
Passionate about developing leaders; team building; & systems / process enhancement to drive efficiencies.
Greater Philadelphia Area

Passionate about developing leaders; team building; & systems / process enhancement to drive efficiencies.
Greater Philadelphia Area
Executive leader in non-profit and corporate organizations with expertise in organization & business unit leadership; staff development & training; budget creation and P&L management; financial controls; strategic analysis & planning; defining / transforming processes & systems; and customer relationship marketing.
Passionate about developing managers to pursue constant improvement in systems and services to enhance the customer experience and build user loyalty.
My diverse experience drove success as COO of a $7 Million nonprofit, encouraging and motivating 15 department managers and guiding multiple disciplines with oversight for 150-200 associates. My initiatives generated $80,000 in expense savings vs. the prior year, reduced training time for new staff, introduced performance standards and improved customer service ratings.
Departments reporting to me included:
- Guest Services (Front Desk, Housekeeping)
- Conference Services
- Food, Dining & Concessions Services
- Accounting
- Human Resources
- Buildings & Grounds Maintenance
- Audio Visual Services
- Information Technology
- Campgrounds
- Retail Shops
- Sales & Marketing
- Volunteer Services
SEEKING:
An executive-level position in a nonprofit or small to mid-sized organization where my experience as a leader and (when necessary) "change agent" will positively impact the lives of the organization's associates and the customers they serve.
OPERATIONS MANAGEMENT:
Business Unit & Team Leadership
Staff Development, Training & Mentoring
Motivating Staff to Seek Constant Improvement
Strategic Analysis, Planning & Plan Execution
Financial Controls & Systems
Budget / P&L Management
Customer Relationship Marketing
Defining & Transforming Systems & Processes
Training
(Religious Institutions industry)
April 2008 — Present (1 year 8 months)
Lead a staff of 6 associates. Responsible for:
* Operations leadership
* Defining & transforming systems & processes
* P&L Management and Budget Creation
* Buildings & Grounds operations & maintenance
* Supporting vestry internal and outreach commissions
* Supervisoriy oversight of volunteers
* Fund raising support with vestry members
(Sole Proprietorship; Myself Only; Professional Training & Coaching industry)
January 2007 — April 2008 (1 year 4 months)
Coaching and consulting nonprofit and small business leaders in these areas of expertise:
* Leadership Development
* Budget Management & Controls
* Defining / Transforming processes to drive efficiencies
* Training Processes
* Sales & Marketing Strategy
* Strategic Planning
(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)
March 2005 — February 2007 (2 years )
As Chief Operating Officer for this $7 Million Nonprofit conference center, I drove positive change & introduced expense controls, training checklists & performance Standards in an organization with minimal infrastructure or defined processes. My strategic analysis & execution helped define solutions to business challenges as I led 15 departments (150–200 employees) and transformed the culture to one where line associates ideas and contributions were encouraged and valued.
Changes I initiated resulted in:
* $80,000 in savings vs. prior fiscal yr
* Reduced training time for new staff
* Consistent / improved levels of customer service
* Improved service ratings
* Improved internal & external communications
* Improved employee moral
Seeking Executive Leadership role in these sectors;
1) Senior Living Communities
2) Nonprofits
3) Hospitality
Geo Preference:
Baltimore to Philadelphia; Includes Wilmington, DE; Newark, DE; & Lancaster, PA
(Privately Held; 11-50 employees; Marketing and Advertising industry)
July 2002 — February 2005 (2 years 8 months)
Consulting, advertising and promotional marketing agency that creates promotional marketing and affinity programs to help B2B and B2C clients build brand awareness, establish customer loyalty, and drive product / service trial usage by prospective customers.
• Forged strategic partnerships to provide required customer services for a limited service hotel, which increased monthly meetings revenues, with no cost to the client property.
• Restructured a client's contracts and sales kit, increased revenues by 10.5% and Average Daily Rate by $20.00, accounting for $507,898 in new revenue.
(Privately Held; 51-200 employees; Computer Software industry)
June 2000 — June 2002 (2 years 1 month)
A leader in trading and risk management software solutions for energy commodity traders.
• Devised and implemented an internal training program for new employees which evolved into a client training program that reduced training time for new clients.
(Privately Held; 1-10 employees; Marketing and Advertising industry)
July 1995 — June 2000 (5 years )
A Business-to-Consumer and Business-to-Business kiosk marketing network and Internet portal for Westchester County, NY and Fairfield County, CT.
• Instrumental in development of business & marketing plans to launch the new company.
• Sold 50 new sponsors to launch the business.
• Managed focus group sessions, defined new content, negotiated contracts, consulted with partners and developed marketing plans to launch the company.
• Sold 19 local sponsorship packages into the Buick Classic PGA and Citibank Champions Men's Tennis events in Westchester County and managed on-site logistics. Sold 76% of all sponsorship packages.
(Public Company; 1001-5000 employees; Banking industry)
June 1993 — June 1995 (2 years 1 month)
* Originated / closed $8-10 Million in loans per year
* Built relationships (marketing) with realtors, attorneys, architects, builders, Westchester County business executives and prior customers
* Developed promotional marketing programs to build relationships, loyalty and differentiate me, the bank and our products
* Known for: Packaging loans for 24 -48 hour underwriting approvals
* LICENSED: NYS Property, Casualty & Health Insurance - 1995 to 2005
(Privately Held; 201-500 employees; Publishing industry)
January 1991 — June 1993 (2 years 6 months)
A business magazine written for U.S. executives explaining how to enter the Japanese market; compete globally against or develop relationships with Japanese companies; and which defined Japanese business practices. Parent company folded magazine due to poor economy in Japan.
• Redefined budgets, research studies, sales presentations, sales target accounts, the marketing plan, and media kit to launch a new business magazine.
Result: 30% increase in 1st year Revenues and 100% increase 2nd year
• Created a puzzle promotion to target accounts which increased awareness and delivered three times the targeted number of requests for additional information; contributing to the revenue increases mentioned above.
(Public Company; 501-1000 employees; Publishing industry)
January 1988 — December 1990 (3 years )
Home Mechanix and Field & Stream /Outdoor Life
• Exceeded sales goals by over $200,000 and led sales team selling $800,000 in "NFL Promotion" sponsorships.
• Developed marketing programs for non-traditional advertisers; $2.5 Million in revenues.
(Public Company; 10,001 or more employees; Hospitality industry)
January 1983 — December 1987 (5 years )
Convention Sales Manager
• Sold / negotiated contracts for 33,000 room-nights for $9 Million in revenues.
Convention Service Manager
• Planned, developed and prepared group “Service Manuals” for 80 conventions / tradeshows with up to 5,000 attendees. Supervised the implementation of all on-site logistics through department heads to ensure client satisfaction.
(Public Company; 10,001 or more employees; Hospitality industry)
January 1980 — December 1982 (3 years )
Front Desk Manager - Essex House, a 1,000 room luxury hotel on Central Park in NY City.
Restaurant Manager – Carnegies Restaurant - 350 seats, located in Alexandria, VA
• Trained and provided follow-up supervision for 50 employees, resulting in an 8% increase in sales; average increase in weekly sales of $18-20,000
BS , Hotel & Business Administration , 1975 — 1979
Heavy concentration in Accounting, Economics, Team Leadership and Customer Service Standards
Lacrosse, outdoor & water sports, paddle tennis, skiing, golf, cooking & entertaining, volunteer at church and in the community, Tae Kwon Do - Black Belt 1st Degree
Cornell Hotel Society, Christian Camping & Conference Assn., FCA Lacrosse, Phi Gamma Delta fraternity, GPSEG (Greater Philadelphia Senior Executives Group), CPENG (Central Pennsylvania Executive Networking Group)