Sr. Infrastructure Support Analyst at Mars Information Services
Greater New York City Area
- Current
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- Sr. Infrastructure Support Analyst at Mars Information Services
- Internet Engineer and Consultant at IT Management, LLC
- Past
- Education
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- William Paterson University of New Jersey
- Connections
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85
connections
- Industry
- Information Technology and Services
- Websites
John Bowersox’s Summary
Solution Architect with experience in defining, planning, implementing and auditing web and midrange infrastructure and applications for the large corporations including IBM and American Express as well as small and medium sized businesses. Excellent written and oral communications skills, including authoring, presenting and publishing clear, concise and thorough information for executives and customers. Detailed root cause analysis and project management abilities. Works effectively and efficiently as an individual or as a member of a team in a professional environment.
John Bowersox’s Specialties:
Middleware Products
• IBM WebSphere Application Server (WAS) 3/4/5/6; Network Deployment 5/6; Extended Deployment (WAS XD) 5/6; Commerce Server (WCS) 4/5; Portal Server (WPS) 4/5; Business Integration Server Foundation (WBI-SF) 5
• IBM HTTP Server 1/2; Apache HTTP Server 1/2; Microsoft IIS 4/5/6
• IBM DB2 UDB Server, Connect & Client 7/8
• Lotus Domino Server 6/7
Network Operating Systems
• IBM AIX; Red Hat, SUSE & Ubuntu Linux; MS Windows NT/2000/XP/2003
John Bowersox’s Experience
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Sr. Infrastructure Support Analyst
Mars Information Services
(Privately Held; 10,001 or more employees; Food Production industry)
October 2007 — Present (1 year 2 months)
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Internet Engineer and Consultant
IT Management, LLC
(Privately Held; 1-10 employees; Information Technology and Services industry)
January 2001 — Present (7 years 11 months)
• Designed and developed company Internet and intranet presence - www.itmanagement.cc
• Designed and developed client Internet and intranet presences - www.nicholasmarkets.com
• Implemented Windows 2000 based point of sale system for ten store food chain - including physical LAN, server and register installation, software installation and wide-area network
• Provided remote technical support to various clients - including client software & hardware assistance, server backups, network monitoring and software updates -
Technical Solution Architect
IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
February 2007 — October 2007 (9 months)
• Represented IBM delivery and worked with Project Office to drive signed proposals
• Documented all technical requirements for individual midrange and web solutions
• Designed technical solutions that utilized enterprise architecture standards including documenting all solution components and configurations
• Identified where exceptions to the enterprise architecture standards were required
• Worked with delivery teams to ensure that all solutions could be delivered within the customer time line as well as supported after deployment
• Developed solution cost case by identifying and gathering all solution cost points including labor, software, hardware and other non-standard items -
Infrastructure Architect, Application Hosting Environment - Web Hosting Architecture Team
IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
March 2006 — February 2007 (1 year)
• Worked as one of three Infrastructure Architects that design network and server architecture as well as management architecture (security monitoring/management, systems monitoring/management) to accommodate the current and future needs of IBM's AHE and GWA Web Hosting Environments
• Design application architecture based on development requirements as well as IBM Web Hosting Standards and Guidelines
• Participated in management and delivery decisions for infrastructure and application support across the GWA and AHE environments
• Provided infrastructure documentation and training to peer OS and middleware administrators -
Team Lead, Application Hosting Environment - Web Hosting Team
IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
January 2005 — February 2006 (1 year 2 months)
• Oversaw problem and change management of AHE Core Services - Nortel Alteon Application Switches, NetApp Netcache Appliances, IBM WebSphere Load Balancer, DNS, NTP, Cronus
• Design and implement automated installation and configuration of standard AHE middleware packages (IBM WebSphere, DB2, MQ, Lotus Domino)
• Managed incoming work requests (including new builds, configuration changes and modifications, and problem fixes) and delegated to a team of seven infrastructure specialists
• Participated in management and delivery decisions for infrastructure and application support across the GWA and AHE environments
• Provided infrastructure documentation and training to peer OS and middleware administrators
• Provided level four infrastructure and middleware support as well as leadership for application and environment critical situations -
Team Focal, Global Web Architecture - Web Hosting Team
IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
July 2003 — December 2004 (1 year 6 months)
• Worked as the web hosting team's contractor focal to provide a single point of contact for external vendors and current contract employees
• Worked as the web hosting team's process and procedure focal documenting clear and concise policies to solution team concerns and provide peer teams with a clear engagement path
• Interviewed candidates for Web Administrator positions with the web hosting team
• Managed incoming work requests for CCE NA/EMEA and ECCM web applications (including new builds, configuration changes and modifications, and problem fixes) and delegated to a team of eight web hosting specialists
• Provided level three middleware and application support leadership for CCE and ECCM critical situations
• Continued responsibilities as Web Administrator (see below) -
Web Administrator, Global Web Architecture - Web Hosting Team
IBM
(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)
February 2001 — June 2003 (2 years 5 months)
• Responsible for IBM Account GWA implementations, including application installations and upgrades, fulfilling customer requests, and coordinating change management
• Provided on-call activities for application and middleware support, including pager availability for off shift work hours, and third level support for IBM internal web hosting
• Worked as the web hosting team's WebSphere Commerce Server and WebSphere Load Balancer Subject Matter Expert (SME) and provided both documentation and training sessions on both products
• Collaborated with delivery architects and IBM management to create customer solutions in a secure and standard environment
• Implemented IBM security guidelines and controls as they pertain to web hosting infrastructure to ensure compliance with audit standards
John Bowersox’s Education
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William Paterson University of New Jersey
BS, Computer Science, 1996 — 2000
- Activities and Societies:
- Alpha Phi Delta Fraternity
Additional Information
John Bowersox’s Websites:
John Bowersox’s Groups:
Alpha Phi Delta Fraternity
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The Greater IBM Connection: IBM's alumni program for past and present IBM employees -
Alpha Phi Delta Alumni Network -
Mars
John Bowersox’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
