Jonathan Destouche

Current

PHP Ambassador at T-Mobile USA
Writer/Moderator at Berrytastic.com
Regional Owner at Orlando Blackberry

Device Expert at Pinstack.com Smartphone Professional Alliance
Blackberry Specialist at T-Mobile USA
Retail Sale Representative at T-Mobile USA

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Education

Brevard Community College

Connections

30 connections

Industry

Retail

Websites

Jonathan Destouche’s Experience

PHP Ambassador

T-Mobile USA

(Public Company; DT; Telecommunications industry)

February 2009 — Present (10 months)

-Working along side with Asurion to help provide support and coaching tips to representatives with low PHP attachment rates.
-Educates consumers and representatives of the importance of PHP bundles and services.
-Help increase consumer loyalty and satisfaction, and decrease churn rates throughout the Orlando Market.
Writer/Moderator

Berrytastic.com

(Writing and Editing industry)

November 2008 — Present (1 year 1 month)

Berrytatstic.com is a blackberry forum based in the UK, which connects blackberry users from all across the world. A networking forum. I currently write reviews on releases of software, review applications and accessories, and the latest and breaking news involving RIM Blackberry. Also as a moderator keep up with all users and posts, and make sure site runs smoothly.
Regional Owner

Orlando Blackberry

(Telecommunications industry)

August 2008 — Present (1 year 4 months)

The Regional Directors for the BlackBerry Owners Associations are made up of an elite group of power BlackBerry users whom recently collaborated after working together over the last 3 years.

Our goal is to provide a physical group of both corporate and casual BlackBerry users alike to have an opportunity to network, assist, consult, receive support and beyond…

Chapters are opening quickly in North America, so be sure to check for your city to be included.

Please feel free to reach out to the Regional Director in your area or post here so that we all can see it.

This local association is your group, so we want to hear what you would like!
Device Expert

Pinstack.com Smartphone Professional Alliance

(Consumer Electronics industry)

November 2006 — Present (3 years 1 month)

As a device expert for Pinstack.com I educate and train blackberry customers from all providers all over the globe with the information and tools needed for them to learn how to use their device, to solve software/hardware problems, as well as inform about the latest software, application, and device news.

Also as a device expert I provide some support for windows mobile users, and support for the latest in operating software platform andriod.

As a device expert I write reviews on different products from different vendors such as accessories, embellishments, software, and operating software for the different devices.
Blackberry Specialist

T-Mobile USA

(Public Company; Retail industry)

May 2006 — Present (3 years 7 months)

I've been trained and hold the title of blackberry specialist for T-Mobile USA, and currently hold this position in Melbourne, Fl. I've have attended training sessions with T-Mobile USA, and intend on training RIM's device expert training.

I currently provide assistance to all Blackberry users (mainly T-Mobile) with setting up data services, email accounts, as well as provide basic and refresher courses to beginner to expert users.

Not only training and teaching blackberry users on how to use on device but provide the tools and knowledge for T-Mobile representatives to properly troubleshoot blackberry devices,and to properly educate our blackberry customer base how to resolve issues on their own.

As a blackberry expert for T-Mobile USA I lend a hand to local businesses in the area and help them develop their business with blackberry solutions.
Retail Sale Representative

T-Mobile USA

(Public Company; Retail industry)

September 2005 — Present (4 years 3 months)

Retail Representative for one of the elite mobile providers in the world. Business an consumer sales, as well as serving customers in the community for all their mobile needs.

I provide problem solving tools to my coworkers and consumers, as well as educate coworkers and consumers on how to use their devices to the fullest.

Consumers learn how to "stick together" with the people who matter the most, without having to limit themselves.