
Director of Business Process & Data Integrity at Perseus Books Group
Jackson, Tennessee Area

Director of Business Process & Data Integrity at Perseus Books Group
Jackson, Tennessee Area
Experienced information technology leader. Specific technical experience in system administration, networks and network security, and software development. Proven track record in successful project management and implementations. Excellent communication skills and experience in working with people from diverse backgrounds to build teams that produce solid technical solutions to business problems.
Business Intelligence (BI), Business Performance Management, databases, data warehouses, SQL, dba
(Privately Held; 51-200 employees; Publishing industry)
March 2008 — Present (9 months)
(Privately Held; 11-50 employees; Computer Software industry)
January 2004 — February 2008 (4 years 2 months)
Assumed a variety of roles to establish this software start-up and assure successful product release.
• Managed company infrastructure, technology purchases, network communications, security, policies and procedures, and system management. Implemented Windows 2003 servers, VOIP phone services, VPN remote access, e-mail system, CVS code repository, and bug-tracking system.
• Worked with appropriate stakeholders to write software requirements. Developed several modules of the application in SQL and .Net managed code. Debugged code and tested releases.
• Provided technical sales services to the marketing team. Conducted product demonstrations with potential clients and investors, authored white papers, brochures and marketing materials, developed company website, and provided pre-sales technical support to customers.
• Provided technical support necessary for successful hardware and software installation at client sites. Provided training and implementation services to customers.
(Privately Held; 51-200 employees; Mental Health Care industry)
October 2000 — January 2004 (3 years 4 months)
• Managed all aspects of the IS department, including strategic planning and day-to-day operations. Responsible for setting budgets, approving all technology purchases, and determining company policies and procedures related to technology use, security, and privacy. Supervised help desk, applications training, and system admin staff as well as contract employees and vendors. Member of corporate operations team.
• Network Admin for enterprise wide-area network and individual sites' local area networks. Provided services to more than 25 individual sites and 150 users. Responsible for the design, setup, troubleshooting, and maintenance of the network infrastructure, including Microsoft servers, Cisco routers and switches, frame relay WAN connectivity, VPN and dial-up remote access, and desktop applications.
• Managed multiple concurrent projects. Responsible for planning and implementing all technical aspects of new site openings, upgrades, moves, and new technology rollouts.
(Privately Held; Primary/Secondary Education industry)
October 2000 — May 2003 (2 years 8 months)
(Privately Held; 51-200 employees; Mental Health Care industry)
February 2000 — October 2000 (9 months)
• Managed project to set up reporting infrastructure for company, including evaluating, selecting, and implementing tools for replicating data from Unix host to SQL server databases, and creating multidimensional cubes to analyze corporate and practice level operational and financial data.
• Developed all corporate reports for financial and clinical management at all practice sites. Responsible for all data exchange and data conversion projects.
(Public Company; Mental Health Care industry)
April 1997 — February 2000 (2 years 11 months)
• Project manager for opening new hospitals and outpatient sites, which included coordinating installation of technical components, training staff, and setting up billing and clinical systems. Managed project to roll out multidimensional business intelligence tool to 100+ hospital CEOs ahead of schedule and under budget. Project lead for implementation of Cognos Impromptu reporting software for corporate finance.
• Trained end users and help-desk staff in in-house and off-the-shelf applications. Wrote training materials used in the classes.
• Participated in development process of in-house applications by identifying user needs and providing specs to developers, testing program changes, documenting new features, and training end-users on new products and product changes.
• Cognos admin, developing Cognos Impromptu catalogs, Powerplay cubes, and reports.
• Primary support contact for users on reporting and business-decision tools. Provided escalated support for other applications.
(Public Company; 51-200 employees; Mental Health Care industry)
April 1986 — April 1997 (11 years 1 month)
Business Office Manager (1996-1997)
Supervisor, Customer Service (1995-1996)
Admissions Coordinator (1993-1995)
Program Coordinator (1992-1993)
Family Counselor (1991-1992)
Program Assistant/Aftercare Coordinator (1990-1991)
Patient Counselor (1989-1990)
Psychiatric Technician (1986-1989)
B.A., Psychology, Business, 1982 — 1988
Diploma, General, 1979 — 1982