
Sr Director, Transactional Content Management at Open Text
Greater Boston Area

Sr Director, Transactional Content Management at Open Text
Greater Boston Area
Areas of Expertise:
• Organizational Leadership spanning sales, marketing, services & support
• Professional Services Management
• Enterprise Software Sales Management particularly in Insurance, Healthcare, & Federal
With over 10 years experience in executive level operations management and large-organization leadership, I have provided business optimization, customer retention and critical operations development solutions for several organizations. Through a hands-on, mission oriented focus, I motivate teams to excel in a competitive marketplace.
I am a software industry manager with strong operational skills spanning sales, pre-sales, professional services, customer services, and marketing. I currently lead Vignette's imaging & workflow business in the Americas. I have led focused Sales, Pre-Sales, Professional Services and Customer Services teams and I have direct experience with software development, research and development, customer support, pre-sales, sales, business development, and professional services.
Challenging multifunctional teams to implement efficient and profitable solutions and promoting company objectives are the foundation to my career success
I enjoy communicating business and technology solutions to complex problems, particularly in the Healthcare Delivery and Insurance verticals. I am a goal-oriented and highly accomplished professional with motivational leadership skills necessary for challenging and complicated business organizations. I have a hands-on, team building approach to developing strategies that generate business. I promote revenue development through coaching, customer relationships, and process re-engineering.
(Computer Software industry)
2009 — Present (less than a year)
(Public Company; 501-1000 employees; VIGN; Computer Software industry)
February 2007 — Present (2 years 11 months)
Responsible for Vignette's Imaging and Workflow product segment in the Americas: Sales, Professional Services, Customer Services, and Marketing.
I'm responsible for the performance of the team in selling new licenses and professional services, maintaining current support contracts, and overall customer satisfaction.
During 2007, the team achieved 190% of license and service revenue targets, exceeded maintenance goals, expanded the customer base particularly in our target market, and built momentum and confidence.
(Computer Software industry)
January 2006 — Present (4 years )
(Public Company; OTEX; Computer Software industry)
March 2004 — Present (5 years 10 months)
Open Text acquired Vignette in July, 2009.
(Government Agency; 10,001 or more employees; USA; Military industry)
September 2005 — January 2007 (1 year 5 months)
As a mobilized Army Reserve Lieutenant Colonel, I commanded a Training Support Brigade headquartered at Fort Drum, NY. In that role, I was responsible for the training of approximately 35,000 mobilized National Guard and Army Reserve Soldiers prior to deployment to Iraq and Afghanistan.
I served as the Brigade Commander for 5 months until the incoming Colonel took command. From then I served as the Deputy Commander and Brigade S3 until I was released from Active Duty upon de-mobilization. I have since retired from the Army Reserve.
(Public Company; 501-1000 employees; VIGN; Computer Software industry)
March 2004 — September 2005 (1 year 7 months)
Responsible for electronic document and records management Professional Services sales and delivery in North America.
(Privately Held; 201-500 employees; Computer Software industry)
November 2000 — February 2004 (3 years 4 months)
Responsible for all service sales and delivery in North America (Professional Services and Customer Services). Performed final proposal and contract approval.
(Public Company; 501-1000 employees; FILE; Computer Software industry)
January 1998 — November 2000 (2 years 11 months)
Sell and subsequently direct complex service engagements independent of and in support of software sales. Generated profitable professional services from revenue in excess of $3mil annually.
(Public Company; 501-1000 employees; FILE; Computer Software industry)
July 1995 — January 1998 (2 years 7 months)
Support sales executives in selling large, complex systems to Fortune 100 corporations. Specifically focus on overcoming technical and business objections raised by middle and senior management from both IS/IT and Line of Business perspectives.
(Privately Held; 51-200 employees; Computer Software industry)
January 1993 — June 1995 (2 years 6 months)
Develop business relationships and development partnerships to substantially increase visibility and profitability; my efforts resulted in Netscape, Spyglass, AOL, and NCSA, among others, licensing core technology.
(Privately Held; 51-200 employees; Computer Software industry)
December 1991 — January 1993 (1 year 2 months)
Responsible for $1 million in gross revenue from the New England region.
(Public Company; 1001-5000 employees; CA; Computer Software industry)
February 1983 — October 1991 (8 years 9 months)
Worked in a variety of Customer Support, Development, Research, and Sales engineering roles.
MBA , 2005 — 2007
Graduate , June 2000
BS , Applied Mechanics & Complex Analysis , 1983 — 1986
Dual minor
AIIM, ISSCO, Liant Software, Computer Associates, FileNet, Tower Technology, Vignette