Joshua Seek

Joshua Seek

Business Analyst at Allegis Group Services

Phoenix, Arizona Area
Staffing and Recruiting

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Joshua Seek's Overview


315 connections

Joshua Seek's Summary

Business process analyst, 10+ years experience in education, finance, and media. Consulting, web services, BI/CI, process improvement and project management. B.S/B Sustainable Management.

Joshua Seek's Experience

Business Analyst

Allegis Global Solutions

Privately Held; 501-1000 employees; Staffing and Recruiting industry

March 2014Present (8 months) Tempe, Arizona



January 2010Present (4 years 10 months)

Providing consulting services to small businesses and non-profits on:
Web Development
Online Strategy
Competitive Analysis

Public Company; 5001-10,000 employees; APOL; Higher Education industry

May 2010March 2014 (3 years 11 months)

Business analyst for the largest university in the nation, serving a broad student base. Responsible for investigating university processes, finding areas of opportunity, developing new processes for business optimization, reporting on trends, training staff on new roles, and offloading projects.

Projects include:
Co-developing CRM applications for student management.
Developing reporting tools to improve data analysis, reduce costs, ensure data integrity, and automate processes.
Student financial aid processing and verification optimization.
Automation of customer contact points
Voice of the customer analysis.
Turning customer feedback into business improvement projects, converting detractors to promoters.
Competitive analysis, benchmarking our organization's processes with others in our industry.
Product management of internal software and processes.
Training and performance management.
Database management.
Integrating NICE Call Analytics data into actionable information.

Finance Counselor

University of Phoenix

Public Company; 5001-10,000 employees; APOL; Higher Education industry

April 2009May 2010 (1 year 2 months)

Assisted students on receiving and explaining financial aid when transitioning from their Associates to their Bachelors programs, when changes in the way their financial aid tend to take place due to the transition to a higher level of funding.
Encouraged students to get through their degree program while also acting as a realist and advising students of their best options financially.
Worked to ensure financial processes are completed in compliance with federal regulations and company policies.
Developed personal applications to assist with managing students, resulting in better communication and the ability to recognize student trends.
Recognized as a leader on my team, assisting managers and peers in processing information, understanding financial aid policies, and developing tools for certification.
Compiled information on state grant and scholarship information to assist students with finding financial options that limit the amount of loans they had to use.

Customer Care Banker

Countrywide Bank

Public Company; 10,001+ employees; BAC; Banking industry

October 2007March 2009 (1 year 6 months)

Responsible for providing retail bank customers with outstanding customer service along with cross selling and upselling our core product mix as part of an overall experience of world class service.
Resolved the needs of the customers call as well as identified other financial needs upon reviewing the customers total relationship with the bank.
Collaborating with our Project Delivery team as a usability analyst for a new release of Fiserv Aperio for the bank.
Training other associates in using the company's systems and in bank policies.
Helped find innovative ways to help the bank be productive and provide better service our customers.
Achieved over $40 Million in sales.

Technical Director


Privately Held; 501-1000 employees; Broadcast Media industry

August 2007September 2007 (2 months)

Responsible for the direction the number one sports radio show in Arizona, the Gambo and Ash show. Operation of on-air console, airing commercials per program log, screening listener calls for talk programs. Responsible for managing the Arizona emergency alert system. Communicated and worked with show hosts, anchors and producers.

Technical Director / Promotions

Clear Channel Radio

Privately Held; 10,001+ employees; Broadcast Media industry

November 2004February 2007 (2 years 4 months)

Operated the control board for studio and remote programming.
Regulated timing of programs, operated syndicated programming and played commercials.
Off-air support of commercial production, dubbing music to hard disk and programming automation computers.
Performed on-air announcements or shifts as assigned.
Assisted with remote appearances.
Took transmitter readings and maintained transmitter logs.
Maintained up to four stations at once

Events Manager - KMXP

Clear Channel Radio

Privately Held; 10,001+ employees; Broadcast Media industry

February 20072007 (less than a year)

Created promotional elements for a contemporary rock station.
Boosted the image of the station and its clients through creative promotions, contests, and events.
Cultivated promotional ideas to keep the station in the forefront of listeners minds.
Corroborated with record label reps, promoters, and musicians at concerts and in-studio to make station events run smoothly.
Ran large promotions for the station, such as our appearance at Tempe Music Festival and Tempe Four of July.
Developed relationships with advertising clients and music promoters.
Identified areas for innovation in the station and the company overall, including leading Clear Channel's presentation of HD Radio to our listeners.
Managed a crew of technicians who would execute events.

Joshua Seek's Projects

  • Bright Bokeh - Branding Strategy

    • June 2012 to Present
    Team Members: Joshua Seek

    Consulting work for a small but growing film company specializing in event films. Online strategy and branding.

Joshua Seek's Courses

  • University of Phoenix

    • Principles Of Economics
    • Business Information Systems
    • Organizational Ethics And Social Responsibility
    • Principles Of Accounting
    • Business Communications
    • Management: Theory, Practice And Application
    • Organizational Behavior And Group Dynamics
    • Critical Thinking: Strategies In Decision Making
    • Research And Evaluation I
    • Research And Evaluation II
    • Business Law
    • Finance For Business
    • Marketing
    • Integrated Business Topics
    • Survey Of Green And Sustainable Business
    • Green And Sustainable Enterprise Management
    • Business Sustainability Standards
    • The Sustainable Organization
    • Sustainable Enterprise Planning
    • Corporate And Social Responsibility

Joshua Seek's Skills & Expertise

  1. Process Improvement
  2. Business Analysis
  3. User Experience
  4. Operations Research
  5. Competitive Intelligence
  6. Event Management
  7. Process Analysis
  8. Voice of the Customer
  9. Training
  10. Social Media
  11. Wordpress
  12. Business Strategy
  13. Student Financial Aid
  14. NICE Call Recording
  15. Data Analysis
  16. Business Process Improvement
  17. Performance Management
  18. Higher Education
  19. Competitive Analysis
  20. Project Management
  21. SQL

View All (21) Skills View Fewer Skills

Joshua Seek's Volunteer Experience & Causes

  • Volunteer Experience

    • Producer

      Phoenix Zoo
      • Animal Welfare
      November 2006 December 2006 (2 months)

      Produced the soundtrack for the Phoenix Zoo for ZooLights, a nightly light show during the holiday season which draws tens of thousands of viewers.

    • Washing clothes, making friendships

      Laundry Love
      • Poverty Alleviation
      October 2009 present (5 years 1 month)
  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Children
      • Politics
      • Science and Technology
      • Social Services
    • Organizations I support:

      • Laundry Love
      • Christian Family Care Agency
      • Save the Family Foundation of Arizona
      • Phoenix Zoo

Joshua Seek's Education

University of Phoenix


Mesa Community College


Joshua Seek's Additional Information


Urban Development, Transportation Issues, Process Analysis

Groups and Associations:

Congress for the New Urbanism

Contact Joshua for:

  • career opportunities
  • new ventures
  • reference requests
  • getting back in touch

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