Six Sigma Black Belt at ADT Security Services, Inc.
Jacksonville, Florida Area
- Current
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- Staff Author and Technical Editor at MakeUseOf.com
- Six Sigma Black Belt at ADT Security Services, Inc.
- Past
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- Technology Project Manager at ADT Security Services, Inc.
- Software Quality Engineer Team Lead at ADT Security Services, Inc.
- Senior UNIX Tech Analyst at GEAR Software, Inc.
- Temp Hire at Tek Systems
- Training Coordinator at CIRCA, University of Florida
- Education
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- New York Institute of Technology
- University of Florida
- Recommended
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8 people have recommended Jorge - Connections
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197
connections
- Industry
- Security and Investigations
- Websites
Jorge Sierra’s Summary
Six Sigma Black Belt with experience in Six Sigma DMAIC methodology, financial budgeting and forecasting, financial analysis and financial reporting as well as excellent technical skills.
Jorge Sierra’s Specialties:
Six Sigma DMAIC methodology, Budgeting and Forecasting, Financial Reporting, General Ledger, MS Office, VBA, VB, SQL, PHP, JavaScript, Linux, UNIX, Windows, Oracle Applications, LoadRunner, WinRunner, Test Director, Client-Server Systems, Bilingual (English/Spanish)
Jorge Sierra’s Experience
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Staff Author and Technical Editor
MakeUseOf.com
(Internet industry)
2009 — Present (less than a year)
Staff author responsibilities involve writing articles for MakeUseOf.com. Articles are written on a variety of topics, all of which include free software or websites that may be of interest to MakeUseOf subscribers and website visitors.
Technical editor responsibilities require diagnosis of technical issues with the WordPress blog. Such issues may require the installation of new plugins, customization of installed plugins, or writing new WordPress plugins to fulfill the requirements of the blog. -
Six Sigma Black Belt
ADT Security Services, Inc.
(Public Company; 10,001 or more employees; Security and Investigations industry)
October 2008 — Present (1 year 2 months)
Responsible for developing project charters in accordance to the specifications provided by process owners within the business operations division of ADT. Projects involve methods for improving service delivery to customers, and ensuring that the servicing of customers remains profitable by containing costs and ensuring customers are properly billed for service work performed. Projects follow DMAIC methodology for defining the problem and as-is process, measuring operational metrics, analyzing operational metrics, implementing improvements to the processes, and controlling the improvements. Responsible for achieving at least $500k in EBIT savings to ADT.
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Technology Project Manager
ADT Security Services, Inc.
(Public Company; 10,001 or more employees; Security and Investigations industry)
October 2004 — October 2008 (4 years 1 month)
Perform data mining and analysis for Black Belts. Define and track financial improvement goals for Six Sigma projects. Develop project savings budgets, forecasts, and actual project savings and report to Tyco upper management on a monthly basis.
Contributed to the development of project selection process to optimize resources dedicated to Six Sigma projects. Developed a customized Excel application to increase efficiency, reporting transparency, and ease of use for financial training documents. Provide training on financial measurement and the custom Excel application to Black Belts.
Completed Six Sigma Green Belt training in December 2005. First ADT trained Green Belt to pass exam and one of the first three employees to become a Tyco Certified Six Sigma Green Belt. Only Green Belt to mentor another Green Belt team. -
Software Quality Engineer Team Lead
ADT Security Services, Inc.
(Security and Investigations industry)
September 1999 — October 2004 (5 years 2 months)
Performed quality assurance of a large client-server based customer management system. System was responsible for many aspects of ADT's business such as order entry, contract processing, and billing. Was one of the key system testers for the general ledger accounting system. Identified and assisted in resolving issues with balancing transactions and account synchronization.
Took over load testing responsibilities from a contractor in October 2002. Performed maintenance on existing scripts for a number of web applications and developed new load test scripts for additional web portals. WinRunner test scripts for automated testing for a number of internal ADT websites as well as for two customer service websites. Also developed automated test suites using WinRunner and TestDirector. -
Senior UNIX Tech Analyst
GEAR Software, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
June 1999 — September 1999 (4 months)
Tested and supported GEAR UNIX CD-R software for several different UNIX platforms including: SunOS/Solaris, IBM AIX, IRIX, HP UX, and Digital UNIX. Also performed basic system administration on a Sun Solaris mail server. Also had responsibilities with parent company Command Software. Performed basic virus analysis as second-level customer technical support.
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Temp Hire
Tek Systems
(Public Company; 10,001 or more employees; Information Technology and Services industry)
1999 — 1999 (less than a year)
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Training Coordinator
CIRCA, University of Florida
(Educational Institution; 10,001 or more employees; Higher Education industry)
July 1995 — March 1998 (2 years 9 months)
Received promotion from lab operator to training coordinator in Fall of 1997 after a few years of experience. Was responsible for training new lab operators on several platforms including Windows 95, MacOS, and Digital UNIX. Taught computer literacy courses available to the general public. Topics covered included word processors, spreadsheets, presentation programs, Windows 95, MacOS, and the Internet.
Jorge Sierra’s Education
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New York Institute of Technology
MBA , Business , March 2002 — August 2004
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University of Florida
Bachelor of Science , Computer Engineering , August 1993 — December 1998
Additional Information
Jorge Sierra’s Websites:
Jorge Sierra’s Interests:
Open source software, LAMP solution stack (Linux, Apache, MySQL, PHP), JavaScript, video games, Florida Gator Football and Basketball.
Jorge Sierra’s Groups:
Official Prosper Blog
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Tyco Black Belt Wave 9
Jorge Sierra’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
