Joshua Gonzalez

Current

• Career Conditional Intern at Social Security Administration

Past

• Senior Helpdesk Analyst at Robert Wood Johnson University Hospital
• Technology Support Specialist at Church Pension Group
• Senior Technology Support Specialist at Guardian Life Insurance Company

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Education

• Georgian Court College

Recommended

2 people have recommended Joshua

Connections

34 connections

Industry

Information Technology and Services

Joshua Gonzalez’s Summary

Over 7 years computer and team management experience based upon hands-on and academic experience. Committed to the highest level of excellence through achievement. Excellent decision-making and problem-solving skills developed while meeting the challenge of constantly fluctuating technology business environment. Salary is negotiable.

Joshua Gonzalez’s Specialties:

Entry level management, Microsoft, Apple Mac, Office Suite Applications, Computer Training.

Joshua Gonzalez’s Experience

• Career Conditional Intern

  Social Security Administration

  (Government Agency; 1001-5000 employees; Government Administration industry)

  September 2008 — Present (3 months)

• Senior Helpdesk Analyst

  Robert Wood Johnson University Hospital

  (Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

  April 2005 — September 2008 (3 years 6 months)

  Maintain customer relationships with hospital staff (doctors, nurses, technicians, administration, and patients) and coordinate their department needs.
  Resolve data information issues with departments/end-users and ensure successful completion within accepted service level agreements.
  Provide assistance with department projects and coordinate resources to ensure prompt deliverables within project deadlines.

• Technology Support Specialist

  Church Pension Group

  (Information Technology and Services industry)

  2004 — 2004 (less than a year)

• Senior Technology Support Specialist

  Guardian Life Insurance Company

  (Privately Held; 5001-10,000 employees; Insurance industry)

  January 2000 — June 2004 (4 years 6 months)

  Help my manager and supervisor with day to day assignment with our customer base.
  Maintain directors field laptops up to date with business data for their regions.
  Provide customer phone support to our field agents.
  Manage department projects on platform migration and new business applications transitions.

Joshua Gonzalez’s Education

• Georgian Court College

  MBA, Management, 2006 — 2008

  Activities and Societies:

  National Society of Hispanic MBAs.

Additional Information

Joshua Gonzalez’s Groups:

IEEE, NSHMBA, F.A.M., Hictu

•    NSHMBA
•    Blackberry Underground

Joshua Gonzalez’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• reference requests
• getting back in touch