Jeffrey S. Smith

Past

International Customer Service/Project Manager at Leviton
Project Manager at NSI Corporation
General Sales Representative at Stagecraft Industries, Inc.

see less...

Education

Multnomah University
Cypress College

Recommended

5 people have recommended Jeffrey S.

Connections

188 connections

Industry

Electrical/Electronic Manufacturing

Websites

Jeffrey S. Smith’s Summary

I can improve your bottom line by streamlining and organizing your procedural path. As an international specialist for a major manufacturer, I improved staff efficiency by 25% and reduced customer complaints by 60%.

Check out details of my experience in the sections below or the attached resume. The skill set should be of use in most industries - including yours!

Expertise includes:

> Team leadership
> Customer service
> Working with diverse cultures
> Problem resolution
> Order analysis and compliance
> Project logistics manager
> Written and verbal communicator

Jeffrey S. Smith’s Specialties:

MICROSOFT OFFICE 97, 2000, 2007
* Word – advanced
* Excel – advanced
* Outlook – advanced
* Access – proficient
* PowerPoint – proficient
* Publisher – proficient
* Project – beginner
-------------------------------------------------------------------------------------- INTERNATIONAL DOCUMENTS AND PROCESSES
* Commercial invoice
* SLI
* Incoterms
* Letter of Credit
* Wire Transfer
* Freight forwarder coordination
* Bureau of Industry and Safety (BIS)
* Denied Persons list

Jeffrey S. Smith’s Experience

International Customer Service/Project Manager

Leviton

(Privately Held; Electrical/Electronic Manufacturing industry)

September 2004 — March 2009 (4 years 7 months)

Leviton’s Lighting Management Systems business unit provides performance lighting control and fixtures for entertainment venues, plus dimming, relay, occupancy sensor and related control systems for energy management in architectural and commercial applications.

** PLEASE NOTE ** Additional information on all projects can be found on the Leviton website, http://lms.leviton.com, as featured Case Studies.

DESCRIPTION OF POSITION
Logistics coordinator of product for four major product lines, order processing, coordination with internal departments, completion of customs compliance documentation, negotiation with sales developers, agents and distribution network in all foreign markets.

**NOTABLE PROJECT** National Printing Bureau, Quebec, Canada
Coordination and proactive effort to deploy needed equipment to jobsite in under 60 days, less than 50% of standard lead time.

Broad use of graphic user interface (GUI) control of 3 floors and basement in a large application requiring over 2000 relays in more than 80 cabinets. By comparison, most projects would have less than 100 relays in 3-5 cabinets.

OTHER ACCOMPLISHMENTS
Streamlined and standardized international order intake, product fabrication and staging, as well as shipping processes over 3 month period, improving staff efficiency by 50%. .

Coordinated establishment of a new sales office in Dubai (United Arab Emirates), including demonstration equipment, sales literature and product training materials.

Reduced customer complaints by 60% and product returns by over 30% by creating step-by-step description of process.

Developed and implemented training program with three co-workers, still in use.

Worked with Director of International Business Development and Vice President of International Sales to develop a consistent international sales program.
Project Manager

NSI Corporation

(Electrical/Electronic Manufacturing industry)

May 1998 — September 2004 (6 years 5 months)

Leviton Mfg purchased NSI in 1999

DESCRIPTION OF POSITION
Coordination of all logistics for equipment provided to construction projects. This included communication with those in the field; applications design; approval by design professionals; standard and custom equipment fabrication and staging; outsourced purchasing; shipping schedules and final system power-up and acceptance by end user.

**NOTABLE PROJECT** David L. Lawrence Convention Center, Philadelphia, PA
Coordination of disparate internal and external entities to bring system, still under development, into successful completion.

First major use of a new architectural control system, requiring tight control and proactive resolution of problems to meet delivery and installation schedule.

**NOTABLE PROJECT** Grand Rapids Convention Center, Phases II and III, Grand Rapids, MI
Coordination of local contractor, company agent and technical specialists within the company to quickly and smoothly build, deliver, install and activate systems.

First application of a new graphic user interface (GUI) control system.

OTHER ACCOMPLISHMENTS
Increased staff productivity by 70% by streamlining processes and documentation,

Conceived, built, and directed standardization of project files, improving staff efficiency by more than 70%.

Developed and implemented training program with three new hires or transfers; the system was eventually used to train at least eight people and is still in use.
General Sales Representative

Stagecraft Industries, Inc.

(Construction industry)

May 1988 — February 1998 (9 years 10 months)

Primarily a stage and television rigging contractor, Stagecraft also was a dealer and distributor of performance lighting control systems.

DESCRIPTION OF POSITION
Sales of lighting systems, rigging and drapes throughout US but primarily focused in Oregon and Washington. Also developed and managed promotional materials and opportunities.

** NOTABLE PROJECT ** Woodmar Theatre Renovation at George Fox University, Newberg, Oregon
Provided turn-key oversight of full renovation, including rigging upgrade, lighting modification and creation of front-of-house (over audience) lighting positions

Assisted school stakeholders in conceptual development

Assisted design professional in development of ceiling lighting ports

OTHER ACCOMPLISHMENTS
Consistently exceeded quotas in total sales for both volume and value.

Spearheaded successful and profitable expansion into the e-commerce market.

Created distinctive print advertising and business development plan, resulting in penetration into the new market and increasing sales therein fourfold over 4 years.

Oversight and management of exhibit and convention promotion.

Development of materials for successful new market strategy.