Josh North

Current

• Manager, Operations at SunGard Availability Services

Past

• Operations Technician at Inflow
• On-air / engineer at WAFT

Education

• Kennesaw State University - Michael J. Coles College of Business

Recommended

1 person has recommended Josh

Connections

55 connections

Industry

Information Technology and Services

Websites

• My Company

Josh North’s Summary

* 6+ years of experience with SunGard Availability Services, an industry-leading Managed Services Provider.
* Extensive experience with implementing and maintaining ISO9001:2000 status.
* Facility maintenance and process engineering experience.
* Management, HR, & staff leadership experience, including performance and goal management, conflict resolution, and customer service objectives.
* Technical consulting experience with network/server/storage technology knowledge.

Josh North’s Specialties:

Customer service and support, process engineering, facility maintenance, SAS70 Type II and ISO9001:2000 compliance, project management, P&L, vendor relationship maintenance

Josh North’s Experience

• Manager, Operations

  SunGard Availability Services

  (Privately Held; SDS; Information Technology and Services industry)

  2005 — Present (4 years)

  Operations, infrastructure, staffing, maintenance, customer service, customer implementations and project management. Maintain vendor relationships, ISO 9001:2000 certification status, sales assistance (new customers, upgrade opportunities, imp/decom). Maintain SLA compliance.

• Operations Technician

  Inflow

  (Privately Held; 201-500 employees; Information Technology and Services industry)

  2003 — 2006 (3 years)

  Preventative maintenance, network management (DAX/routing/switching/carrier management & ordering), power installation & usage management. Customer implementation mgmt, maintain excellent customer sat rating, install server management & backup solutions, DNS management, point-to-point circuits. Manage NOC activities and delegate tasks.

• On-air / engineer

  WAFT

  (Broadcast Media industry)

  1996 — 2002 (6 years)

  Responsible for on-air sound & content, ident/promo/PSA/spot/jingle production, station website design & maintenance. Manage A/D cueing, satellite programming. Maintained audio & broadcast equipment, automation & office network, assisted with large-scale workstation/network upgrade.

Josh North’s Education

• Kennesaw State University - Michael J. Coles College of Business

  BBA , MIS (Management Information Systems) , 2002 — 2005

  Activities and Societies:

  Phi Theta Kappa

Additional Information

Josh North’s Websites:

• My Company

Josh North’s Interests:

Networking, photography, audio production and live sound reinforcement, R/C modeling, computer automation, guitar, wakeboarding, sportbikes.

Josh North’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch