Juan Pablo Alonzo González [LION]

Current

• Helpdesk Support Technician at Microsoft

Past

• IT Manager at Secretaría de Comunicación Social de la Presidencia de la República de Guatemala

Recommended

2 people have recommended Juan Pablo

Connections

500+ connections

Industry

Information Technology and Services

Websites

• My Blog (en)
• My Web Profile
• Windows Live Profile

Juan Pablo Alonzo González [LION]’s Summary

I have about 6 years of experience in the IT Industry (Network and Server Administration, Customer Service, Support), and I've managed to work, efficiently and effectively, in several positions from managing and coordinating IT Projects, websites, web email solutions, as well as coordinating, owning and managing Knowledge Management initiatives.

In my currently position in Microsoft Guatemala, I have been recognized at least 2 times for great performance and feedback. I'm more than willing to relocate if required.

Juan Pablo Alonzo González [LION]’s Specialties:

I have focused in Service Support and in the skills necessary to make it a great experience for my customers. I have a lot of experience with the Windows platform as well as other platforms and some Linux distributions. I have been also working with remote clients located in other parts of the Caribbean.

I’ve been involved and trained in methodologies/technologies such as Networking, Peripheral & Device Security, WLAN, Mobile Content, Workflow, Outsourcing, ITIL, etc.

Juan Pablo Alonzo González [LION]’s Experience

• Helpdesk Support Technician

  Microsoft

  (Public Company; MSFT; Computer Software industry)

  October 2006 — Present (3 years 2 months)

  I currently work as a Helpdesk and Support Technitian at Microsoft as part of the Siemens IT Solutions and Services team.
  Software, Hardware, Servers, Networking and other IT and Technology assesment and assistance at Microsoft's Guatemala offices.

• IT Manager

  Secretaría de Comunicación Social de la Presidencia de la República de Guatemala

  (Government Administration industry)

  October 2004 — June 2006 (1 year 9 months)

  I worked here as the IT Manager and founded the IT Department for the Presidential Secretariat of Public Relations.
  Software, Hardware, Servers, Networking and other IT and Technology assesment and assistance, Managed the IT operations team, created the SLA's and other administrative IT policies, I was in charge of the network security and project managing for technology related deployments.

Additional Information

Juan Pablo Alonzo González [LION]’s Websites:

• My Blog (en)
• My Web Profile
• Windows Live Profile

Juan Pablo Alonzo González [LION]’s Interests:

Internet, Computers, Networking, Security, Technology, Gadgets, IT, ITIL, Ethical Hacking, Software, Camping, Travel, Semana Santa, Software, Cooking, Reading, Writing

Juan Pablo Alonzo González [LION]’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch