Jon Jackson

Current

• System Development Consultant, IMS System Environment Documentation at SimCorp

Past

• Technical Writer II at Microsoft
• Information Engineer at Tellabs
• Documentation Manager at IT Factory

• Information Developer at Nokia
• Technical Communicator and Instructional Designer at Komensky Communications (Sole Proprietorship)
• Assistant Professor at Vojenska Akademie, Brno, Czech republic
• Lecturer at Masaryk University, Brno, Czech republic
• Curriculum Developer and Instructional Designer at Stary Liskovic -- Brno, Czech republic

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Education

• California Polytechnic State University-San Luis Obispo
• California Polytechnic State University-San Luis Obispo
• University of California, San Diego

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Recommended

9 people have recommended Jon

Connections

108 connections

Industry

Computer Software

Jon Jackson’s Summary

Communications Specialist: Technical Writer / Information Designer
Years of professional experience writing and developing for both print and multimedia �� Developed and coordinated customer documentation and e-learning projects for businesses, universities, and government institutions �� Implemented product line documentation standards and processes �� Forefronted corporate-wide use of multimedia and XML for single-sourcing �� Specialized in Information Design, Usability, Localization and Multimedia Development.

Jon Jackson’s Specialties:

Technical communication
Multimedia
Information architecture
Single sourcing
XML migration
Information Mapping
Documentation planning and management
Usability
Persona-based documentation
Methodology and process documentation
Communication for international audiences

Jon Jackson’s Experience

• System Development Consultant, IMS System Environment Documentation

  SimCorp

  (Public Company; SIM; Computer Software industry)

  February 2008 — Present (1 year 6 months)

  Plan and implement system level documentation.
  
  – Introduced documentation best practice, such as:
  • Documentation standards
  • Content models
  • Style guide
  • Templates
  • Structured authoring
  • Project management strategies
  • User-oriented documentation
  • Task-oriented documentation
  • Persona-based documentation
  • Process workflow diagrams

• Technical Writer II

  Microsoft

  (Public Company; 10,001 or more employees; MSFT; Computer Software industry)

  2005 — 2008 (3 years)

  Responsible for:
  – Documenting implementation, configuration, security, and system management of Microsoft Dynamics AX (Axapta)
  – Documenting and managing documentation for Partner & Developer Tools, which is an enhancement division of Microsoft Dynamics AX
  – Documenting the entire end-to-end upgrade process of Dynamics AX, requiring input from every feature development team involved in Dynamics AX
  – Coordinating out-of-band documentation projects, including print, online, wiki, blog, graphics and multimedia across three development sites and from contributors across three continents, and coordinate translation into 40 languages.
  Additionally, took responsibility for the following:
  – Drove a cross-site initiative to establish graphical implementation and configuration workflows, resulting in great praise from customers and partners, and reduced time and costs for implementing the system.

• Information Engineer

  Tellabs

  (Public Company; 1001-5000 employees; TLAB; Telecommunications industry)

  2002 — 2005 (3 years)

  Planned, managed and developed technical user documentation using Information Mapping to design and structure documentation. Developed and maintained documentation standards, style guides and templates.
  Additionally, took responsibility for the following:
  – Introduced and implemented an automated Controlled English program. Controlled English enforces standardization, ensures precision in communication, and reduces translation costs.
  – Planned single-sourcing strategies through adoption of XML and DITA.

• Documentation Manager

  IT Factory

  (Privately Held; 11-50 employees; Computer Software industry)

  2001 — 2002 (1 year)

  Documentation manager for the Customer Relation Management (CRM) and Employee Relation Management (ERM) applications and architecture, based on Lotus Notes/Domino platform.
  Planned, managed and developed customer documentation. Developed documentation standards, including style guides and templates for internal documentation, technical user documentation, marketing material, and training material. Planned, managed and developed training material. Coordinated localization of software and documentation.
  Additionally, took responsibility for the following:
  – Aided in the restructuring of the organization by mapping operational processes.
  – Introduced knowledge management and single-sourcing strategies.
  – Developed documentation for the IBM Start Now Solutions program.

• Information Developer

  Nokia

  (Public Company; 5001-10,000 employees; NOK; Telecommunications industry)

  1999 — 2001 (2 years)

  Researched, wrote and edited end-user documentation. Designed and tested User Interfaces.
  Additionally, took responsibility for the following:
  – Introduced and developed style guides to create conformity in documentation across three work sites in Denmark and Finland.
  – Oversaw SGML and XML migration from a Microsoft-based work environment.
  – Created instructional media and developed working procedures for new environments.
  – Participated in the Multimedia Enabler, which integrates cutting-edge multimedia into documentation.
  – Designed multimedia standards and developed pilot-studies.
  – Planned customer documentation and training material for new product line.

• Technical Communicator and Instructional Designer

  Komensky Communications (Sole Proprietorship)

  (Sole Proprietorship; 1-10 employees; Information Technology and Services industry)

  1992 — 1999 (7 years)

  Professional communication consultancy, specializing in Technical Communications, Marketing Communications, Documentation Project Management, Instructional Design and Localization.

• Assistant Professor

  Vojenska Akademie, Brno, Czech republic

  (Government Agency; 5001-10,000 employees; Defense & Space industry)

  1994 — 1995 (1 year)

  Developed curricula and training programs for the Czech Ministry of Defense. Developed standards and protocols for Czech entrance into NATO.

• Lecturer

  Masaryk University, Brno, Czech republic

  (Government Agency; 501-1000 employees; Higher Education industry)

  1994 — 1995 (1 year)

  Introduced, developed, and instructed the Composition and Rhetoric curriculum.

• Curriculum Developer and Instructional Designer

  Stary Liskovic -- Brno, Czech republic

  (Government Agency; 11-50 employees; Education Management industry)

  1992 — 1994 (2 years)

  Developed curricula and created instructional programs for the Czech educational system, with support from Georgetown University.

Jon Jackson’s Education

• California Polytechnic State University-San Luis Obispo

  MA , English , 1997 — 1999

• California Polytechnic State University-San Luis Obispo

  Certification , Technical Writing , 1997 — 1999

• University of California, San Diego

  BA , Literature and Writing , 1985 — 1992