Jorge Cunha

Current

Consultant at Netopolis

Past

IT- Support Specialist at Eurowin
IT at Processos Criativos
IT at Regisoft, Lda

IT - Support Specialist at Micros-Fidelio Portugal ,Lda

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Education

Rumos
Escola Sec. Gago Countinho

Recommended

6 people have recommended Jorge

Connections

322 connections

Industry

Information Technology and Services

Websites

Jorge Cunha’s Summary

Resourceful problem solver with ability to bring quick responses to customers,
building good relationships. My goal is to keep the customer happy with solutions.

- Goldmine CRM

- HEAT Help Desk Management, ITSM software and customer services

- MCTS SQL 2005

- Windows 2003

- Vmware Server for testing aplications proposes

- Help desk support 1st and 2nd

- In house Program testing with Sql 2000 and 2005 for retail Front-Office and Back-Office for fashion retail

-Training to the end-user, key-user and it managers

-Customizing international programs to the Portuguese market

-Making Presentations

jorge.m.cunha [at] gmail.com

Jorge Cunha’s Specialties:

Heat ITSM, Help Desk Software,CRM Goldmine, Retail software, SQL, Web Analytics, Windows Server, integration,reporting serivces,Crystal

Jorge Cunha’s Experience

Consultant

Netopolis

(Privately Held; 1-10 employees; Computer Software industry)

January 2008 — Present (2 years )

supporting and Implementation of Goldmine CRM and HEAT moe information on www.frontrange.com
IT- Support Specialist

Eurowin

(Privately Held; 51-200 employees; Information Technology and Services industry)

September 2006 — December 2007 (1 year 4 months)

- IT Support
- Testing Software according to the Portuguese Market
with VMWARE Server and Citrix Access Essentials
- Retail expertise
- Presentation´s
- Networking
IT

Processos Criativos

(Privately Held; 1-10 employees; Information Technology and Services industry)

December 2005 — August 2006 (9 months)

- Helpdesk support 1st and 2nd

- In house Program testing with Sql 2000 and 2005 for retail Front-Office and Back-Office for fashion retail

- Setup of operating systems, programs.

- Sorting and filtering data, to generate tests on the customer side

- Making manual’s according to the new specs of the program

- Training to the end-user, key-user and it managers
IT

Regisoft, Lda

(Privately Held; 1-10 employees; Information Technology and Services industry)

March 2002 — December 2005 (3 years 10 months)

- Helpdesk support 1st and 2nd

- Setup of operating systems, programs. In point of sale and servers

- Making business proposal’s and maintaining contracts

- Making manual’s according to the new specifications of the program

- Training to the end-user, key-user and it managers
IT - Support Specialist

Micros-Fidelio Portugal ,Lda

(Privately Held; 10,001 or more employees; MCRS; Information Technology and Services industry)

October 1997 — February 2002 (4 years 5 months)

-Setup and support to point of Sales with SCO-Unix, NT, Novell, SQL) for hospitality business

-Training to the end-user, key-user and it managers

-Customizing international programs to the Portuguese market

-Making Demos

Jorge Cunha’s Education

Rumos

MCTS SQL 2005 , SQL Server 2005 , 2009 — 2009

Activities and Societies:

Certification MCTS SQL 2005
Escola Sec. Gago Countinho

11º , Management Accounting , 1980 — 1991