LinkedInJon Wells

Jon Wells

Customer and Channel Development Manager

Location
Greater Salt Lake City Area
Industry
Financial Services
Current
  1. Zions Bancorporation
Previous
  1. Venafi,
  2. JPMorgan Chase,
  3. GE Capital
Education
  1. Case Western Reserve University - Weatherhead School of Management
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Zions Bancorporation

Zions Bancorporation

Customer and Channel Development Manager

– Present

View full profile

Background

Summary

Accomplished product management leader, strategist, and innovator with 15 years experience defining payment products, financial services, and software solutions at J.P. Morgan Chase and GE Capital. Proven ability to create a vision, rally teams around strategic plans, define repeatable processes, and create infrastructure and products to drive profitable, sustained growth. Engineering degree and MBA.

Areas of Expertise
• Product management: Strategic planning, voice-of-customer, competitive analysis, roadmap planning, business case, requirements, customer experience, UX designs, P&L, and life-cycle management
• Financial services: Banking, treasury services, payments, commercial cards, single use accounts
• Software solutions: Online and mobile software developed via agile and waterfall
• Leadership: Expert at recruiting, developing, and motivating high performance teams; 12 years as manager; Initial training via GE’s Technical Leadership Program

Key Accomplishments
• Defined and launched the industry's first 'single use accounts', an electronic payment solution initially developed for electronic commerce and then further innovated to target intermediaries and traditional accounts payables
• Led all product management activities needed to build a multi-tenant SaaS card management application used by hundreds of thousands of cardholders across more than a thousand customers, including mid- to large-sized companies, universities, state and local governments
• Increased income 16%, in a lighting market that declined 11.5%, with an innovative strategy that targeted fast growing segments with new pricing, promotions, marketing materials and sales plan.

Experience

Customer and Channel Development Manager

Zions Bancorporation
– Present (9 months)

Director of Product Management - Network Security

Venafi
(6 months)Sandy, Utah

Venafi is a network security company and the leader in encryption key and digital certificate management. Hired to upgrade product team, initiate agile development, define product strategy, and develop new products. Defined 18-month product roadmap and product line backlogs. Launched two software releases.

Executive Director of Product Development - Online Solutions

JPMorgan Chase
(4 years)Greater Salt Lake City Area

Business lead for development of software-as-a-service (SaaS) card management application. Identified need, gained support and funding, assessed alternatives, and recommended selected approach. Organized, staffed and led product managers, business analysts and UX designers; developed and managed budget. Drove extensive client involvement in planning, requirements definition, testing and pilot. Formed strong relationship with development and testing teams. Ensured preparation across the organization to support launch. Following launch, continued to drive strategic and tactical planning, defined long-term roadmap, supported planning to migrate customers off legacy application, and initiated development of mobile application.
• Launched application in 1st quarter 2011; all new clients being implemented on new system
• Championed first agile development; reduced time-to-market by 40% for key enhancement
• Designed new user interface which will provide a more intuitive, efficient, modern experience

VP Product Management - Commercial Credit Cards

JPMorgan Chase
(5 years)Greater Salt Lake City Area

Formed and led new team responsible for purchasing cards, corporate cards, single use accounts and online solutions. Provided structure and processes for planning, development, business readiness and market launch. Defined and executed strategies instrumental to our long-term growth. Conducted detailed competitive analysis and numerous voice-of-the-customer events. Drove business cases and risk assessments. Formed strong working relationships with sales, account management, operations, and IT. Developed positioning, sales collateral and product demonstration capability. Evaluated acquisition opportunities. Owned profit/loss for key growth product.
• Drove double-digit growth for existing product lines via significant enhancements resulting in industry marketshare leadership
• Secured 10-year SmartPay contract with the federal government
• Completed development and launch of single-use accounts payment product; further enhanced this product to penetrate traditional accounts payables

Product Manager - Purchasing Cards

GE Capital
(4 years)Greater Salt Lake City Area

Hired as purchasing card product manager and promoted to team leader
• Defined and launched an innovative electronic settlement solution; this single-use virtual card was selected as one of only two payment vehicles for GE’s eCommerce purchases
• Instituted formal prioritization, development and commercialization processes
• Developed and launched a new ‘One Card’, and drove significant enhancements to online systems

Product Manager, Consumer Products

GE
(1 year)Cleveland/Akron, Ohio Area

P&L owner for electronic ballast product line in North America.
• Doubled gross margins and increased sales 130% by converting to a new supplier, introducing 13 new products and launching a product line in the retail channel

Associate Product Manager

GE
(2 years)Cleveland/Akron, Ohio Area

P&L owner for commerical lighting segment in Canada.
• Increased income 16% in a market that declined 11.5% by targeting fast growing market segment with new pricing, promotions, marketing materials and sales plan

Patents

Electronic Purchasing Method and Apparatus for Performing the Same

United States 6901387
Issued May 31, 2005

Electronic payment solution leveraging the bankcard networks to create and deliver credit card numbers in real time that can only be used for one transaction and only for a specific dollar amount, thereby providing significantly increased control and utility (also known as single use accounts).

Inventors:

System and Method for Setting Up a Pre-Authorization Record

United States 8195574
Issued June 5, 2012

Defines a method for establishing additional real-time authorization parameters to the bankcard authorization process.

Inventors:

Skills

  • Electronic Payments
  • Payment Systems
  • Cards
  • Financial Services
  • Relationship Management
  • Product Management
  • Payments
  • Credit Cards
  • Vendor Management
  • Cross-functional Team...
  • Debit Cards
  • Analytics
  • Product Innovation
  • Business Analysis
  • Leadership
  • Strategy
  • Banking
  • Strategic Partnerships
  • Process Improvement
  • Payment Card Processing
  • Team Leadership
  • Innovation Development
  • Six Sigma
  • Mobile Payments
  • Quality Assurance
  • Cloud Computing
  • E-commerce
  • Agile Methodologies
  • Management
  • Mobile Devices
  • SDLC
  • Strategic Planning
  • Competitive Analysis
  • SaaS
  • Product Development
  • P&L Management
  • Entrepreneurship
  • Requirements Analysis
  • Mobile Applications
  • Mergers & Acquisitions
  • CRM
  • Segmentation
  • Pricing
  • Project Planning
  • Enterprise Software
  • User Experience
  • Customer Experience
  • Executive Management
  • See 33+  See less

Education

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