Allegis Global Solutions
Business Analyst at Allegis Group Services
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Business process analyst, 10+ years experience in education, finance, and media. Consulting, web services, BI/CI, process improvement and project management. B.S/B Sustainable Management.
Business analyst for a top managed services provider, providing analysis on temporary and
contingent labor programs, consulting to the program office, internal clients, and external
• Managed five accounts across multiple industries: eCommerce, government scientific
services, energy, IT staffing, and education.
• Responsible for ensuring data accuracy for my clients, both in their overall reporting
provided by Allegis and their management of data in their technology solution.
• Provide insight on client trends and needs; perform deep-dive research on trends.
• Assist with resolution of technology issues the client or program office may experience with
their technology partners.
• Integrate new data into our technology systems during client expansions.
• Work with technology partners to assist the client.
• Develop tools for program office and client benefit.
Providing consulting services to small businesses and non-profits on:
Business analyst for the largest university in the nation, serving a broad student base. Responsible for investigating university processes, finding areas of opportunity, developing new processes for business optimization, reporting on trends, training staff on new roles, and offloading projects.
Co-developing CRM applications for student management.
Developing reporting tools to improve data analysis, reduce costs, ensure data integrity, and automate processes.
Student financial aid processing and verification optimization.
Automation of customer contact points
Voice of the customer analysis.
Turning customer feedback into business improvement projects, converting detractors to promoters.
Competitive analysis, benchmarking our organization's processes with others in our industry.
Product management of internal software and processes.
Training and performance management.
Integrating NICE Call Analytics data into actionable information.
Assisted students on receiving and explaining financial aid when transitioning from their Associates to their Bachelors programs, when changes in the way their financial aid tend to take place due to the transition to a higher level of funding.
Encouraged students to get through their degree program while also acting as a realist and advising students of their best options financially.
Worked to ensure financial processes are completed in compliance with federal regulations and company policies.
Developed personal applications to assist with managing students, resulting in better communication and the ability to recognize student trends.
Recognized as a leader on my team, assisting managers and peers in processing information, understanding financial aid policies, and developing tools for certification.
Compiled information on state grant and scholarship information to assist students with finding financial options that limit the amount of loans they had to use.
Responsible for providing retail bank customers with outstanding customer service along with cross selling and upselling our core product mix as part of an overall experience of world class service.
Resolved the needs of the customers call as well as identified other financial needs upon reviewing the customers total relationship with the bank.
Collaborating with our Project Delivery team as a usability analyst for a new release of Fiserv Aperio for the bank.
Training other associates in using the company's systems and in bank policies.
Helped find innovative ways to help the bank be productive and provide better service our customers.
Achieved over $40 Million in sales.
Responsible for the direction the number one sports radio show in Arizona, the Gambo and Ash show. Operation of on-air console, airing commercials per program log, screening listener calls for talk programs. Responsible for managing the Arizona emergency alert system. Communicated and worked with show hosts, anchors and producers.
Operated the control board for studio and remote programming.
Regulated timing of programs, operated syndicated programming and played commercials.
Off-air support of commercial production, dubbing music to hard disk and programming automation computers.
Performed on-air announcements or shifts as assigned.
Assisted with remote appearances.
Took transmitter readings and maintained transmitter logs.
Maintained up to four stations at once
Created promotional elements for a contemporary rock station.
Boosted the image of the station and its clients through creative promotions, contests, and events.
Cultivated promotional ideas to keep the station in the forefront of listeners minds.
Corroborated with record label reps, promoters, and musicians at concerts and in-studio to make station events run smoothly.
Ran large promotions for the station, such as our appearance at Tempe Music Festival and Tempe Four of July.
Developed relationships with advertising clients and music promoters.
Identified areas for innovation in the station and the company overall, including leading Clear Channel's presentation of HD Radio to our listeners.
Managed a crew of technicians who would execute events.
Consulting work for a small but growing film company specializing in event films. Online strategy and branding.
Produced the soundtrack for the Phoenix Zoo for ZooLights, a nightly light show during the holiday season which draws tens of thousands of viewers.
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