Jonna Asher

Freelance Writer and Business Owner

Location
Indianapolis, Indiana Area
Industry
Retail

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Jonna Asher's Overview

Current
  • Owner / entrepreneur at Unique Creations
Past
  • Correspondent at BMG Entertainment
Education
Connections

143 connections

Websites

Jonna Asher's Experience

Owner / entrepreneur

Unique Creations

1985Present (29 years) Metamora, Indiana

A family owned business in a small, historic town in Southeastern Indiana. We feature personalized items, hand crafted dog leashes and dog beds, and hand engraved, personalized cake pans. There are many handmade items in the shop as well as Metamora souvenirs.

Content Writer

Hubert Company

Public Company; 201-500 employees; Business Supplies and Equipment industry

June 2013December 2013 (7 months)

Developed keyword phrases for SEO optimization for new,updated website for company. Provided the keyword phrases into readable and searchable content for restaurant and food service equipment supplier.

Director of Customer Service and Social Media

ParkSleepFly.com

Privately Held; 11-50 employees; Internet industry

June 2002July 2012 (10 years 2 months) United States

• Instrumental in developing, building, and maintaining one of the first hotel and airport parking package websites.
• Wrote web content, as well as all technical writing for the website.
• Wrote press releases for special events, new products, etc
• Developed and maintained web presence which included implementing Twitter, Facebook, Google +, and Pinterest pages, increased readership of existing blog.
• Developed additional Social Media strategies to increase customer engagement via Yelp, FourSquare, etc.
• Developed and managed virtual Call Center which included managing outsourced call center, developing company policies and procedures, including IVR routing, call scripts, email and chat template development and maintenance. This included recruiting, training, and managing home-based customer service agents to handle calls and emails..
• Initiated development of internal processes to improve both internal and external customer experience
• Coordinated communication between departments to ensure prioritization of customer service issues and new development.
• Experience with multiple site upgrades, rewrites, revisions, process improvement.
• Implemented new software and product development
• Quality Assurance/testing
• Usability analysis

Director of Customer Service

AirportParkingReservations.com

Privately Held; 11-50 employees; Internet industry

2002October 2011 (9 years)

• Operations Manager
• Instrumental in developing, building, and maintaining one of the first airport parking reservation websites.
• Wrote web content, as well as all technical writing.
• Developed and maintained web presence which included implementing Twitter, Facebook, Google +, and Pinterest pages.
• Developed and managed virtual Call Center which included managing outsourced call center, developing company policies and procedures, including IVR routing, call scripts, email and chat template development and maintenance.
• Initiated development of internal processes to improve both internal and external customer experience
• Coordinated communication between all departments to ensure prioritization of customer service issues and new development of website.
• Experience with multiple site upgrades, rewrites, revisions, process improvement.
• Implemented new software and product development
• Quality Assurance/testing
• Usability analysis

• Managed home-based agents for more advanced customer service inquiries.

Correspondent

BMG Entertainment

19972002 (5 years)

Responsible for customer service escalations in a large call center. Dealt with Better Business Bureaus nationwide, Attorneys General, and upper level customers for Doubleday Book Club.

Jonna Asher's Languages

  • Spanish (Some)

Jonna Asher's Skills & Expertise

  1. Social Media
  2. Blogging
  3. Customer Relations
  4. Writing
  5. Customer Service
  6. Copywriting
  7. Content Development
  8. Facebook
  9. Customer Focus
  10. Brand Development
  11. Company Branding
  12. Social Media Development
  13. Website Development
  14. Virtual Office
  15. Data Visualization
  16. User Acceptance Testing
  17. Call Center Administration
  18. E-commerce
  19. SEO
  20. Social Media Marketing
  21. Social Networking
  22. Tourism
  23. Content Management
  24. Content Strategy
  25. Customer Engagement
  26. Wordpress
  27. Corporate Branding
  28. SEM
  29. Online Marketing
  30. Online Advertising
  31. Email Marketing
  32. Google Analytics
  33. Affiliate Marketing
  34. Web Design
  35. Analytics
  36. Digital Marketing
  37. B2B
  38. Campaign Management
  39. Marketing Strategy
  40. Product Marketing
  41. CRM
  42. Call Centers
  43. Press Releases
  44. Direct Marketing
  45. Training
  46. Google Adwords
  47. Event Management
  48. Web Content
  49. Management
  50. Digital Media

View All (50) Skills View Fewer Skills

Jonna Asher's Education

Ball State University

BFA, Fine/Studio Arts

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