Joshua Bilsky

Current

Systems Engineer at RS Information Systems, Inc

Past

Support Analyst (Short Term Contract) at Pyramid Consulting – Nationwide Appraisal and Title Account
Systems Administrator at Capgemini – Hand Held Products (HHP) Account
Information Technology Specialist at U.S. Department of Justice – Federal Bureau of Prisons (FBOP)

Systems Analyst at Computer Sciences Corporation (CSC) – Bombardier Transportation Account

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Education

California University of Pennsylvania
University of Pittsburgh

Recommended

3 people have recommended Joshua

Connections

69 connections

Industry

Information Technology and Services

Websites

Joshua Bilsky’s Summary

Highly motivated, solutions-driven information technology (IT) professional with broad technical skill set and experience in both corporate and government environments. Proven ability to manage major IT projects from analysis and development to implementation and optimization.

► Communication – Ability to interact directly with high profile clients. Experienced at working independently as well as in a group setting. Regularly keep the client and management informed of the status of routine tasks as well as major infrastructure projects.
► Customer Service – Extensive background in dealing with customer service issues. Establish positive relationship with client by consistently identifying customer expectations. Escalate priority issues to upper management and provide
follow-up support until problem resolution.
► Documentation – Strong background in documentation processes. Committed to documenting all technical and process management procedures in order improve the level of service provided to the client.
► Management – Knowledge of managing a site from both a technical and customer service perspective. Served in the capacity of a subject matter expert on various project rollouts. Familiar with project planning and implementation processes.
► Standards Compliance – Considerable experience in both the development and implementation of standards. Known to leverage the use of a standardized hardware and software environment to increase support efficiency thus resulting in maximized return on investment.
► Technical Support – Proficient in the support of client, server, and network infrastructure. Hands-on experience supporting both Windows-based systems in NT domain/active directory and Novell NDS environments.

Joshua Bilsky’s Specialties:

► Citrix Presentation Server Implementation and Administration
► Microsoft Windows Desktop/Server Deployment and Maintenance
► Application Support and Integration
► Secure Infrastructure Technologies Including Disk Encryption, Two-factor Authentication, Client-side Security Products

Joshua Bilsky’s Experience

Systems Engineer

RS Information Systems, Inc

(Government Agency; 1001-5000 employees; Information Technology and Services industry)

June 2005 — Present (3 years 2 months)

* Developed a universal Windows XP standard operating environment.
* Implemented Microsoft Windows Server Update Services (WSUS) for operating system patch management.
* Implemented open source Nagios for monitoring critical services.
* Migrated Citrix MetaFrame XPa to Citrix Presentation Server 4. Performed daily administration and maintenance of the servers.
* Implemented Citrix Web Interface 4 and Citrix Secure Gateway 3.
* Integrated RSA SecurID technology into the Citrix remote access environment.
* Employed the use of a custom Windows Preinstallation Environment (PE) build for diagnosing and rebuilding systems.
* Utilized Novell Zenworks to deploy applications. Automated application installations using MSI, InstallShield, VBScript, & batch.
* Developed and implemented a Pointsec for PC 6 configuration for laptop hard disk encryption.
* Provided extensive analysis of IT infrastructure and developed solutions to improve efficiency.
* Prepared and executed project plans.
Support Analyst (Short Term Contract)

Pyramid Consulting – Nationwide Appraisal and Title Account

(Privately Held; 11-50 employees; Information Technology and Services industry)

March 2005 — June 2005 (4 months)

* Served as a level one support analyst providing end user support for custom in-house web application
* Fielded work orders from the Lotus Notes ticket database, gathered information from users, performed testing and analysis of various issues, and worked with development staff to resolve those issues. Assisted full-time support staff with the backlog of outstanding issues.
* Constantly communicated the status of issues to the users, developers, and managers. Provided thorough follow-up throughout the process.
Systems Administrator

Capgemini – Hand Held Products (HHP) Account

(Privately Held; 5001-10,000 employees; Information Technology and Services industry)

October 2004 — March 2005 (6 months)

* Integral part of high visibility projects including implementation of the test network, Microsoft ISA VPN rollout project, and the active directory infrastructure improvement project (NT 4/Novell to AD). Served as a lead technical analyst on the global Windows XP development project.
* Successfully migrated 100 Windows 2000/XP PCs to Microsoft Active Directory (Windows 2003 Server)
* Functioned as the sole onsite IT analyst supporting 80 users in a complex engineering environment.
* Developed thorough procedures for desktop configuration and troubleshooting. Provided detailed documentation for all procedures that were implemented.
* Led the initiative to standardize hardware and software environment at the Charlotte location to coincide with the rest of the HHP business.
* Developed a standard operating system/application load set that was applied to all new PC deployments and rebuilds.
Information Technology Specialist

U.S. Department of Justice – Federal Bureau of Prisons (FBOP)

(Government Agency; 1001-5000 employees; Information Technology and Services industry)

January 2004 — October 2004 (10 months)

* Implemented new fingerprint identification systems at three FBOP facilities.
* Developed a health information system in Microsoft Access 2003. The health information database system was used complex-wide by healthcare personnel to track medical consults and patient demographic information.
* Provided a method for anonymous user feedback by developing a feedback intranet website using Microsoft FrontPage XP.
* Lead analyst on the Microsoft Software Update Services (SUS) rollout project. Developed and implemented the deployment plan for both client and server components.
ª Served in the capacity of a desktop support analyst providing hardware and software support to 1200 users. Developed and documented a standard Windows XP operating environment. Developed a universal Windows XP build that could be loaded on any desktop PC.
Systems Analyst

Computer Sciences Corporation (CSC) – Bombardier Transportation Account

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

February 2001 — December 2003 (2 years 11 months)

* Supported PC hardware and software onsite as well as remote locations. Exclusively supported high profile, executive staff users.
* Functioned as a primary consultant on the standard operating environment (SOE) transformation project. Windows NT 4 to XP migration.
* Scripted operating system configuration and application installations. Reduced the overall system build time from 60+ minutes to 20.
* Served as a primary technical analyst on the software certification project. Tested engineering application functionality on the Windows XP standard operating environment (SOE). Documented application installation and configuration processes. Identified and resolved several software compatibility issues with business critical applications. Continually reported status directly to project management staff.
* Assisted the lead systems analyst with the development and deployment of the standard Windows NT/2000 Ghost build.

Joshua Bilsky’s Education

California University of Pennsylvania

Master of Science, Multimedia Technology, 2003 — 2003

* Earned 6.0 Credits towards Masters of Science in Multimedia Technology program.
* GPA to date: 4.0
University of Pittsburgh

Bachelor of Science, Information Science, 1999 — 2003

* GPA: 3.23