Jonathon Conley

Current

IT Support Specialist at CNOS

Past

MIS at Nemschoff, Inc
Migration Technician at TekSystems
Cisco Field Engineer at Expedited Temporary Assistance

IT Support Specialist at Sabre Communications
Server Technician at KForce Professional Staffing
Systems Technician at Mercy Health
Deskside Support Technician at TekSystems
IT Specialist at Techie Plus
Cisco Field Engineer at The Computer Merchant
Network Administrator at The Computer Merchant
Network Engineer at Mercy Health
Desktop Engineer at USA Wrestling
Server Specialist at USA Wrestling

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Education

Metropolitan Community College

Recommended

5 people have recommended Jonathon

Connections

42 connections

Industry

Information Technology and Services

Jonathon Conley’s Summary

Five years of contract and consulting experience in an array of industries and company sizes. Skilled in installation, support and management of workstations, servers, and the technologies that connect them. Support provided on an individual and team basis via phone, e-mail, on-site visits, remote control, and management software. A clear and consistent ability to uniquely assess situations and improve upon the productivity and efficiency in the status quo. Strongest strengths within Microsoft operating systems and productivity software, PC hardware/software, and Ethernet networks. A proven ability to provide high level technical solutions while also raising the quality of customer service.

Jonathon Conley’s Specialties:

Client OS: Windows 9x/XP, DOS, MacOS
Server OS: Windows NT/2000/XP, NetWare, Linux
Server Tech: Exchange, IIS, SMS, Citrix, Terminal Services, VPN, GroupWise, Ghost, MSSQL, Firewalls

Jonathon Conley’s Experience

IT Support Specialist

CNOS

(Privately Held; 201-500 employees; Medical Practice industry)

October 2007 — Present (1 year 10 months)
MIS

Nemschoff, Inc

(Privately Held; 201-500 employees; Furniture industry)

April 2006 — September 2007 (1 year 6 months)

Responsible for the installation, maintenance, and repair of hardware, systems and software, network infrastructure, telephone systems and other office equipment.
-Coding, debugging and development in of VBScript, ASP, PHP, Access, Dibol.
Migration Technician

TekSystems

(Public Company; 10,001 or more employees; Telecommunications industry)

March 2006 — April 2006 (2 months)

Desktop OS migration for MCI to new Dell desktop model.
- Technologies used were Ghost and RIS imaging.
Cisco Field Engineer

Expedited Temporary Assistance

(Government Agency; 10,001 or more employees; Information Technology and Services industry)

March 2006 — March 2006 (1 month)

Replace Cisco switches at SSA Office
IT Support Specialist

Sabre Communications

(Privately Held; 201-500 employees; Mechanical or Industrial Engineering industry)

August 2005 — November 2005 (4 months)

Built groundwork to centralize and standardize the IT support environment
-Defined groups and setup remote installation server customized to each departments PC needs
-Began knowledgebase to create records of common tasks and issues in an effort to standardize how support is performed overall
-Evaluated hardware for desktops, ticket management software, and asset control software for purchase
Server Technician

KForce Professional Staffing

(Public Company; 10,001 or more employees; Retail industry)

October 2005 — November 2005 (2 months)

Performed removal and installation of servers at Wal-Mart sites
-Dell PowerEdge and IBM servers
Systems Technician

Mercy Health

(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)

October 2005 — October 2005 (1 month)

Removal of confidential data for use of systems in other departments
-Automated process using a bootable disk and configuring for use without interaction
-Performed high level destruction of sensitive data with a DOD 5220.22 M compliant method
Deskside Support Technician

TekSystems

(Privately Held; 10,001 or more employees; Hospital & Health Care industry)

January 2005 — June 2005 (6 months)

Resolved trouble tickets involving desktops, printers, peripherals, and the networks that connect them
-Resolved 2nd highest volume of trouble tickets within a group of 30 state-wide technicians
-Of 10 local technicians, provided 16% of the completed ticket resolution
-Created custom tools and fixes to site-wide issues with infected PCs and software compatibility issues
IT Specialist

Techie Plus

(Privately Held; 1-10 employees; Information Technology and Services industry)

August 2003 — January 2005 (1 year 6 months)

Performed various tasks from simple support calls to designing companies’ networks
-Chosen by several clients to learn various proprietary hardware and software, to provide support in place of vendors
-Completed over 90% of on-site service calls under the one hour minimum charge time
Cisco Field Engineer

The Computer Merchant

(Public Company; 10,001 or more employees; Automotive industry)

June 2003 — September 2003 (4 months)

Upgraded General Motors network infrastructure and servers across Iowa and Nebraska
-Completed all sites without escalation and within scheduled downtime
-Executed over 75% of sites under half the allotted downtime
-Performed configuration of new/existing Cisco switches
Network Administrator

The Computer Merchant

(Public Company; 10,001 or more employees; MER; Investment Management industry)

August 2003 — August 2003 (1 month)

Contract description for Merrill Lynch for the following:
perform installations, upgrades, platform integrations, configuration and maintenance of hardware and software. Monitor the functions of the network, install networks, add users, troubleshoot the network, LAN and internet related issues. Plan and implement solutions to improve performance, security, scalability and manageability of the system.
Network Engineer

Mercy Health

(Non-Profit; 10,001 or more employees; Hospital & Health Care industry)

June 2003 — June 2003 (1 month)

Installed wireless network of devices accessing a shared database for benefit auction
-Configured wireless to use network encryption due to sensitivity of data being transferred
-Setup MAC address filtering and changed SSID to further enhance prevention of rogue access
Desktop Engineer

USA Wrestling

(Non-Profit; 51-200 employees; Sports industry)

March 2003 — May 2003 (3 months)

Custom-designed computers for entire organization to provide essential and efficient systems
-Reduced build time by using imaging system to perform base installations
-Deployed systems in a single weekend and project finished ahead of schedule
Server Specialist

USA Wrestling

(Non-Profit; 51-200 employees; Sports industry)

December 2002 — February 2003 (3 months)

Performed server migration and implement telecommuting solutions
-Utilized a gateway to convert mail structure from GroupWise to Exchange
-Implemented web accessible e-mail and terminal services due to nature of employees access from public and non-company computer systems
-Configured firewall to allow websites and terminal services authentication through domain credentials