JRob Zetelumen

Current

• Reiki Practitioner at MJ Reiki

Past

• Customer Service Representative at University of Minnesota Bookstore
• Customer Service Rep at Prostaff
• Vice President of Project Management at Guillaume Painting & Decorating

• Prop Guy at WindFyre Inc
• Store Manager at Videoland
• Woodbury County Coordinator at Iowa Democratic Party
• Trouble Shooter at Mike Peterson's Congressional Campaign
• Clerk for Rep. Pat Gill at Iowa House of Representatives
• Sound Guy at free-lance sound engineer (Self-employed)
• Layout Specialist at Rock the Earth Environmental Awareness Festival
• Columnist & Reporter at Tempest Magazine

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8 more...

Education

• Western Iowa Tech Community College
• Morningside College
• West High School

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Recommended

4 people have recommended JRob

Connections

35 connections

Industry

Design

JRob Zetelumen’s Summary

Taking a few minutes to look at my list of previous experiences, the one thing that they all have in common is that I am not content to be just one of the people in the crowd. I always end up behind the scenes, making things happen. Now I am ready to take my career to a new level.

Since moving to the Twin Cities, I have been involved with on-line community building with local non-profits. An anthropologist friend studying these groups noted that before my arrival there was practically no on-line activity. Since my arrival, activity has just exploded. She had just completed her dissertation, and is now having to write an addendum.

CUSTOMER SERVICE

For 24 years I was a house painter in Sioux City, Iowa. I worked in people’s homes, and therefore worked directly with the customers. Our customer base was primarily made up of the most demanding people in the city, and I learned to work with them to make sure that they were satisfied. This meant listening to their desires and helping them to understand their options. So although my training was ostensibly as a painter, it was also a customer service position. So the transition to a customer service or sales position is not as significant as it might initially appear.

After falling off a roof (luckily sustaining no permanent injuries) I realized that being a house painter was not the job I wished to do for the rest of my life. I examined my previous jobs and found that I enjoy developing my personal skills to better work with the needs of customers, or whoever the audience for the job is. I have a well rounded set of experiences having managed employees, organized databases, written for assorted publications, learned the skills of desktop publishing, and much more. Every job I have had, I have quickly mastered the skills of that job and been promoted. I have always been regarded as a valuable employee. I expect to bring something special to whatever job I acquire.

JRob Zetelumen’s Specialties:

• Ability to bond with customers and coworkers
• Extensive knowledge of products and application
• Excellent work ethic
• People person
• Problem solving
• Quality assurance
• Estimating
• Budgeting
• Production scheduling
• Cost control
• Pragmatic
• Can-do attitude
• Enthusiastic
• Manpower resourcing
• Proactive

JRob Zetelumen’s Experience

• Reiki Practitioner

  MJ Reiki

  (Health, Wellness and Fitness industry)

  February 2009 — Present (10 months)

  MJ Reiki practices every Friday at The Eye of Horus book store, and I've been practicing with them since February 20, 2009. I also perform techniques I've developed myself incorporating singing bowls, shamanism, intuition, and several innovations which have not yet been named.

• Customer Service Representative

  University of Minnesota Bookstore

  (Retail industry)

  August 2009 — September 2009 (2 months)

  This was a temporary assignment through Dolphin Staffing services and lasted from August 26 to September 15. I worked at the register to help with the rush of students at the beginning of the semester. I did check out and returns. When things were slow, I checked to make sure that merchandise was where it was supposed to be in the displays, that things behind the counter were organized, and generally stayed busy and productive. At the end of the gig, they gave me a bonus for consistent work.

• Customer Service Rep

  Prostaff

  (Privately Held; Staffing and Recruiting industry)

  November 2008 — January 2009 (3 months)

  I started working in the Rust Consulting call center Thursday November 13, and the job ended January 7. I also worked there from March 13 to April 13, and June 24 to July 7. This was a temporary staffing assignment through Prostaff. This job has allowed me to develop my phone skills. I've also enjoyed the experience of interoffice networking. I figured out several techniques to increase the cohesiveness of my working group, which helped increase our effectiveness due to an increased sharing of knowledge. I prided myself on never being late, never taking long lunches, rarely feeling the need for breaks, taking more calls than anyone else in the group, always striving to truly understand the material to better help the callers, and always being polite to the callers. Although this was only a temporary assignment, I feel very good about this work experience.

• Vice President of Project Management

  Guillaume Painting & Decorating

  (Design industry)

  July 1984 — June 2008 (24 years )

  I am a fourth generation house painter. My father, grandfather, and great grandfather were all house painters. I was apprenticed to my father at the age of 14. From then until 2008, no matter what else I did I was also a house painter for the rich and fussy. I learned painting, staining, varnishing, wallpaper hanging, taping drywall, texturing, faux finishing techniques including woodgraining and marbleizing, spray techniques, and pretty much all the things that any old-school painter could be expected to know. I also became proficient at estimating and managing employees.
  
  We never advertised. All our business was from recomendations. We were known for such excellent work, and positive interactions with our customers, that having us do someone's work was something of a status symbol.
  
  My brother also started off working here and credits the training he received (attention to detail, hard work and commitment to meeting exacting standards quickly) to his success as a neurosurgeon.

• Prop Guy

  WindFyre Inc

  (Non-Profit; Religious Institutions industry)

  June 2002 — August 2005 (3 years 3 months)

  I was in charge of the decorating for large gatherings to promote community, and assisted in other organizational duties as necessary.

• Store Manager

  Videoland

  (Privately Held; Motion Pictures and Film industry)

  February 1997 — August 1997 (7 months)

  I started out as a customer service rep, was quickly promoted to supervisor, and then to manager. I performed normal managerial duties; scheduling, tracking inventory, ordering, tracking salary/hours/overhead, maintaining the budget, hiring, training, facility oversight, and being the final stop for all issues concerning the store. The job taught me a lot about managerial responsibility. I also had daily phone work, making courtesy calls to remind them that their videos were due. These calls were potentially awkward since they most certainly indicated that people would have late fees, and so they were an excellent opportunity to develop my phone skills.

• Woodbury County Coordinator

  Iowa Democratic Party

  (Non-Profit; Political Organization industry)

  June 1994 — September 1994 (4 months)

  I worked with candidates, worked with supporters, registered voters, set-up the office, continued managing phone banks, developed my public speaking abilities and organized the most detailed database that the county party had ever had. After 9 months working in politics, I came to realize that politics was not a good match for my values. I don't think that's a bad thing.

• Trouble Shooter

  Mike Peterson's Congressional Campaign

  (Political Organization industry)

  April 1994 — June 1994 (3 months)

  I was hired as the receptionist, but then organized the databases, coordinated volunteers, ran the phone banks (managed volunteers, wrote scripts, trouble-shot any issues that arose), drove the car in parades, and so many other things that the campaign manager decided that I needed a new job title. This job followed six years of volunteering, primarily in phone banks, and ten years of developing my public speaking abilities.
  
  In this job, as in most of my jobs and personal projects, I created impressively comprehensive databases. Just as a core part of my personality, I gather information and organize it into a form which is useful for other people just as side projects while performing my other duties. It never takes long before I am the go-to guy for useful current information.

• Clerk for Rep. Pat Gill

  Iowa House of Representatives

  (Political Organization industry)

  January 1994 — April 1994 (4 months)

  Secretarial work which allowed me to become extremely familiar with the lawmaking process. I also volunteered at a local phone bank making political calls, and managing other volunteers in the phone bank (as I had been doing for the previous six years).

• Sound Guy

  free-lance sound engineer (Self-employed)

  (Self-Employed; Myself Only; Entertainment industry)

  February 1992 — September 1993 (1 year 8 months)

  I worked sound and sometimes lights at Kings Court, the Blues Cellar, Buffalo Alice and the Ponca community-all-school musical Fiddler on the Roof (for which I also did the layout for their event program)

• Layout Specialist

  Rock the Earth Environmental Awareness Festival

  (Performing Arts industry)

  May 1992 — August 1993 (1 year 4 months)

  I was in charge of putting together the program guide (writing, desktop publishing, editing other writers, designing graphics, etc.) and assisted with organizing.

• Columnist & Reporter

  Tempest Magazine

  (Newspapers industry)

  August 1992 — May 1993 (10 months)

  I wrote articles for a local arts & entertainment magazine

JRob Zetelumen’s Education

• Western Iowa Tech Community College

  Desktop Publishing 1993 — 1993

  Having been the editor of the Morningside College Student Newspaper, I wanted to learn more about desktop publishing.

  Activities and Societies:

  Reporter and Layout specialist for the Tech Tattler.

• Morningside College

  BS , History & Political Science , 1989 — 1993

  received the Socratic Award from the philosophy department, interned in US Senator Tom Harkin's office

  Activities and Societies:

  Editor of the student newspaper (I also created databases for every aspect of the newspaper going back up to 100 years), reporter for the mass communications newspaper, DJ for the college radio station, Morningside Activities Council, honors society, Student Senator

• West High School

  1984 — 1988

  I volunteered in the library, worked backstage for the 900 club, worked backstage for school musicals, was involved with the community theater, was a member of Siouxlanders Concerned About the Nuclear Arms Race, received a Math & Science grant, received the Thespian Award, received the Alpha Delta Kappa scholarship

  Activities and Societies:

  Captain of the Debate Team, Captain of the Drama Club, created a Poster Club, in the Talented and Gifted group, part of Problem Solvers, in the honors society, volunteered with STARS (a group for teaching people with special needs to ride horses)

Additional Information

JRob Zetelumen’s Interests:

Helping people, Decorating, the quest for personal enlightenment, on-line community building, singing bowls, being a good husband

JRob Zetelumen’s Groups:

On-Line Promotions Director for Harmony Tribe and The Sacred Paths Center

•    Reiki Healers Worldwide

JRob Zetelumen’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch