LinkedInJoshua Seek

Joshua Seek

Business Analyst at Allegis Group Services

Location
Phoenix, Arizona Area
Industry
Staffing and Recruiting
Current
  1. Allegis Global Solutions,
  2. Self-Employed
Previous
  1. University of Phoenix,
  2. Countrywide Bank,
  3. KTAR
Education
  1. University of Phoenix
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319connections

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319connections
Allegis Global Solutions

Allegis Global Solutions

Business Analyst

– Present

View full profile

Background

Summary

Business process analyst, 10+ years experience in education, finance, and media. Consulting, web services, BI/CI, process improvement and project management. B.S/B Sustainable Management.

Experience

Business Analyst

Allegis Global Solutions
– Present (9 months)Tempe, Arizona

Business analyst for a top managed services provider, providing analysis on temporary and
contingent labor programs, consulting to the program office, internal clients, and external
sponsors.
• Managed five accounts across multiple industries: eCommerce, government scientific
services, energy, IT staffing, and education.
• Responsible for ensuring data accuracy for my clients, both in their overall reporting
provided by Allegis and their management of data in their technology solution.
• Provide insight on client trends and needs; perform deep-dive research on trends.
• Assist with resolution of technology issues the client or program office may experience with
their technology partners.
• Integrate new data into our technology systems during client expansions.
• Work with technology partners to assist the client.
• Develop tools for program office and client benefit.

Consulting

Self-Employed
– Present (4 years 11 months)

Providing consulting services to small businesses and non-profits on:
Web Development
Online Strategy
SEO
Branding
Competitive Analysis

Analyst

University of Phoenix
(3 years 11 months)

Business analyst for the largest university in the nation, serving a broad student base. Responsible for investigating university processes, finding areas of opportunity, developing new processes for business optimization, reporting on trends, training staff on new roles, and offloading projects.

Projects include:
Co-developing CRM applications for student management.
Developing reporting tools to improve data analysis, reduce costs, ensure data integrity, and automate processes.
Student financial aid processing and verification optimization.
Automation of customer contact points
Voice of the customer analysis.
Turning customer feedback into business improvement projects, converting detractors to promoters.
Competitive analysis, benchmarking our organization's processes with others in our industry.
Product management of internal software and processes.
Training and performance management.
Database management.
Integrating NICE Call Analytics data into actionable information.

Finance Counselor

University of Phoenix
(1 year 2 months)

Assisted students on receiving and explaining financial aid when transitioning from their Associates to their Bachelors programs, when changes in the way their financial aid tend to take place due to the transition to a higher level of funding.
Encouraged students to get through their degree program while also acting as a realist and advising students of their best options financially.
Worked to ensure financial processes are completed in compliance with federal regulations and company policies.
Developed personal applications to assist with managing students, resulting in better communication and the ability to recognize student trends.
Recognized as a leader on my team, assisting managers and peers in processing information, understanding financial aid policies, and developing tools for certification.
Compiled information on state grant and scholarship information to assist students with finding financial options that limit the amount of loans they had to use.

Customer Care Banker

Countrywide Bank
(1 year 6 months)

Responsible for providing retail bank customers with outstanding customer service along with cross selling and upselling our core product mix as part of an overall experience of world class service.
Resolved the needs of the customers call as well as identified other financial needs upon reviewing the customers total relationship with the bank.
Collaborating with our Project Delivery team as a usability analyst for a new release of Fiserv Aperio for the bank.
Training other associates in using the company's systems and in bank policies.
Helped find innovative ways to help the bank be productive and provide better service our customers.
Achieved over $40 Million in sales.

Technical Director

KTAR
(2 months)

Responsible for the direction the number one sports radio show in Arizona, the Gambo and Ash show. Operation of on-air console, airing commercials per program log, screening listener calls for talk programs. Responsible for managing the Arizona emergency alert system. Communicated and worked with show hosts, anchors and producers.

Technical Director / Promotions

Clear Channel Radio
(2 years 4 months)

Operated the control board for studio and remote programming.
Regulated timing of programs, operated syndicated programming and played commercials.
Off-air support of commercial production, dubbing music to hard disk and programming automation computers.
Performed on-air announcements or shifts as assigned.
Assisted with remote appearances.
Took transmitter readings and maintained transmitter logs.
Maintained up to four stations at once

Events Manager - KMXP

Clear Channel Radio
(less than a year)

Created promotional elements for a contemporary rock station.
Boosted the image of the station and its clients through creative promotions, contests, and events.
Cultivated promotional ideas to keep the station in the forefront of listeners minds.
Corroborated with record label reps, promoters, and musicians at concerts and in-studio to make station events run smoothly.
Ran large promotions for the station, such as our appearance at Tempe Music Festival and Tempe Four of July.
Developed relationships with advertising clients and music promoters.
Identified areas for innovation in the station and the company overall, including leading Clear Channel's presentation of HD Radio to our listeners.
Managed a crew of technicians who would execute events.

Projects

Bright Bokeh - Branding Strategy(Link)

Consulting work for a small but growing film company specializing in event films. Online strategy and branding.

Courses

University of Phoenix

  • Principles Of Economics
  • Business Information Systems
  • Organizational Ethics And Social Responsibility
  • Principles Of Accounting
  • Business Communications
  • Management: Theory, Practice And Application
  • Organizational Behavior And Group Dynamics
  • Critical Thinking: Strategies In Decision Making
  • Research And Evaluation I
  • Research And Evaluation II
  • Business Law
  • Finance For Business
  • Marketing
  • Integrated Business Topics
  • Survey Of Green And Sustainable Business
  • Green And Sustainable Enterprise Management
  • Business Sustainability Standards
  • The Sustainable Organization
  • Sustainable Enterprise Planning
  • Corporate And Social Responsibility

Skills

  • Process Improvement
  • Data Analysis
  • Training
  • Business Process...
  • Business Analysis
  • Project Management
  • Business Strategy
  • Social Media
  • Student Financial Aid
  • User Experience
  • Competitive Intelligence
  • Higher Education
  • Operations Research
  • Event Management
  • Competitive Analysis
  • Process Analysis
  • Voice of the Customer
  • Performance Management
  • SQL
  • Wordpress
  • NICE Call Recording
  • SharePoint Designer
  • See 7+  See less

Volunteer Experience & Causes

Producer

Phoenix Zoo
(2 months)Animal Welfare

Produced the soundtrack for the Phoenix Zoo for ZooLights, a nightly light show during the holiday season which draws tens of thousands of viewers.

Washing clothes, making friendships

Laundry Love
– Present (5 years 2 months)Poverty Alleviation

Opportunities Joshua is looking for:

  • Joining a nonprofit board
  • Skills-based volunteering (pro bono consulting)

Causes Joshua cares about:

  • Animal Welfare
  • Children
  • Politics
  • Science and Technology
  • Social Services

Organizations Joshua supports:

  • Laundry Love
  • Christian Family Care Agency
  • Save the Family Foundation of Arizona
  • Phoenix Zoo

Education

Organizations

Congress for the New Urbanism

Groups

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