Joshua Seek

Analyst at University of Phoenix

Location: Phoenix, Arizona Area
Industry: Education Management

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Joshua Seek's Overview

Current

Analyst at University of Phoenix

Past

Finance Counselor at University of Phoenix
Customer Care Banker at Countrywide Bank
Technical Director at KTAR

Events Manager - KMXP at Clear Channel Radio
Technical Director / Promotions at Clear Channel Radio

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Education

University of Phoenix
Mesa Community College

Recommendations

3 people have recommended Joshua

Connections

192 connections

Analyst

University of Phoenix

Public Company; 5001-10,000 employees; APOL; Higher Education industry

May 2010 – Present (3 years 1 month)

Multifunction role, including a breadth of work in…

Developing business optimization projects and reporting tools to improve data analysis, reduce costs, ensure data integrity, and automate processes.
Student financial aid processing and verification optimization.
Voice of the customer analysis.
Turning customer feedback into business improvement projects, converting detractors to promoters.
Competitive analysis, benchmarking our organization's processes with others in our industry.
Product management of internal software and processes.
Training and performance management.
Database management.

Finance Counselor

University of Phoenix

Public Company; 5001-10,000 employees; APOL; Higher Education industry

April 2009 – May 2010 (1 year 2 months)

Assisted students on receiving and explaining financial aid when transitioning from their Associates to their Bachelors programs, when changes in the way their financial aid tend to take place due to the transition to a higher level of funding.
Encouraged students to get through their degree program while also acting as a realist and advising students of their best options financially.
Worked to ensure financial processes are completed in compliance with federal regulations and company policies.
Developed personal applications to assist with managing students, resulting in better communication and the ability to recognize student trends.
Recognized as a leader on my team, assisting managers and peers in processing information, understanding financial aid policies, and developing tools for certification.
Compiled information on state grant and scholarship information to assist students with finding financial options that limit the amount of loans they had to use.

Customer Care Banker

Countrywide Bank

Public Company; 10,001+ employees; BAC; Banking industry

October 2007 – March 2009 (1 year 6 months)

Responsible for providing retail bank customers with outstanding customer service along with cross selling and upselling our core product mix as part of an overall experience of world class service.
Resolved the needs of the customers call as well as identified other financial needs upon reviewing the customers total relationship with the bank.
Corroborated with our Project Delivery team as a usability analyst for a new release of Fiserv Aperio for the bank.
Coached other associates in using the company's systems and in bank policies.
Helped find innovative ways to help the bank be productive and provide better service our customers.
Achieved over $40 Million in sales.

Technical Director

KTAR

Privately Held; 501-1000 employees; Broadcast Media industry

August 2007 – September 2007 (2 months)

Responsible for the direction the number one sports radio show in Arizona, the Gambo and Ash show. Operation of on-air console, airing commercials per program log, screening listener calls for talk programs. Responsible for managing the Arizona emergency alert system. Communicated and worked with show hosts, anchors and producers.

Events Manager - KMXP

Clear Channel Radio

Public Company; 10,001+ employees; CCU; Broadcast Media industry

February 2007 – 2007 (less than a year)

Created promotional elements for a contemporary rock station.
Boosted the image of the station and its clients through creative promotions, contests, and events.
Cultivated promotional ideas to keep the station in the forefront of listeners minds.
Corroborated with record label reps, promoters, and musicians at concerts and in-studio to make station events run smoothly.
Ran large promotions for the station, such as our appearance at Tempe Music Festival and Tempe Four of July.
Developed relationships with advertising clients and music promoters.
Identified areas for innovation in the station and the company overall, including leading Clear Channel's presentation of HD Radio to our listeners.
Managed a crew of technicians who would execute events.

Technical Director / Promotions

Clear Channel Radio

Public Company; 10,001+ employees; CCU; Broadcast Media industry

November 2004 – February 2007 (2 years 4 months)

Operated the control board for studio and remote programming.
Regulated timing of programs, operated syndicated programming and played commercials.
Off-air support of commercial production, dubbing music to hard disk and programming automation computers.
Performed on-air announcements or shifts as assigned.
Assisted with remote appearances.
Took transmitter readings and maintained transmitter logs.
Maintained up to four stations at once

University of Phoenix
- Principles Of Economics
- Business Information Systems
- Organizational Ethics And Social Responsibility
- Principles Of Accounting
- Business Communications
- Management: Theory, Practice And Application
- Organizational Behavior And Group Dynamics
- Critical Thinking: Strategies In Decision Making
- Research And Evaluation I
- Research And Evaluation II
- Business Law
- Finance For Business
- Marketing
- Integrated Business Topics
- Survey Of Green And Sustainable Business
- Green And Sustainable Enterprise Management
- Business Sustainability Standards
- The Sustainable Organization
- Sustainable Enterprise Planning
- Corporate And Social Responsibility

Volunteer Experience
- Producer
  
  Phoenix Zoo
  - Animal Welfare
  November 2006 – December 2006 (2 months)
  
  Produced the soundtrack for the Phoenix Zoo for ZooLights, a nightly light show during the holiday season which draws tens of thousands of viewers.
- Washing clothes, making friendships
  
  Laundry Love
  - Poverty Alleviation
  October 2009 – present (3 years 8 months)
Volunteer Interests
- Causes I care about:
  - Animal Welfare
  - Children
  - Politics
  - Science and Technology
  - Social Services
- Organizations I support:
  - Laundry Love
  - Christian Family Care Agency
  - Save the Family Foundation of Arizona
  - Phoenix Zoo