Interface and Interaction Designer, User Experience Manager, Ease-of-Use Enthusiast, Firebrand
Greater Los Angeles Area
- Current
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- Sr. User Experience Designer at Belkin International, Inc.
- Past
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- User Experience Manager at Medtronic Diabetes
- Independent Interaction Designer and Front-End Technologist (Self-employed)
- Design Engineer at Mann Consulting
- Production Manager and Graphic Designer at A.T. Kearney, Inc.
- Education
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- University of Michigan
- University of Washington
- University of Washington
- Recommended
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Jon Plummer (jon@jonplummer.com)’s Summary
I lead teams that do user research and engineering, complementing market research by verifying feature and use-model assumptions, strengthening the product by understanding how it will be used and by whom. My teams then translate these findings and business wishes into controls and behaviors that fit consumers’ lives. This requires focus on real user goals and quick prototyping of products that meet those goals; doing so reduces the cost of training and support, contributes to positive word-of-mouth, and ultimately leads to more sales, more revenue, and fewer unnecessary features to build.
I abhor weighty processes and strive to remove obstacles, reduce excess internally focused effort, and foster an environment where researchers, designers, and developers work together to produce excellent products.
I help everyone involved understand the work they are doing as part of the larger business, and the intent behind each segment of the product they are building.
I lead by example – researching, designing, and helping to build software and hardware interfaces (be they on the web, on the desktop, or on a special-purpose device such as an insulin pump).
Jon Plummer (jon@jonplummer.com)’s Specialties:
User Research in Field and Laboratory; Information Architecture; User Experience and Interface Design for Packaged Software, Online, and Embedded Applications; Internationalization and Localization; Software and Physical Usability Analysis; Data Visualization; Accessibility; Management of Creative Teams
Jon Plummer (jon@jonplummer.com)’s Experience
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Sr. User Experience Designer
Belkin International, Inc.
(Privately Held; 1001-5000 employees; Consumer Electronics industry)
March 2008 — Present (1 year 9 months)
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User Experience Manager
Medtronic Diabetes
(Public Company; 1001-5000 employees; MDT; Medical Devices industry)
August 2004 — February 2008 (3 years 7 months)
* Led user research, product definition, and interface design effort for CareLink Pro (flagship diabetes therapy reporting software for endocrinologists), thereby introducing in-person user research to the diabetes division.
* Led user research effort for new patient-oriented online diabetes reporting system, including 35 home visits in Los Angeles county. Spearheaded product definition, working closely with Product and Commercial Marketing.
* Piloted four-week rapid design/test cycle (three iterations) for embedded software, prototyping a patient-worn medical device in HTML and JavaScript. Lessons from this short program have informed changes to insulin pumps and glucose-sensing devices worn by patients worldwide.
* Defined and designed an award-winning medical simulation and demonstration software, Medtronic Virtual Patient, wherein a simulated patient’s blood sugar and symptoms respond to changes in food, exercise, and insulin administration. Ask me for a demo. -
Independent Interaction Designer and Front-End Technologist
Self-employed
(Self-Employed; Myself Only; Graphic Design industry)
September 2001 — August 2004 (3 years )
* Designed and led front-end development of Advoy.com, an online therapy management tool covering 2 diseases, 5 languages, and 13 countries. Streamlined the localization, translation, maintenance, and testing of Advoy’s front-end code through the use of CSS, object-oriented JavaScript, and semantic HTML. Wrote routines to allow jslint to run as an automated test under jsunit, establishing jslint as a mandatory test for all code produced by the Advoy team.
* Redesigned, rebuilt, and performance-optimized (HTML, JavaScript) AvantGo-based mobile medical data collection platform used by consumers in the US and UK.
* Designed and built prototype and front-end of subsequent production version of senior management financial reporting tool for Baxter BioScience, gathering requirements from Senior Management team members.
* Developed a technique to accept localized input and localize numeric output on the front-end using JavaScript, independent of back-end data format requirements. -
Design Engineer
Mann Consulting
(Privately Held; 11-50 employees; Information Technology and Services industry)
May 1999 — September 2001 (2 years 5 months)
• Provided original site and application "look-and-feel," information architecture, interaction design, and front-end development services to 17 clients.
• Designed corporate identity, produced content strategy, designed and developed marketing web site, and designed and built client extranet application for the firm.
• Led a three-member creative team, providing training, art direction, and proposal generation expertise.
• Designed and animated screen-on-screen special-effects packages for eight episodes of Nash Bridges and one feature film. -
Production Manager and Graphic Designer
A.T. Kearney, Inc.
(Public Company; 501-1000 employees; EDS; Management Consulting industry)
October 1996 — May 1999 (2 years 8 months)
• Led eleven-member creative services department, producing print and on-screen presentations, marketing materials, posters, CD-ROMs, and PDF reports to Fortune 500 clients worldwide.
• Created the Production Services Capacity Finder, the firm’s first intranet application, enabling dispatching of graphics projects to all United States graphics departments.
• Led firm's West Coast Graphic Standards initiative, enabling load-balancing among four offices.
• Trained creative team in internal client management and the use of Illustrator, PowerPoint, HTML, Director, and FileMaker Pro.
Jon Plummer (jon@jonplummer.com)’s Education
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University of Michigan
MSW , Social Work , September 1994 — March 1996
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University of Washington
BA , Psychology , 1989 — 1994
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University of Washington
BA , Anthropology , 1989 — 1994
Additional Information
Jon Plummer (jon@jonplummer.com)’s Websites:
Jon Plummer (jon@jonplummer.com)’s Interests:
Human-Computer Interaction, Consumer electronics, Industrial design, Playing jazz piano, Kaizen
Jon Plummer (jon@jonplummer.com)’s Honors:
HFI Certified Usability Analyst
Lean/Six Sigma Green Belt
Two patents pending
Jon Plummer (jon@jonplummer.com)’s Contact Settings
Interested In:
- consulting offers
- new ventures
- job inquiries
- expertise requests
- reference requests
- getting back in touch
