Joop De Graaff

Current

• METJoop Management en Training at METJoop (Sole Proprietorship)
• METJoop; Trainer at BRW Groep

Past

• Consultant at BRW groep
• Manager Operations at Bell Sell Group
• Manager Operations -Directie at Bell Sell Groep

• Project Director & Contact Center Manager at HCN
• Project Director at HCN, Het Callcenter Netwerk
• Business Assurance manager at Call-IT / Telecom Direct Almere
• business assurance manager at Call-IT
• Manager Retention / Verkoop & Services at Libertel/Vodafone
• Retention manager at Vodafone
• Call Center Manager at Hiemstra Marketing

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Education

• HBO Organisatiepsychologie & verandering NCOI
• MBA Masterclass Sociale psychologie & management NCOI
• COPC RC 4.0

• HBO Marketing & Corporate Communications
• Lorentz Lyceum - Rommert Casimir HAVO

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2 more...

Recommended

1 person has recommended Joop

Connections

225 connections

Industry

Consumer Services

Joop De Graaff’s Summary

Joop De Graaff’s Specialties:

Organisatie en verandermanagement.
COPC gap analyses, verzorgen van workshops/trainingen COPC en CCM in de Praktijk.

Joop De Graaff’s Experience

• METJoop Management en Training

  METJoop (Sole Proprietorship)

  (Sole Proprietorship; Consumer Services industry)

  October 2009 — Present (2 months)

  METJoop, Management (Interim) en Training

• METJoop; Trainer

  BRW Groep

  (Privately Held; Management Consulting industry)

  October 2009 — Present (2 months)

  METJoop; Trainer COPC workshops. Trainer Contactcenter management in Praktijk

• Consultant

  BRW groep

  (Privately Held; Management Consulting industry)

  August 2008 — August 2009 (1 year 1 month)

  COPC workshops
  COPC Gap analyses
  Performance impact analyses

• Manager Operations

  Bell Sell Group

  (Consumer Services industry)

  September 2007 — July 2008 (11 months)

  Manager Operations Bell Sell Group
  
  Call center manager Bell Sell Arnhem BV.
  Eindverantwoodelijk voor implementatie en operationele inrichting van de nieuwe BS vestiging in Arnhem.
  September 2007 tot februari 2008.

• Manager Operations -Directie

  Bell Sell Groep

  (Consumer Services industry)

  2007 — 2008 (1 year )

• Project Director & Contact Center Manager

  HCN

  (Consumer Services industry)

  September 2003 — September 2007 (4 years 1 month)

  Contact Center Manager van de HCN vestiging Tilburg periode 2005-2007
  
  Project Director HCN periode 2003-2005

• Project Director

  HCN, Het Callcenter Netwerk

  (Consumer Services industry)

  2003 — 2005 (2 years )

• Business Assurance manager

  Call-IT / Telecom Direct Almere

  (Consumer Services industry)

  2001 — 2003 (2 years )

• business assurance manager

  Call-IT

  (Consumer Services industry)

  2001 — 2003 (2 years )

• Manager Retention / Verkoop & Services

  Libertel/Vodafone

  (Consumer Services industry)

  April 1999 — October 2001 (2 years 7 months)

• Retention manager

  Vodafone

  (Consumer Services industry)

  1999 — 2001 (2 years )

• Call Center Manager

  Hiemstra Marketing

  (Consumer Services industry)

  1998 — 1999 (1 year )

Joop De Graaff’s Education

• HBO Organisatiepsychologie & verandering NCOI

  HBO , Psychologie , 2008 — 2009

• MBA Masterclass Sociale psychologie & management NCOI

  MBA , Sociale psychologie & management , 2007 — 2007

• COPC RC 4.0

  COPC RC 4.0 , Organisatie besturingsmodel COPC , 2006 — 2006

• HBO Marketing & Corporate Communications

  HBO , Marketing , 1993 — 1995

• Lorentz Lyceum - Rommert Casimir HAVO

  HAVO , 1972 — 1979

Additional Information

Joop De Graaff’s Groups:

•    Ex-Libertel Collegues
•    Brabant Network
•    HCN Alumni
•    Contact Center Operations & Management
•    InFormalBusiness Eindhoven
•    SMA NL
•    Oplossingsgerichtmanagement.nl
•    Contact Center Managers Association
•    Dutch Interim-management / Freelance network
•    International Center for Sustainable Excellence
•    CallCentre Search
•    Alumni Lessius Departement Toegepaste Psychologie
•    Iedereen Elke Dag Plezier
•    Call Communications 360° Customer Contact Management
•    Accelerate International
•    Online Services
•    COPC Inc. Official Forum
•    Regio Business dagen Noordoost Brabant 2010

Joop De Graaff’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch