Senior Business Analyst at Atlassian Software (no recruitment phone calls please)
Sydney Area, Australia
- Current
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- Senior Business Analyst at Atlassian
- Past
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- Senior Consultant, Pre-Sales at Computer Associates
- Technical Manager at Insurance Australia Group
- Trainer / Consultant at Ariba
- Senior Consultant at Pink Elephant Australia
- Facilitator, Executive MBA Course at Australian Graduate School of Management
- Systems Engineer at CompuServe Pacific
- Systems Engineer at Fujitsu Australia
- Education
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- Australian Graduate School of Management
- University of New South Wales
- Recommended
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5 people have recommended John - Connections
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272
connections
- Industry
- Information Technology and Services
- Websites
John Rotenstein’s Summary
I have a broad background in Internet technologies, software development and IT management.
My early involvement with CompuServe Pacific started my participation with Internet technologies. I am a keen programmer, but have more recently spent my time managing technical teams and working with businesses to select and implement enterprise-level IT solutions.
I enjoy presenting to audiences and excellent writing skills due to my background in journalism.
I have an MBA from the Australian Graduate School of Management and have since taught Executive MBA classes.
I relish opportunities that involve Internet technologies that can be directly applied for a business benefit. While my work these days is high-level and outcome-focussed, I still enjoy small programming projects that keep my technical skills up-to-date.
What excites me?
* Something with variety and opportunities to learn -- I get bored if there's nothing new to do/learn
* Something that makes a difference to the world -- not just earning money for the sake of it
* Something with challenges looking for creative solutions
* Something that lets me feel part of a fun, supportive team (I greatly enjoyed building a technical team that I managed a few years back)
Qualifications:
Microsoft Certified Systems Engineer (2004)
Microsoft Certified Systems Administrator (2004)
CompTIA Security+ (2004)
Microsoft Certified Professional (2001)
Ariba Certified Trainer (2000)
ITIL Service Manager Certification (1999)
Prince2 Project Management Practitioner Certification (1998)
John Rotenstein’s Specialties:
IT Service Management
ITIL (IT Infrastructure Library)
Technical Management
Software Development
John Rotenstein’s Experience
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Senior Business Analyst
Atlassian
(Privately Held; 51-200 employees; Information Technology and Services industry)
May 2007 — Present (2 years 7 months)
Running a small Internal Systems team responsible for CRM, ordering and reporting systems.
Provide internal Business Analysis for cross-functional processes (I'm a process freak!).
Administrator and Lead Developer for our Salesforce.com CRM system. -
Senior Consultant, Pre-Sales
Computer Associates
(Public Company; 5001-10,000 employees; CA; Computer Software industry)
October 2004 — April 2007 (2 years 7 months)
Computer Associates is one of the world’s largest software companies providing solutions for managing IT infrastructure for large enterprises. (NYSE: CA)
I worked as a Technical Pre-Sales Consultant for Enterprise IT Management Software, specialising in ITIL (IT Infrastructure Library) and ITSM (IT Service Management).
* Analyse customer requirements and recommending software solutions for managing IT infrastructure, with emphasis on IT Service Management processes based on ITIL Best-Practice processes
* Respond to tenders and RFPs
* Demonstrate products to prospective customers and presenting technical papers at industry forums
* Create demonstration systems incorporated best-practice industry knowledge -
Technical Manager
Insurance Australia Group
(Public Company; 5001-10,000 employees; IAG.AU; Insurance industry)
October 2001 — October 2004 (3 years 1 month)
Managed a technical support team specialising in ARIBA procurement software and Insurance Claims systems.
I personally built the B2B Systems Team from scratch and the team was very much a reflection of my own management style – open, proactive, communicative and respectful of the customer, yet with plenty of fun and team spirit.
* Managed 9 staff responsible for the 24x7 provision of business-critical systems featuring web-based front-ends with integration to databases and legacy mainframes
* Provided 3rd-level technical support for complex problems and resolving escalated support issues
* Managed internal customer relationships by chairing weekly customer meetings
* Recruited, trained and mentored new staff
* Established service level agreements for support, monitoring, system availability and escalation of incidents
* Managed implementation projects to ensure delivery in accordance with customer priorities -
Trainer / Consultant
Ariba
(Public Company; ARBA; Computer Software industry)
April 2000 — September 2001 (1 year 6 months)
Ariba is a provider of B2B e-Commerce applications and services in the fields of electronic procurement, marketplaces and strategic sourcing.
* Consulted to Ariba's clients and system integrators to assist them in the implementation of Ariba’s software products
* Taught technical education courses in Sydney, Melbourne, Perth, Singapore, Hong Kong, Tokyo and Seoul to customers and implementation partners, including Accenture, EDS, IBM, Pacific Century Cyberworks, HP, Arthur Andersen, Deloitte and PwC. I was Ariba's highest revenue-earning instructor worldwide, having taught 300 students and 1000 student-days over a 12-month period
* Provided pre-sales support by working side-by-side with sales representatives, presenting and demonstrating solutions to customers, creating prototype solutions and writing sales proposals
* Created customised courses and developing new educational materials
* Demonstrated software products at corporate trade shows in Sydney and Hong Kong -
Senior Consultant
Pink Elephant Australia
(Privately Held; 501-1000 employees; Management Consulting industry)
May 1998 — April 2000 (2 years )
Pink Elephant is a worldwide organisation specialising in ITIL (IT Infrasturcture Library) IT Service Management processes and Prince2 Project Management.
I joined the company soon after it started operation in Australia and provided consulting and training in both ITIL and Prince2.
Working with Pink Elephant was an excellent experience as the company had a great culture and the work provided me with exposure to many different companies through my consulting work. It was an excellent application of the skills I had gained from my MBA.
Through Pink Elephant I also discovered my enjoyment of delivering training courses and speaking in front of audiences. This has carried through to all of my later positions. -
Facilitator, Executive MBA Course
Australian Graduate School of Management
(Educational Institution; 201-500 employees; Higher Education industry)
1998 — 1999 (1 year )
Taught Total Quality Management classes to part-time students at the Australian Graduate School of Management Executive MBA course.
I taught evening classes, concurrent with my normal job. -
Systems Engineer
CompuServe Pacific
(Public Company; 5001-10,000 employees; Internet industry)
April 1991 — May 1998 (7 years 2 months)
I was a member of the startup team for CompuServe Pacific (a division of Fujitsu Australia -- see below). CompuServe was an online service similar to AOL before the introduction of ISPs and the World Wide Web.
As a member of a small team, I was involved in technical customer support, telephone sales, marketing and billing. We were a young, enthusistic team in a great market just as online services were starting to boom.
During this time, I took 2 years off to earn an MBA from the Australia Graduate School of Management (see below). -
Systems Engineer
Fujitsu Australia
(Public Company; 5001-10,000 employees; Computer Hardware industry)
January 1989 — April 1991 (2 years 4 months)
Joined as a Systems Engineer, learning mainframe technologies and responding to tenders and RFPs.
After initial training, I moved into a team developing a mainframe-centric client/server e-mail system. This was my first official work as a programmer although I had been personally developing software on Apple computers for many years.
Later moved into a new division running CompuServe Pacific, Australia's first online service. (See above)
John Rotenstein’s Education
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Australian Graduate School of Management
MBA , Business Management , 1994 — 1995
(2 year full-time course)
My subjects covered diverse areas including business strategy, accounting, finance, marketing, business law and statistics.
My MBA studies provided a breadth of experience that has enabled me to move from operational roles to strategic and management roles. Learning the "language of business" has enabled me to work with people from many different disciplines and helps me appreciate the "bigger picture" of business relationships.
During the course I also conducted a research project for the University to recommend improvements to the student enrolment process using new technologies such as voice-response telephony and on-line systems.
1994 & 1995 - Finalist in Australian Graduate School of Management public speaking competitions -
University of New South Wales
BCom , IT, Computing, Commerce , 1986 — 1988
Gained professional IT skills in the areas of Analysis, Design, Programming and Accounting.
Additional Information
John Rotenstein’s Websites:
John Rotenstein’s Interests:
Juggling, magic, folk dancing, teaching my 5-year old son to read
John Rotenstein’s Groups:
Committee Member, itSMF IT Service Management Forum (NSW Branch)
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Ariba Alumni -
Salesforce.com Professional Network -
CA Alumni and User Group -
CompuServe Pacific Alumni -
Confluence Users -
Old Sydneians' Union (Sydney Grammar School old boys)
John Rotenstein’s Honors:
2005 - Speaker, Pink Elephant Service Desk Case Studies Symposium, March 2005
1997 - Completed full training as a Blackjack dealer at Sydney Harbour Casino
1996 - Speaker, Billing & Payments Technology IIR Conference, September 1996.
1994 - Conducted a study project in Japan on the topic of "Family and Community". My findings were published in the Tokyo Mainichi Shimbun newspaper
1993 - Won worldwide "After Dark" Screen Saver programming competition (US$10,000 prize)
1990 - Received recognition from the Boston Computer Society for free Windows and Macintosh software that I had created and distributed worldwide (over 6,000 registered users)
1987 - Editor of the University of New South Wales student newspaper, Tharunka
1985 to 1996 - Wrote over 150 software reviews, industry commentaries and stories for Australian Macworld, The Australian, The Sydney Morning Herald and internet.au magazine
John Rotenstein’s Contact Settings
Interested In:
- expertise requests
- reference requests
- getting back in touch
