5,000 in city grant money for the children’s after-school program
(Publishing industry)
January 2004 — May 2004 (5 months)
• Evaluated 20–25 nonfiction and fiction magazine submissions per week
• Wrote the biweekly subscriber e-newsletter and blog entries about literature and the intern experience
(Non-Profit; 11-50 employees; Broadcast Media industry)
August 2003 — May 2004 (10 months)
Announcer for public radio shows such as Marketplace, Saturday Afternoon at the Met, and A Prairie Home Companion
(Newspapers industry)
January 2003 — May 2004 (1 year 5 months)
• Print: Health, Science and Environment reporter at this daily morning city newspaper
• Online: wrote online-only content and posted Missourian stories to the website
Master's , Human-Computer Interaction Design , 2007 — 2009
Bachelor's , Journalism, English , 2000 — 2004
experience design and research, ethnography, design for domestic spaces, typography, usability, accessibility, environmental sustainability, and information architecture
IU HCI/d Design Club, IXDA, ACM Sig CHI
Merit Scholar, IU School of Library and Information Science, 2007-2008, Phi Beta Kappa