LinkedInJosh Pass

Josh Pass

IT Support Engineer/Consultant at Max Technologies, LLC

Location
Greater Seattle Area
Industry
Information Technology and Services
Previous
  1. D.A. Davidson & Co.,
  2. Geekpoint,
  3. Sound Publishing
Education
  1. Bellingham Technical College
Recommendations1 person has recommended Josh
222connections

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222connections
Bellingham Technical College

Bellingham Technical College

Computer Network Technology

View full profile

Background

Summary

Dedicated and enthusiastic IT professional with over 15 years of help desk, system and network administration experience supporting users all over the country in dynamically changing environments. Expert problem solver who rapidly diagnoses and resolves technical questions and issues. Forward thinking professional who accurately forecasts future capacity, resource, and cost requirements.

Experience

IT Support Engineer/Consultant

Max Technologies, LLC
– Present (1 year 3 months)Greater Seattle Area

• Support 400+ medical clients across Western Washington
• Install and maintain networks, servers, workstations, and peripherals
• Remotely and hands on resolve network, server, workstation, and peripherals problems

IT Computer Support Specialist

D.A. Davidson & Co.
(4 years 8 months)Seattle, WA

• Supported 1500+ users among 80+ offices around the country
• Remotely and hands on resolve workstation, network, and peripherals problems
• Altiris Specialist – software distribution
• LANDesk Specialist – software distribution, reporting/monitoring, compliance

Founder & IT Consultant

Geekpoint
(13 years 9 months)

• Hardware and software installation and support
• Sales of computers and computer parts
• Website development
• Founder/Producer/Host – Technothusiasts Podcast Network

Windows System Support Specialist

Sound Publishing
(7 months)

• Supported 250+ users among 40 offices around Washington and Oregon
• Remotely and hands on resolved workstation, network, and peripherals problems
• Network administration in a Windows Server environment

Boeing Enterprise Help Desk Analyst

TEKsystems
(6 months)

• Extensive first level and technical assistance, phone and email support to all internal employees
• Resolved workstation, network, and user account problems
• Setup remote access software on employee home workstations and laptops
• Technical documentation, using Remedy

Wireless Data Support Technician

WDS Global
(2 years 11 months)

• Phone, email, and live chat technical support of wireless data products, including PDAs and wireless PC cards
• Technical documentation using cases and tickets, including Remedy
• Verizon Wireless Data Technical Support Technician (April 2005 – June 2006)
o “Back-Up” Lead Technician full-time
o Top 5% in quality in the call center
• T-Mobile Tier III Data Support Technician (June 2006 – November 2006 / January 2007 – June 2007)
o Senior Technician and Quality Assurance Ambassador
• Pooled Center Technician (June 2007 – February 2008)
o AT&T Tier III Consumer Data Support, AT&T Tier III Business Data Support, AT&T International Data Support, Thumbplay Technical Support, HTC Advantage Technical Support, HTC Email Support, Windows Mobile CEO Technical Support, Mobyko Live Chat Technical Support

Associate

OfficeMax
(2 years)

• Print and document services, including graphic design, binding, finishing, and copying
• Sales of computers and electronics
• Technical support of computer and electronics
• Stocking and freight

Technology Technician Student / Intern

Sedro-Woolley School District
(5 years 10 months)

• Analyzed computer and network problems in classrooms
• Construction and implementation of workgroup computers
• Initial research and implementation of Symantec Ghost Enterprise and Windows Update Services
• Supervision of IT-Support students

Skills

  • Troubleshooting
  • Technical Support
  • Active Directory
  • Networking
  • Windows Server
  • Customer Service
  • Network Administration
  • Windows
  • Software Installation
  • Microsoft Excel
  • Call Centers
  • Help Desk Support
  • Laptops
  • Project Management
  • Microsoft Office
  • Computer Hardware
  • Hardware
  • System Administration
  • Training
  • Microsoft Word
  • Mobile Technology
  • Social Media
  • BMC Remedy
  • Team Leadership
  • Sales
  • Outlook
  • PowerPoint
  • Call Center
  • Wireless
  • Windows 7
  • Quality Assurance
  • Blackberry
  • Software Documentation
  • Dentrix
  • XLDent
  • DSN
  • Eaglesoft
  • Dexis
  • Apteryx
  • Digital X-ray
  • Dolphin
  • See 26+  See less

Education

Bellingham Technical College

AAS, Computer Network Technology

Studies focused on managing computer network systems through a combination of classroom theory and practical application. Developed the knowledge and skills to troubleshoot and repair computer systems and design, install, and maintain Local Area Networks (LANs).

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