
SEO, Local Search, PPC, Web Design
Greater Salt Lake City Area

SEO, Local Search, PPC, Web Design
Greater Salt Lake City Area
(Philanthropy industry)
April 2008 — December 2008 (9 months)
Orchestrated internet marketing campaign through:
*Whitehat SEO Strategies
*SEO Copywriting/Editing
*Keyword Research
*Social Media Optimization and Marketing (SMO/SMM)
*SEO Training
(Privately Held; Health, Wellness and Fitness industry)
January 2005 — April 2008 (3 years 4 months)
Email and phone support for all distributor web related content, including:
Personalized Websites
*Assist members in website sign-up process
* Provide personal website training
* Troubleshoot and resolve user error issues
* Report database / system errors
* Cancel websites and keep detailed record
* Change distributor website usernames
* Process paperwork for distributor website refunds
* Answer various distributor questions regarding personalized websites
Member Back Office
* Troubleshoot and resolve user error issues
* Investigate distributor reported errors
* Resolve and/or forward reported errors to IT for solution
* Provide answers to distributors for on-going errors
Customer Service Agent
Assisted distributors over the phone with resolving various issues, including:
* Canceled or changed their autoship program
* Tracked customer orders
* Answered questions regarding compensation plan
* Processed refund requests
Order Entry Agent
* Assisted distributors over the phone with ordering product and enrollment
Internet Marketing, SEO, Social Media Marketing, PPC, Web Design, Hockey, Football, Xbox 360, Tech Gadgets, Music