Joop De Graaff

Current

• Consultant at BRW groep

Past

• Manager Operations at Bell Sell Group
• Project Director & Contact Center Manager at HCN
• Project Director at HCN, Het Callcenter Netwerk

• business assurance manager at Call-IT
• Business Assurance manager at Call-IT / Telecom Direct Almere
• Retention manager at Vodafone
• Manager Retention / Verkoop & Services at Libertel/Vodafone
• Call Center Manager at Hiemstra Marketing

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Education

• HBO Organisatiepsychologie & verandering NCOI
• MBA Masterclass Sociale psychologie & management NCOI
• COPC RC 4.0

• HBO Marketing & Corporate Communications
• Rommert Casimir HAVO

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2 more...

Recommended

1 person has recommended Joop

Connections

154 connections

Industry

Consumer Services

Joop De Graaff’s Summary

Joop De Graaff’s Specialties:

COPC analyses en COPC workshops

Joop De Graaff’s Experience

• Consultant

  BRW groep

  (Privately Held; Management Consulting industry)

  August 2008 — Present (1 year)

  COPC workshops
  COPC Gap analyses
  Performance impact analyses

• Manager Operations

  Bell Sell Group

  (Consumer Services industry)

  September 2007 — July 2008 (11 months)

  Manager Operations Bell Sell Group
  
  Call center manager Bell Sell Arnhem BV.
  Eindverantwoodelijk voor implementatie en operationele inrichting van de nieuwe BS vestiging in Arnhem.
  September 2007 tot februari 2008.

• Project Director & Contact Center Manager

  HCN

  (Consumer Services industry)

  September 2003 — September 2007 (4 years 1 month)

  Contact Center Manager van de HCN vestiging Tilburg periode 2005-2007
  
  Project Director HCN periode 2003-2005

• Project Director

  HCN, Het Callcenter Netwerk

  (Consumer Services industry)

  2003 — 2005 (2 years)

• business assurance manager

  Call-IT

  (Consumer Services industry)

  2001 — 2003 (2 years)

• Business Assurance manager

  Call-IT / Telecom Direct Almere

  (Consumer Services industry)

  2001 — 2003 (2 years)

• Retention manager

  Vodafone

  (Consumer Services industry)

  1999 — 2001 (2 years)

• Manager Retention / Verkoop & Services

  Libertel/Vodafone

  (Consumer Services industry)

  April 1999 — October 2001 (2 years 7 months)

• Call Center Manager

  Hiemstra Marketing

  (Consumer Services industry)

  1998 — 1999 (1 year)

Joop De Graaff’s Education

• HBO Organisatiepsychologie & verandering NCOI

  HBO , Psychologie , 2008 — 2009

• MBA Masterclass Sociale psychologie & management NCOI

  MBA , Sociale psychologie & management , 2007 — 2007

• COPC RC 4.0

  COPC RC 4.0 , Organisatie besturingsmodel COPC , 2006 — 2006

• HBO Marketing & Corporate Communications

  HBO , Marketing , 1993 — 1995

• Rommert Casimir HAVO

  HAVO , 1972 — 1979

Additional Information

Joop De Graaff’s Groups:

•    Ex-Libertel Collegues
•    Brabant Network
•    HCN Alumni
•    Contact Center Operations & Management
•    InFormalBusiness Eindhoven
•    Oplossingsgerichtmanagement.nl
•    Contact Center Managers Association
•    Callcentre Search
•    Iedereen Elke Dag Plezier
•    Call Communications 360° Customer Contact Management
•    Accelerate International

Joop De Graaff’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch